Outlook 2003 stopped working - Vista

[5Circles]

I'm running Vista Home Premium with Office 2003. Everything has been working
OK for months - some occasional errors that restarting takes care of.

But now I can't start Outlook. When I try to start it, I get the message
Microsoft Office Outlook has stopped working, and then the usual stuff about
closing or trying to find a solution and closing.

I've done a system restore to before the problem, but it made no difference.

I'm stuck on what to try next.

Thanks

 

[Pat Willener]

Can you check the Event Viewer for the time when the error occurs?

 

[DC]

My Office 2007 decided to stop working today as well. I don't think it's any
coincidence that my Hotmail account switched over to the new Live look and
feel today either since my main Outlook account uses Outlook connector to
interface w/ Hotmail.

Are you also using the Outlook connector?

I was having trouble earlier today and I suspected the problem might be
related to Outlook Connector, so I upgraded it to the latest version of the
connector that I could find. The only difference it seemed to make is that
now I get the

"Microsoft Office Outlook has stopped working" message within seconds
instead of several minutes of starting Outlook.

The relevant entry in the event log :

Faulting application OUTLOOK.EXE, version 12.0.6316.5000, time stamp
0x4833a470, faulting module MSNCON32.DLL, version 12.0.6407.1000, time stamp
0x48a90d98, exception code 0xc0000409, fault offset 0x000ecb4e, process id
0xdf0, application start time 0x01c9569f1c2aedb0.

 

[5Circles]

Can you tell me how to pull the information from the Event Viewer? It has
been a while since I've done this, and I can't see exactly what to pull.

 

[Pat Willener]

http://support.microsoft.com/kb/308427 tab Applications, then look for
the date/time it occurred.

 

[5Circles]

Here are the two entries from when I tried to start Outlook a few minutes ago:

Error 12/7/2008 20:26 Application Error 1000 -100 Faulting application
OUTLOOK.EXE, version 11.0.8217.0, time stamp 0x480f95d9, faulting module
kernel32.dll, version 6.0.6001.18000, time stamp 0x4791a76d, exception code
0xc0000005, fault offset 0x00048989, process id 0xf3c, application start time
0x01c958ec8d4a6940.

Error 12/7/2008 20:25 Application Error 1000 -100 Faulting application
OUTLOOK.EXE, version 11.0.8217.0, time stamp 0x480f95d9, faulting module
Redemption.dll, version 3.3.0.282, time stamp 0x2a425e19, exception code
0xc0000005, fault offset 0x00002012, process id 0xf3c, application start time
0x01c958ec8d4a6940.

 

[Pat Willener]

I see Redemption.dll in your faulting module list, which is part of an
add-on. Try starting Outlook in Safe Mode (Start -> Run -> outlook.exe
/safe) and see if it starts correctly.

If so, remove or update the faulty add-in.