Outlook 2003 Virus? (Post #2 for Computer #2):

[Dianne C]

I will copy & paste the original message that I currently have running on
the board to get you up-to-speed:

A couple of days ago, I received a note from my ISP (Comcast) stating that
mass mailings were being sent from my account and that the capability of
sending email had been blocked by them.

I have utilized Windows Defender, AVG, and Ad-Aware (complete scan --- took
over 2 hours) to search for any issues; all have come up 'clean.' I can send
using Comcast's Webmail, but, Outlook still does not work. When I was on the
phone with Comcast's Tech Group, she had me change one of my ports to a
different number to see if that would help and it did not. So, aside from
running those programs I mentioned, and changing that port number (sorry, I
don't recall exactly where we were), nothing else has changed.

I tried the 'Detect & Repair' option in Outlook which was when I discovered
that I can't locate my original Outlook disk! I do have a disk from Dell that
is for 'Reinstalling Dell Tools System Software.' Its contents are supposed
to include: AV Software, Support Software, Multimedia Software, and Internet
Software. Not sure if MS Outlook may be in one of those?

Can anyone get me on the straight and narrow? I love Outlook and want it
back & fully functioning, again.

______________________________________________________________

UPDATE:

I am running 2 computers off the same cable modem connection. My sons'
machine just got set-up with Outlook and they spend a lot of time on Youtube
and those type websites. An AVAST scan did turn up 2 trojans on their
machine.

Based on suggestions given to me regarding my Computer #1, I have also run
HiJack This on this machine (Computer #2). This is the logfile that I
received:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:05:12 PM, on 12/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\wltray.exe
C:\Program Files\Common Files\AOL\1144155915\ee\AOLSoftware.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\parentalcontrol\parentalcontrol.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Java\jre1.5.0\bin\jucheck.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://ie.redirect.hp.com/svs/rdr?T...=Q405&bd=presario&pf=desktop&parm1=seconduser
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://ie.redirect.hp.com/svs/rdr?T...=Q405&bd=presario&pf=desktop&parm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://ie.redirect.hp.com/svs/rdr?T...=Q405&bd=presario&pf=desktop&parm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}
- (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Parental Control Toolbar - {4E7BD74F-2B8D-469E-9FA5-A33DE8DBE931}
- C:\PROGRA~1\PARENT~1\PARENT~1.DLL
O3 - Toolbar: Parental Control Toolbar -
{4E7BD74F-2B8D-469E-9FA5-A33DE8DBE931} - C:\PROGRA~1\PARENT~1\PARENT~1.DLL
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot
Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software
Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [wltray.exe] C:\WINDOWS\system32\wltray.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common
Files\AOL\1144155915\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [parentalcontrol] "C:\Program
Files\parentalcontrol\parentalcontrol.exe" "C:\Program
Files\parentalcontrol\parentalcontrol.dll" "parentalcontrol"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq
Connections\5577497\Program\Compaq Connections.exe
O8 - Extra context menu item: Add To Compaq Organize... -
C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789}
-
C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help -
{E2D4D26B-0180-43a4-B05F-462D6D54C789} -
C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1186704929078
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) -
http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class)
-
http://a532.g.akamai.net/f/532/6712....akamai.com/6712/player/install/installer.exe
O17 -
HKLM\System\CCS\Services\Tcpip\..\{2D2BD236-5D0E-4FA0-8996-9CEEF34F4072}:
NameServer = 10.10.10.1
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software -
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil
Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil
Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil
Software\Avast4\ashWebSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel
32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown
owner - C:\WINDOWS\system32\UAService7.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner
- C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 7910 bytes

______________________________________________

Any and all suggestions appreciated.

Thanks a bunch,
~Dianne