M
MikeB
At work I have outlook setup in the standard manor of when replying to an
email it "include original message text"
Thus keeping a message thread so everyone knows whats been said.
This works fine on 99% of my contacts.. however 1 or 2 for some reason when
you try to reply, the actual message thread is automaticly deleted leaving
just their message header (to and from etc) and their footer. Ive looked at
the email and theres no hidden HTML code or anything, it seems to be some
kind of default Outlook setting.
If I access my emails via our online webbased service and try replying to
the same messages then the message thread is not deleted.
does anyone know what could cause this?
1.)It is an Exchange server
2.)It seems to be contact specific, it only happens when I receive emails
from a couple of clients from the same office (a bank as it happens)
3.) The email appears to be plain text
4.) The same thing happens for forwarded messages
5.) Ive turned off my antivirus and the same thing happens, im fairly
certain its a outlook setting
6.) If it was a IRM setting you'd expect it to happen for every contact,
rather than just the odd one or two.
email it "include original message text"
Thus keeping a message thread so everyone knows whats been said.
This works fine on 99% of my contacts.. however 1 or 2 for some reason when
you try to reply, the actual message thread is automaticly deleted leaving
just their message header (to and from etc) and their footer. Ive looked at
the email and theres no hidden HTML code or anything, it seems to be some
kind of default Outlook setting.
If I access my emails via our online webbased service and try replying to
the same messages then the message thread is not deleted.
does anyone know what could cause this?
1.)It is an Exchange server
2.)It seems to be contact specific, it only happens when I receive emails
from a couple of clients from the same office (a bank as it happens)
3.) The email appears to be plain text
4.) The same thing happens for forwarded messages
5.) Ive turned off my antivirus and the same thing happens, im fairly
certain its a outlook setting
6.) If it was a IRM setting you'd expect it to happen for every contact,
rather than just the odd one or two.