Outlook 2003 will not open JPG / BMP attachments

[irishpartyboy]

I'm running Outlook 2003 SP1 on Windows 2000 Terminal Server. I cannot
open JPG or BMP images. When I double-click the attachment, the File
Open dialogue box comes up but when I choose OPEN, nothing happens and
no errors are displayed.

However when I save these JPG/BMP images to disk and browse to them, I
can double-click and they open as expected in Office Picture Manager.
Therefore I don't believe the problem to be a "File Association" issue
for JPG, JPEG & BMP files.

I haven't had any other problems with any other attachments via Outlook
2003 on Windows 2000 Terminal Server.

Any help appreciated.

Brian
MCSA 2000 / MCP Exchange 2003.

 

[Matthew Tisdel]

I would try deleting the file association from Windows Explorer and letting
it reset itself so that OL will ask you for a program to use. Try a couple of
different programs this way to see what happens.

 

[irishpartyboy]

I've already re-associated the file types using below script:

assoc .jpg=JPG
ftype JPG="C:\Program Files\Microsoft Office\OFFICE11\OIS.EXE" %%1
assoc .jpeg=JPEG
ftype JPEG="C:\Program Files\Microsoft Office\OFFICE11\OIS.EXE" %%1
assoc .gif=JPG
ftype GIF="C:\Program Files\Microsoft Office\OFFICE11\OIS.EXE" %%1
assoc .bmp=BMP
ftype BMP="C:\Program Files\Microsoft Office\OFFICE11\OIS.EXE" %%1
assoc .jpg
assoc .jpeg
assoc .gif
assoc .bmp
pause

As I said, browsing to the files and opening them works fine. I can't
"play" too much as its production servers.

 

[Neo - [MVP Outlook]]

You might want to check what Outlook is using as a secure temp folder. The
key is per user based normally, so I'm not sure how a terminal server will
influence, but take a peek at this registry location.

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

There will be a value on the right named OutlookSecureTempFolder that
normally points to a folder under Internet Explorer's temporary folders.
I'm wondering if this is where the disconnect is.

 

[Matthew Tisdel]

Check and see if the Level1Remove key is there as mentioned through the
following web site.

http://office.microsoft.com/en-us/assistance/HA011402971033.aspx

The behavior of your OL is not typical of this security feature, but there
could be something funny about it working.

 

[irishpartyboy]

Interesting. If I logon to the server console and edit the registry key

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

The default secure temp folder logged in as domain admin at server
console:

C:\Documents and Settings\Administrator.RPLRDLJAW\Local
Settings\Temporary Internet Files\OLK7\

If I change this to something like c:\TEMP.... Outlook opens up the
images fine! I was thinking maybe if the Group Policy is clearing out
internet temp files for terminal sessions, maybe thats the prob.
However I logged in as a test user (expliciting denying GP settings),
then retried but still encounter issue.

So suggests its NOT a group policy setting that's causing this
problem... it's getting very annoying at this stage :S

B

 

[Neo - [MVP Outlook]]

When you logged onto the test user account, what did the registry show for
the Outlook secure temp folder?

 

[irishpartyboy]

The regkey I had been playing with earlier was per user i.e. domain
administrator

Logging in as "test1", regkey entry "C:\\Documents and
Settings\\test1\\Local Settings\\Temporary Internet Files\\OLK66\".
Modified to a another folder just now for user "test1" and opens images
OK.

So this specific registry setting appears to be causing the issue. Now
the Q is... how do I apply a fix for all terminal server users? And
also why is this not working and it was before?

I've tried Office 2003 SP2 on our pilot server but didnt resolve the
issue.....thanks Bill G.

 

[Neo - [MVP Outlook]]

To rule out the obvious stuff...

1) Does the OLK66 directory exist? About the only way I know how to check
for the directory is to use the command prompt since Windows Explorer will
kick in with a viewer for the temporary internet files and won't let you see
sub folders.

2) The other part is... are there any type of mandatory or default user
profiles that kick in locally or from the domain?

 

[Brian Tillman]

1) Does the OLK66 directory exist? About the only way I know how to
check for the directory is to use the command prompt since Windows
Explorer will kick in with a viewer for the temporary internet files
and won't let you see sub folders.

Not necessarily. If he clicks Start>Run and enters %temp% into the Open
field, then clicks OK, WIndows Explorer should allow him to see the
Temporary Internet Files and a regular folder.