Outlook 2003 SP2 crashes when trying to send/receive

[Allison A]

This problem is now occuring on 2 computers I have tried, both running XP.

I do a fresh install of Outlook 2003, upgraded to SP2. I connect to my POP3
mail and everything is fine. Then when I close the Outlook application and
try to download again, I get this error:

Faulting application outlook.exe, version 11.0.6565.0, stamp 42cacc7d,
faulting module msmapi32.dll, version 11.0.6566.0, stamp 42cdb657, debug? 0,
fault address 0x00014a12.

It is similar to a problem listed here that should be resolved by SP2, but
the problem still occurs. The problem also happens in safe mode. Detect and
Repair makes no difference.

http://support.microsoft.com/default.aspx?scid=kb;en-us;839629

If I uninstall Outlook, start over with a completely new .pst file,
everything is once again fine until the application is closed for the first
time. Then when re-opening, the problem comes back. Creating a new profile
creates the same behavior.. .fine until the program is shut down, then when
opened again and try to send/receive, get the error shown above.

I have seen instances of this posted in various newsgroups but not once
instance of a fix for it.

Any suggestions?

Thanks

Allison A.

 

[Roady [MVP]]

Are you using a virusscanner that integrates with Outlook? Disable this
integration and try again.
Also locate the srs-file of your profile and rename it to .old. This will
reset your send/receive settings.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Allison A]

I had already tried turning off Norton scanning of e-mails but I tried again
and it made no difference.

I renamed the .srs file for the profile and now when I try to do a
send/receive, it just sat there with the "Outlook is synchronizing folders"
icon in the tray. After about 30 minutes of no activity I tried to shut down
the "send/receive" box and found that the Outlook application was no longer
responding.

Allison

Are you using a virusscanner that integrates with Outlook? Disable this
integration and try again.
Also locate the srs-file of your profile and rename it to .old. This will
reset your send/receive settings.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

This problem is now occuring on 2 computers I have tried, both running XP.

I do a fresh install of Outlook 2003, upgraded to SP2. I connect to my
POP3
mail and everything is fine. Then when I close the Outlook application
and
try to download again, I get this error:

Faulting application outlook.exe, version 11.0.6565.0, stamp 42cacc7d,
faulting module msmapi32.dll, version 11.0.6566.0, stamp 42cdb657, debug?
0,
fault address 0x00014a12.

It is similar to a problem listed here that should be resolved by SP2, but
the problem still occurs. The problem also happens in safe mode. Detect
and
Repair makes no difference.

http://support.microsoft.com/default.aspx?scid=kb;en-us;839629

If I uninstall Outlook, start over with a completely new .pst file,
everything is once again fine until the application is closed for the
first
time. Then when re-opening, the problem comes back. Creating a new
profile
creates the same behavior.. .fine until the program is shut down, then
when
opened again and try to send/receive, get the error shown above.

I have seen instances of this posted in various newsgroups but not once
instance of a fix for it.

Any suggestions?

Thanks

Allison A.

 

[Re: Outlook 2003 SP2 crashes when trying]

i have the same problem as Allison A with the error message "faulting module
msmapi32.dll"

boss laptop = outlook 2003, all updates, winxp home, all updates

my boss has his email on the server, but wants to pop the mail to his
notebook. over 17000 emails downloaded fine to outlook, but once it gets to
the last few emails the error message pops up saying i have to restart
outlook. when i restart and hit send/receive i get the error message saying
to restart.

i remove his outlook profile and created another one, same thing happens.

my laptop = outlook 2003, all updates, winxp prof, all updates.

- same exact thing happen to my laptop as well.

any advice?