Outlook 2003 will not send

[SMEDLEY]

I use Win XP, and Outlook 2003. Every first start of Outlook gives the
following advisory
"An extension failed to initialize. Can't open file extend.dat . . . ."
When I hit the 'cancel' button Outlook appears to open normally. But then
when I try to send/receive e.mail it does not recieve. I have completed the
"Test Account Settings" under e.mail account setups - successfully.
I can receive e.mail using another software and Outlook allows me to send
e.mails. This problem arose after no apparent reason - Outlook 2003 has
worked fine on my Win XP Home machine for months heretofore.

Thanks for any help you can provide.

 

[Patrick]

Are you using AVG? Extend.dat is a file(s) that AVG uses. Check Grisofts
website, Frequently asked questions regarding plug-ins for Outlook:

"The Plug-in is installed but there is no AVG Free Item in Outlook program
available"

 

[smedley]

No - I am not using AVG.
hmmm

Are you using AVG? Extend.dat is a file(s) that AVG uses. Check Grisofts
website, Frequently asked questions regarding plug-ins for Outlook:

"The Plug-in is installed but there is no AVG Free Item in Outlook program
available"

 

[Patrick]

Take a look at this link from Microsoft. It refers to Outlook 2000... but
the issue may be the same:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;249767

The same thing happened to me... what I had to do was delete two instances
of the "extend.dat" file from my hard drive... remove and reinstall outlook
and it solved the problem.

 

[smedley]

Thanks - I'd seen that help page - no luck.

I'll try the remove and re-install outlook route.

Happy New Year

 

[Jeff Stephenson [MSFT]]

I use Win XP, and Outlook 2003. Every first start of Outlook gives the
following advisory
"An extension failed to initialize. Can't open file extend.dat . . . ."
When I hit the 'cancel' button Outlook appears to open normally. But then
when I try to send/receive e.mail it does not recieve. I have completed the
"Test Account Settings" under e.mail account setups - successfully.
I can receive e.mail using another software and Outlook allows me to send
e.mails. This problem arose after no apparent reason - Outlook 2003 has
worked fine on my Win XP Home machine for months heretofore.

Thanks for any help you can provide.

Is your problem sending or receiving? Your subject says "can't send", but
your message says "can't receive"... What happens when you try to
send/receive? Do you get an error message? If so, what is it?