Outlook 2003 Video e-mail add-in, can't detect usb camera

[Ex-Soldier]

I have an Intel usb web cam, and it works fine with the software it came
with, and with Windows Live Messenger's video call. When I installed the
Outlook 2003 add-in for sending video e-mails, it tells me the usb camera is
not connected, please verify; and there is no picture! How can the usb video
camera work in messenger, but not outlook video e-mail add-in? I've tried
everything I can think of, but no luck! Any help will be greatly
appreciated!!!

 

[Peter Foldes]

Did the camera come with a driver.Did you install the driver. What is the exact error that is shown per verbatim. Can you post it here

 

[Jake]

Yes, the camera has the latest drivers and software installed. And the
message isn't exactly an error message either. When I click the 'video
message' button, the video e-mail window opens, and where the camera picture
ought to be, there is a black screen with this message in it: "USB camera is
not connected to PC. Please confirm it." I did find something else that might
be helpful. I made a short clip as a test with the software that came with
the camera (Intel Create & Share Software) and saved it to see if I could
import it with Outlook Video e-Mail. It seems to only want WMV format, and
the camera test is in AVI format. Could the problem be that the camera can
only produce AVI format, and Outlook must have a camera that makes WMV
video? I don't know if this helps, but the camera is kind of old; it's an
Intel, Model: CS-330. If it can only make video in AVI, and Outlook needs
WMV, is there a way around this, like a program to convert AVI video to WMV,
for instance? Or can the camera be updated somehow to produce WMV video? And
could that also explain why Live Messenger Video Call can recognize video
from this camera, and Outlook Video e-Mail can't? Thanks for your help! I
appreciate it much!!! ('Ex-Soldier' on the other PC [the one with the
problem, and the one I sent the first question on], 'Jake' on this PC, the
one I usually use for internet, [still not sure exactly how I managed that
one either!]) I'm in the process of setting up the PC with the problem for
my wife, she needs a faster PC than her old Ssllooww Dell laptop! Thanks
again!!!