Outlook 2003 unable to access menu by right clicking on message

[Skazm]

We have recently upgraded from Office 2002 to Office 2003
on Windows 2000 PCs. Two users are unable to right click
on messages to get the menu options (junk e-mail, etc.).
It was working for them initially but stopped
functioning. We have tried to uninstall and run Office
Clean but were unable to resolve. It seems to work if
they select multiple messages at one time but cannot right
click on single messages to access the menu. A hour glass
flashes and nothing happens. Thank you in advance for any
suggestions you may have.

 

[Claire]

Have you tried the Detect and Repair tool?

 

[Skazm]

Uninstall/Reinstall/Detect and repair all failed to fix this.