Outlook 2003 Stopped Receiving Exchange Email (Synchronization Issue Likely)

G

Guest

First, "I didn't change anything" (at least nothing that I am aware of).
This was working well last week.

Second, our Exchange server and Outlook 2003 is working for everyone else in
our office. From this I deduce that my client must somehow be the problem.

Third, in the Outlook 2003 client, I _can_ send and receive POP3 messages
via EarthLink. I _can_ send and receive Hotmail messages. I _can_ even send
messages via Exchange. But messages that I _can_ see in OWA suddenly stopped
being downloaded to my Outlook 2003 on 7/31/2005. : (

Facts:
1. When I initially start Outlook 2003 and the status in the bottom right
hand corner becomes "Connected", the text to the left of that says "Waiting
to update this folder". After a brief pause it changes to "This folder was
last updated on 7/31/2005."
2. Running Send/Receive will send out mail for any/all accounts.
3. Running Send/Receive will retrieve mail for all accounts except Exchange.
4. I don't like using OWA.
5. I've searched the Web/Newsgroups (via Google) and can't find advice on
how to proceed.
6. I'm running Office 2003 with Office SP1 on Win2K3 Standard without
Windows SP1.
7. I am getting a Synchronization Log error message:
8:39:03 Synchronizer Version 11.0.6352
8:39:03 Synchronizing Mailbox 'Todd Bleeker'
8:39:03 Synchronizing Hierarchy
8:39:14 1 folder(s) updated in online store
8:39:16 Terminated in error
8:39:16 [80040600-501-80040600-940]
8:39:16 The client operation failed.
8:39:16 Microsoft Exchange Server Information Store
8:39:16 For more information on this failure, click the URL below:
8:39:16
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-940
8:39:16 Microsoft Exchange offline address book
8:39:16 0X8004010F

This leads me to the following KB article:
http://support.microsoft.com/?kbid=842284

The synchronization statistics on my Inbox are:
Last synchronized on: 7/31/2005
Server folder contains: 115 Item(s)
Offline folder contains: 35 Items(s)

No Filter has been applied.

But the KB article is about Outlook 2000 and so the menu options don't match
up to the Outlook 2003 options. I can't find Synchronization anywhere in the
menu structure.

I did try to rename the ost file, but it is in use even after I exit from
Outlook.

I don't know how to interpret the results (no errors generated) but I
captured a transport log according to this KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479

After enabling logging, I exited Outlook 2003, reopened Outlook 2003, ran
Send/Receive, disabled logging, exited Outlook 2003. Here's the log:
2005.08.02 08:29:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.08.02 08:29:55 Hotmail: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Hotmail: UploadItems: 0 messages to send
2005.08.02 08:29:55 Hotmail: Synch operation completed
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2005.08.02 08:29:55 Microsoft Exchange Server: UploadItems: 0 messages to
send
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Earthlink: UploadItems: 0 messages to send
2005.08.02 08:29:55 Earthlink: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000030)
2005.08.02 08:29:55 Earthlink: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Begin execution
2005.08.02 08:29:55 POP3 (pop.earthlink.net): ========= Initial blob
=========
2005.08.02 08:29:55 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Port: 110, Secure: no, SPA: no
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Finding host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connecting to host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:29:59 POP3 (pop.earthlink.net): <rx> +OK NGPopper vEL_6_8 at
earthlink.net ready <[email protected]>
2005.08.02 08:29:59 POP3 (pop.earthlink.net): Authorizing to server
2005.08.02 08:29:59 POP3 (pop.earthlink.net): [tx] USER
(e-mail address removed)
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] PASS *****
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK toddbleeker has 0
messages (0 octets).
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Authorized to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] STAT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK 0 0
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ==== Comparing server and
local blobs ====
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
==========================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Do deletions: LoS: no
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnecting from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): [tx] QUIT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnected from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ========= No blob changes
=========
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): End execution
2005.08.02 08:30:02 Earthlink: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2005.08.02 08:30:02 Earthlink: Synch operation completed
2005.08.02 08:31:06 Resource manager terminated

As you can see, the messages that I can see in my OWA Inbox did not get
downloaded to my Outlook 2003 client. Suggestions as to my next steps?

<Todd />
 
G

Guest

I got it fixed! I had to rename the locked OST file and everything is in the
process of re-synchronizing as we speak (somewhat slowly I might add).

<Todd />

First, "I didn't change anything" (at least nothing that I am aware of).
This was working well last week.

Second, our Exchange server and Outlook 2003 is working for everyone else in
our office. From this I deduce that my client must somehow be the problem.

Third, in the Outlook 2003 client, I _can_ send and receive POP3 messages
via EarthLink. I _can_ send and receive Hotmail messages. I _can_ even send
messages via Exchange. But messages that I _can_ see in OWA suddenly stopped
being downloaded to my Outlook 2003 on 7/31/2005. : (

Facts:
1. When I initially start Outlook 2003 and the status in the bottom right
hand corner becomes "Connected", the text to the left of that says "Waiting
to update this folder". After a brief pause it changes to "This folder was
last updated on 7/31/2005."
2. Running Send/Receive will send out mail for any/all accounts.
3. Running Send/Receive will retrieve mail for all accounts except Exchange.
4. I don't like using OWA.
5. I've searched the Web/Newsgroups (via Google) and can't find advice on
how to proceed.
6. I'm running Office 2003 with Office SP1 on Win2K3 Standard without
Windows SP1.
7. I am getting a Synchronization Log error message:
8:39:03 Synchronizer Version 11.0.6352
8:39:03 Synchronizing Mailbox 'Todd Bleeker'
8:39:03 Synchronizing Hierarchy
8:39:14 1 folder(s) updated in online store
8:39:16 Terminated in error
8:39:16 [80040600-501-80040600-940]
8:39:16 The client operation failed.
8:39:16 Microsoft Exchange Server Information Store
8:39:16 For more information on this failure, click the URL below:
8:39:16
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-940
8:39:16 Microsoft Exchange offline address book
8:39:16 0X8004010F

This leads me to the following KB article:
http://support.microsoft.com/?kbid=842284

The synchronization statistics on my Inbox are:
Last synchronized on: 7/31/2005
Server folder contains: 115 Item(s)
Offline folder contains: 35 Items(s)

No Filter has been applied.

But the KB article is about Outlook 2000 and so the menu options don't match
up to the Outlook 2003 options. I can't find Synchronization anywhere in the
menu structure.

I did try to rename the ost file, but it is in use even after I exit from
Outlook.

I don't know how to interpret the results (no errors generated) but I
captured a transport log according to this KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479

After enabling logging, I exited Outlook 2003, reopened Outlook 2003, ran
Send/Receive, disabled logging, exited Outlook 2003. Here's the log:
2005.08.02 08:29:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.08.02 08:29:55 Hotmail: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Hotmail: UploadItems: 0 messages to send
2005.08.02 08:29:55 Hotmail: Synch operation completed
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2005.08.02 08:29:55 Microsoft Exchange Server: UploadItems: 0 messages to
send
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Earthlink: UploadItems: 0 messages to send
2005.08.02 08:29:55 Earthlink: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000030)
2005.08.02 08:29:55 Earthlink: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Begin execution
2005.08.02 08:29:55 POP3 (pop.earthlink.net): ========= Initial blob
=========
2005.08.02 08:29:55 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Port: 110, Secure: no, SPA: no
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Finding host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connecting to host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:29:59 POP3 (pop.earthlink.net): <rx> +OK NGPopper vEL_6_8 at
earthlink.net ready <[email protected]>
2005.08.02 08:29:59 POP3 (pop.earthlink.net): Authorizing to server
2005.08.02 08:29:59 POP3 (pop.earthlink.net): [tx] USER
(e-mail address removed)
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] PASS *****
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK toddbleeker has 0
messages (0 octets).
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Authorized to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] STAT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK 0 0
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ==== Comparing server and
local blobs ====
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
==========================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Do deletions: LoS: no
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnecting from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): [tx] QUIT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnected from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ========= No blob changes
=========
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): End execution
2005.08.02 08:30:02 Earthlink: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2005.08.02 08:30:02 Earthlink: Synch operation completed
2005.08.02 08:31:06 Resource manager terminated

As you can see, the messages that I can see in my OWA Inbox did not get
downloaded to my Outlook 2003 client. Suggestions as to my next steps?

<Todd />
Click to expand...
 
C

Charlie M

Righ on Todd. Thanks

I got it fixed! I had to rename the locked OST file and everything is in the
process of re-synchronizing as we speak (somewhat slowly I might add).

<Todd />

First, "I didn't change anything" (at least nothing that I am aware of).
This was working well last week.

Second, our Exchange server and Outlook 2003 is working for everyone else in
our office. From this I deduce that my client must somehow be the problem.

Third, in the Outlook 2003 client, I _can_ send and receive POP3 messages
via EarthLink. I _can_ send and receive Hotmail messages. I _can_ even send
messages via Exchange. But messages that I _can_ see in OWA suddenly stopped
being downloaded to my Outlook 2003 on 7/31/2005. : (

Facts:
1. When I initially start Outlook 2003 and the status in the bottom right
hand corner becomes "Connected", the text to the left of that says "Waiting
to update this folder". After a brief pause it changes to "This folder was
last updated on 7/31/2005."
2. Running Send/Receive will send out mail for any/all accounts.
3. Running Send/Receive will retrieve mail for all accounts except Exchange.
4. I don't like using OWA.
5. I've searched the Web/Newsgroups (via Google) and can't find advice on
how to proceed.
6. I'm running Office 2003 with Office SP1 on Win2K3 Standard without
Windows SP1.
7. I am getting a Synchronization Log error message:
8:39:03 Synchronizer Version 11.0.6352
8:39:03 Synchronizing Mailbox 'Todd Bleeker'
8:39:03 Synchronizing Hierarchy
8:39:14 1 folder(s) updated in online store
8:39:16 Terminated in error
8:39:16 [80040600-501-80040600-940]
8:39:16 The client operation failed.
8:39:16 Microsoft Exchange Server Information Store
8:39:16 For more information on this failure, click the URL below:
8:39:16
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040600-501-80040600-940
8:39:16 Microsoft Exchange offline address book
8:39:16 0X8004010F

This leads me to the following KB article:
http://support.microsoft.com/?kbid=842284

The synchronization statistics on my Inbox are:
Last synchronized on: 7/31/2005
Server folder contains: 115 Item(s)
Offline folder contains: 35 Items(s)

No Filter has been applied.

But the KB article is about Outlook 2000 and so the menu options don't match
up to the Outlook 2003 options. I can't find Synchronization anywhere in the
menu structure.

I did try to rename the ost file, but it is in use even after I exit from
Outlook.

I don't know how to interpret the results (no errors generated) but I
captured a transport log according to this KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479

After enabling logging, I exited Outlook 2003, reopened Outlook 2003, ran
Send/Receive, disabled logging, exited Outlook 2003. Here's the log:
2005.08.02 08:29:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.08.02 08:29:55 Hotmail: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Hotmail: UploadItems: 0 messages to send
2005.08.02 08:29:55 Hotmail: Synch operation completed
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation started
(flags = 00000001)
2005.08.02 08:29:55 Microsoft Exchange Server: UploadItems: 0 messages to
send
2005.08.02 08:29:55 Microsoft Exchange Server: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000001)
2005.08.02 08:29:55 Earthlink: UploadItems: 0 messages to send
2005.08.02 08:29:55 Earthlink: Synch operation completed
2005.08.02 08:29:55 Earthlink: Synch operation started (flags = 00000030)
2005.08.02 08:29:55 Earthlink: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Begin execution
2005.08.02 08:29:55 POP3 (pop.earthlink.net): ========= Initial blob
=========
2005.08.02 08:29:55 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Port: 110, Secure: no, SPA: no
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Finding host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connecting to host
2005.08.02 08:29:55 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:29:59 POP3 (pop.earthlink.net): <rx> +OK NGPopper vEL_6_8 at
earthlink.net ready <[email protected]>
2005.08.02 08:29:59 POP3 (pop.earthlink.net): Authorizing to server
2005.08.02 08:29:59 POP3 (pop.earthlink.net): [tx] USER
(e-mail address removed)
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] PASS *****
2005.08.02 08:30:01 POP3 (pop.earthlink.net): <rx> +OK toddbleeker has 0
messages (0 octets).
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Authorized to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): Connected to host
2005.08.02 08:30:01 POP3 (pop.earthlink.net): [tx] STAT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK 0 0
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ==== Comparing server and
local blobs ====
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
==========================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Do deletions: LoS: no
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnecting from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): [tx] QUIT
2005.08.02 08:30:02 POP3 (pop.earthlink.net): <rx> +OK
2005.08.02 08:30:02 POP3 (pop.earthlink.net): Disconnected from host
2005.08.02 08:30:02 POP3 (pop.earthlink.net): ========= No blob changes
=========
2005.08.02 08:30:02 POP3 (pop.earthlink.net):
===================================
2005.08.02 08:30:02 POP3 (pop.earthlink.net): End execution
2005.08.02 08:30:02 Earthlink: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2005.08.02 08:30:02 Earthlink: Synch operation completed
2005.08.02 08:31:06 Resource manager terminated

As you can see, the messages that I can see in my OWA Inbox did not get
downloaded to my Outlook 2003 client. Suggestions as to my next steps?

<Todd />
Click to expand...
Click to expand...
 

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