Outlook 2003 Viewing Outlook Today, Printing HTML in IE7

W

Wes Craven

Okay here we go.

Environment:
Windows XP Pro SP2
Outlook 2003 SP2
IE7 (full version. never had beta on PC)
All updates have been applied

Issues:
When going to view Outlook Today, the screen is grayed out instead of
displaying Outllook Today. After going back to Inbox from Outlook Today,
Inbox is then grayed out as well. I must close Outlook to view emails again.

Unable to print HTML emails. Plain text is okay. I know several other
users' with IE7 have this issue as well.

Attempted Resolutions:

Renamed OUTLWVW.DLL & ran the repair.
Ran Detect & Repair
Reinstalled Office 2003 Pro
Change Outlook Profiles
Set Oulook to Internet Zone & Enabled EVERYTHING


Status:
Still unable to view in Outlook Today & still unable to print HTML.


Workarounds:
Rolling back to IE6 fixes both issues.
Printing everything in plain text is workaround for HTML printing issue.
No temp fix for Outlook Today except for rolling back to IE6.



Notes:
I can print from Word, IE7 & everything else just fine.
I have lowered, & reset ALL Security Zones in IE7 to test Outlook Today &
Printing
I have changed Word to be my default email editor/reader/everything as well
as stripped Word from Outlook 2003. Neither helps.
I have not tested with Firefox only b/c everyone in our company (roughly 60
users) uses IE6 & out of the 5 of us that have gone to IE7 (president, net
admin, 2 users, & sql developer), all 5 of us had the same problem. Nobody
in the company will okay a move to Firefox just b/c IE7 isn't working. To
many upper mgmt. guys rely to heavily on IE & have rejected Firefox in the
past.



So, I think that is pretty sufficient info. I know others have had the same
issues. The only problem is that none of us have gotten an answer.

Sue, Brian, Diane, anybody? Have any of you come across fixes yet?

Thank you!
 
R

Roady [MVP]

Do you have any security suite installed that integrates with Outlook?
Disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Okay here we go.

Environment:
Windows XP Pro SP2
Outlook 2003 SP2
IE7 (full version. never had beta on PC)
All updates have been applied

Issues:
When going to view Outlook Today, the screen is grayed out instead of
displaying Outllook Today. After going back to Inbox from Outlook Today,
Inbox is then grayed out as well. I must close Outlook to view emails again.

Unable to print HTML emails. Plain text is okay. I know several other
users' with IE7 have this issue as well.

Attempted Resolutions:

Renamed OUTLWVW.DLL & ran the repair.
Ran Detect & Repair
Reinstalled Office 2003 Pro
Change Outlook Profiles
Set Oulook to Internet Zone & Enabled EVERYTHING


Status:
Still unable to view in Outlook Today & still unable to print HTML.


Workarounds:
Rolling back to IE6 fixes both issues.
Printing everything in plain text is workaround for HTML printing issue.
No temp fix for Outlook Today except for rolling back to IE6.



Notes:
I can print from Word, IE7 & everything else just fine.
I have lowered, & reset ALL Security Zones in IE7 to test Outlook Today &
Printing
I have changed Word to be my default email editor/reader/everything as well
as stripped Word from Outlook 2003. Neither helps.
I have not tested with Firefox only b/c everyone in our company (roughly 60
users) uses IE6 & out of the 5 of us that have gone to IE7 (president, net
admin, 2 users, & sql developer), all 5 of us had the same problem. Nobody
in the company will okay a move to Firefox just b/c IE7 isn't working. To
many upper mgmt. guys rely to heavily on IE & have rejected Firefox in the
past.



So, I think that is pretty sufficient info. I know others have had the same
issues. The only problem is that none of us have gotten an answer.

Sue, Brian, Diane, anybody? Have any of you come across fixes yet?

Thank you!
 
W

Wes Craven

The only security suite (non-MS based) is Symantec Anti-Virus 10 client. I
disabled the add-in & tried but I got the same results.

I think it could possibly be a Sun Java issue. I took the address of
Outlook Today
(res://C:\Program%20Files\Microsoft%20Office%202003\OFFICE11\1033\outlwvw.dll/outlook.htm)
& pasted it into IE7 address bar & got a javascript error (line 298 Object
doesn't support this property or method).

I'm uninstalling Sun Java completely & testing. If it doesn't work then
i'll reinstall IE7 to see if it overwrites anything possibly screwed up by
java during the first install.



Roady said:
Do you have any security suite installed that integrates with Outlook?
Disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Okay here we go.

Environment:
Windows XP Pro SP2
Outlook 2003 SP2
IE7 (full version. never had beta on PC)
All updates have been applied

Issues:
When going to view Outlook Today, the screen is grayed out instead of
displaying Outllook Today. After going back to Inbox from Outlook Today,
Inbox is then grayed out as well. I must close Outlook to view emails again.

Unable to print HTML emails. Plain text is okay. I know several other
users' with IE7 have this issue as well.

Attempted Resolutions:

Renamed OUTLWVW.DLL & ran the repair.
Ran Detect & Repair
Reinstalled Office 2003 Pro
Change Outlook Profiles
Set Oulook to Internet Zone & Enabled EVERYTHING


Status:
Still unable to view in Outlook Today & still unable to print HTML.


Workarounds:
Rolling back to IE6 fixes both issues.
Printing everything in plain text is workaround for HTML printing issue.
No temp fix for Outlook Today except for rolling back to IE6.



Notes:
I can print from Word, IE7 & everything else just fine.
I have lowered, & reset ALL Security Zones in IE7 to test Outlook Today &
Printing
I have changed Word to be my default email editor/reader/everything as well
as stripped Word from Outlook 2003. Neither helps.
I have not tested with Firefox only b/c everyone in our company (roughly 60
users) uses IE6 & out of the 5 of us that have gone to IE7 (president, net
admin, 2 users, & sql developer), all 5 of us had the same problem. Nobody
in the company will okay a move to Firefox just b/c IE7 isn't working. To
many upper mgmt. guys rely to heavily on IE & have rejected Firefox in the
past.



So, I think that is pretty sufficient info. I know others have had the same
issues. The only problem is that none of us have gotten an answer.

Sue, Brian, Diane, anybody? Have any of you come across fixes yet?

Thank you!
Click to expand...
 
R

Roady [MVP]

Java and Javascript don't have anything to do with each other.

Another approach would be to start with a clean fully up-to-date Windows XP
machine and Office 2003. Then build it up from there.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
The only security suite (non-MS based) is Symantec Anti-Virus 10 client. I
disabled the add-in & tried but I got the same results.

I think it could possibly be a Sun Java issue. I took the address of
Outlook Today
(res://C:\Program%20Files\Microsoft%20Office%202003\OFFICE11\1033\outlwvw.dll/outlook.htm)
& pasted it into IE7 address bar & got a javascript error (line 298 Object
doesn't support this property or method).

I'm uninstalling Sun Java completely & testing. If it doesn't work then
i'll reinstall IE7 to see if it overwrites anything possibly screwed up by
java during the first install.



Roady said:
Do you have any security suite installed that integrates with Outlook?
Disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Okay here we go.

Environment:
Windows XP Pro SP2
Outlook 2003 SP2
IE7 (full version. never had beta on PC)
All updates have been applied

Issues:
When going to view Outlook Today, the screen is grayed out instead of
displaying Outllook Today. After going back to Inbox from Outlook Today,
Inbox is then grayed out as well. I must close Outlook to view emails
again.

Unable to print HTML emails. Plain text is okay. I know several other
users' with IE7 have this issue as well.

Attempted Resolutions:

Renamed OUTLWVW.DLL & ran the repair.
Ran Detect & Repair
Reinstalled Office 2003 Pro
Change Outlook Profiles
Set Oulook to Internet Zone & Enabled EVERYTHING


Status:
Still unable to view in Outlook Today & still unable to print HTML.


Workarounds:
Rolling back to IE6 fixes both issues.
Printing everything in plain text is workaround for HTML printing issue.
No temp fix for Outlook Today except for rolling back to IE6.



Notes:
I can print from Word, IE7 & everything else just fine.
I have lowered, & reset ALL Security Zones in IE7 to test Outlook Today &
Printing
I have changed Word to be my default email editor/reader/everything as
well
as stripped Word from Outlook 2003. Neither helps.
I have not tested with Firefox only b/c everyone in our company (roughly
60
users) uses IE6 & out of the 5 of us that have gone to IE7 (president, net
admin, 2 users, & sql developer), all 5 of us had the same problem.
Nobody
in the company will okay a move to Firefox just b/c IE7 isn't working. To
many upper mgmt. guys rely to heavily on IE & have rejected Firefox in the
past.



So, I think that is pretty sufficient info. I know others have had the
same
issues. The only problem is that none of us have gotten an answer.

Sue, Brian, Diane, anybody? Have any of you come across fixes yet?

Thank you!
Click to expand...
 
W

Wes Craven

Sorry but I wouldn't really classify reinstalling Windows & Outlook on every
PC a resolution for this issue. That's kind of like saying to buy a
different car b/c your sunroof doesn't work.

It seems that b/c if the security zone (restricted) it locks down Outlook
beyond reasonable functionality. Even changing the zone to Internet doesn't
fix it and it always reverts back to Restricted. But even with IE6 Outlook
is set to restricted & it works.



Roady said:
Java and Javascript don't have anything to do with each other.

Another approach would be to start with a clean fully up-to-date Windows XP
machine and Office 2003. Then build it up from there.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
The only security suite (non-MS based) is Symantec Anti-Virus 10 client. I
disabled the add-in & tried but I got the same results.

I think it could possibly be a Sun Java issue. I took the address of
Outlook Today
(res://C:\Program%20Files\Microsoft%20Office%202003\OFFICE11\1033\outlwvw.dll/outlook.htm)
& pasted it into IE7 address bar & got a javascript error (line 298 Object
doesn't support this property or method).

I'm uninstalling Sun Java completely & testing. If it doesn't work then
i'll reinstall IE7 to see if it overwrites anything possibly screwed up by
java during the first install.



Roady said:
Do you have any security suite installed that integrates with Outlook?
Disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Okay here we go.

Environment:
Windows XP Pro SP2
Outlook 2003 SP2
IE7 (full version. never had beta on PC)
All updates have been applied

Issues:
When going to view Outlook Today, the screen is grayed out instead of
displaying Outllook Today. After going back to Inbox from Outlook Today,
Inbox is then grayed out as well. I must close Outlook to view emails
again.

Unable to print HTML emails. Plain text is okay. I know several other
users' with IE7 have this issue as well.

Attempted Resolutions:

Renamed OUTLWVW.DLL & ran the repair.
Ran Detect & Repair
Reinstalled Office 2003 Pro
Change Outlook Profiles
Set Oulook to Internet Zone & Enabled EVERYTHING


Status:
Still unable to view in Outlook Today & still unable to print HTML.


Workarounds:
Rolling back to IE6 fixes both issues.
Printing everything in plain text is workaround for HTML printing issue.
No temp fix for Outlook Today except for rolling back to IE6.



Notes:
I can print from Word, IE7 & everything else just fine.
I have lowered, & reset ALL Security Zones in IE7 to test Outlook Today &
Printing
I have changed Word to be my default email editor/reader/everything as
well
as stripped Word from Outlook 2003. Neither helps.
I have not tested with Firefox only b/c everyone in our company (roughly
60
users) uses IE6 & out of the 5 of us that have gone to IE7 (president, net
admin, 2 users, & sql developer), all 5 of us had the same problem.
Nobody
in the company will okay a move to Firefox just b/c IE7 isn't working. To
many upper mgmt. guys rely to heavily on IE & have rejected Firefox in the
past.



So, I think that is pretty sufficient info. I know others have had the
same
issues. The only problem is that none of us have gotten an answer.

Sue, Brian, Diane, anybody? Have any of you come across fixes yet?

Thank you!
Click to expand...
Click to expand...
 
B

Brian Tillman

Wes Craven said:
The only security suite (non-MS based) is Symantec Anti-Virus 10
client. I disabled the add-in & tried but I got the same results.

I think it could possibly be a Sun Java issue. I took the address of
Outlook Today
(res://C:\Program%20Files\Microsoft%20Office%202003\OFFICE11\1033\outlwvw.dll/outlook.htm)
& pasted it into IE7 address bar & got a javascript error (line 298
Object doesn't support this property or method).
Click to expand...

Try adding the string "about:internet" (without the quotes) to your Local
Intranet web zone.
 
W

Wes Craven

Thanks Brian. That didn't do it but you steered me in the right direction.
Both issues are fixed!!! Here's what I did...

I added just "outlook" as well as "outlook:today" to the local intranet
zone. After that, I tested & it still didn't show up, BUT for the hell of it
I wanted to see what happened if I forced Outlook to open up with Outlook
Today instead of my Inbox & jackpot! So, I put my setting back to starting
at Inbox & tested the hell out of it & it is working now.


Thanks Brian & everyone else who had input on this.
 
W

Wes Craven

Side Note:

Users running Cached Exchange Mode have to open Outlook directly to Outlook
Today. If they open up in Inbox & then try to go to Outlook Today, it bombs.
I think it has something to do with making pages available offline; however,
IE7 strips this functionality. If the user is not running cached mode, there
is no issue. go figure...
 
R

Roady [MVP]

I meant it as a troubleshooting step not an end solution. This way you can
pinpoint where things go wrong in your configuration. I can assure you that
a clean install doesn't require any tampering with the security zones.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Sorry but I wouldn't really classify reinstalling Windows & Outlook on every
PC a resolution for this issue. That's kind of like saying to buy a
different car b/c your sunroof doesn't work.

It seems that b/c if the security zone (restricted) it locks down Outlook
beyond reasonable functionality. Even changing the zone to Internet doesn't
fix it and it always reverts back to Restricted. But even with IE6 Outlook
is set to restricted & it works.



Roady said:
Java and Javascript don't have anything to do with each other.

Another approach would be to start with a clean fully up-to-date Windows
XP
machine and Office 2003. Then build it up from there.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
The only security suite (non-MS based) is Symantec Anti-Virus 10 client.
I
disabled the add-in & tried but I got the same results.

I think it could possibly be a Sun Java issue. I took the address of
Outlook Today
(res://C:\Program%20Files\Microsoft%20Office%202003\OFFICE11\1033\outlwvw.dll/outlook.htm)
& pasted it into IE7 address bar & got a javascript error (line 298 Object
doesn't support this property or method).

I'm uninstalling Sun Java completely & testing. If it doesn't work then
i'll reinstall IE7 to see if it overwrites anything possibly screwed up by
java during the first install.



Roady said:
Do you have any security suite installed that integrates with Outlook?
Disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Okay here we go.

Environment:
Windows XP Pro SP2
Outlook 2003 SP2
IE7 (full version. never had beta on PC)
All updates have been applied

Issues:
When going to view Outlook Today, the screen is grayed out instead of
displaying Outllook Today. After going back to Inbox from Outlook Today,
Inbox is then grayed out as well. I must close Outlook to view emails
again.

Unable to print HTML emails. Plain text is okay. I know several other
users' with IE7 have this issue as well.

Attempted Resolutions:

Renamed OUTLWVW.DLL & ran the repair.
Ran Detect & Repair
Reinstalled Office 2003 Pro
Change Outlook Profiles
Set Oulook to Internet Zone & Enabled EVERYTHING


Status:
Still unable to view in Outlook Today & still unable to print HTML.


Workarounds:
Rolling back to IE6 fixes both issues.
Printing everything in plain text is workaround for HTML printing issue.
No temp fix for Outlook Today except for rolling back to IE6.



Notes:
I can print from Word, IE7 & everything else just fine.
I have lowered, & reset ALL Security Zones in IE7 to test Outlook Today
&
Printing
I have changed Word to be my default email editor/reader/everything as
well
as stripped Word from Outlook 2003. Neither helps.
I have not tested with Firefox only b/c everyone in our company (roughly
60
users) uses IE6 & out of the 5 of us that have gone to IE7 (president,
net
admin, 2 users, & sql developer), all 5 of us had the same problem.
Nobody
in the company will okay a move to Firefox just b/c IE7 isn't working.
To
many upper mgmt. guys rely to heavily on IE & have rejected Firefox in
the
past.



So, I think that is pretty sufficient info. I know others have had the
same
issues. The only problem is that none of us have gotten an answer.

Sue, Brian, Diane, anybody? Have any of you come across fixes yet?

Thank you!
Click to expand...
Click to expand...
 

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