Outlook 2007 adding single quotes around e-mail addresses

[DerekT]

Hi folks,

I have a problem with a customer who is using outlook 2007 and exchange 2007
to send his mails. Every mail he sends has the display name modified by
outlook to have single quotes around it.

For example : (e-mail address removed) is changed to
'(e-mail address removed)'

I have read numerous posts that say this will not effect the delivery of the
mail as it is a display name, not an e-mail address. This I agree with.
However the problem is not with the delivery, the problem comes on the
Reply-All function from a host of non microsoft e-mail clients including
Lotus Notes and various webmail clients.

When you do a reply-all to a mail with these single quotes in the display
name it is some-how being seen as a delimiter and it corrupts the reply
address. Here is and example of what reply all does:

"'(e-mail address removed) (joe.bloggs@, "'(e-mail address removed)
(mickey.mouse@

There is an arguement that everyone on the planet should be using an MS
client for their mail and this problem would go away, but I don't want to
get involved in a discussion about that. In the real world we have many mail
clients and these single quotes cause a lot of them a problem.

I have tested this in Outlook 2003 and it doesn't add these single quotes,
so it seems that is new in Outlook 2007, but I can't test that as I dont
have a copy.

So the question is, how can the addition of these single quotes be prevented
in Outlook 2007.

Many thanks,
Derek

 

[Diane Poremsky [MVP]]

Outlook has always used single quotes, although it doesn't use them on every
address. The web services I test with are not affected by it but 99.9% of
the addresses that have the single quotes use a name for the display name,
not the email address.

AFAIK, there is no way to prevent Outlook from doing it, it's caused by the
sender, not the recipient who replies. It should not do it with every
address though. In my case, I'd guess less than 10% end up with the quotes -
it happens the display name is wrapped in quotes in the header:
From: "Mary Smith" <[email protected]>


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[DerekT]

Thanks Diane but If it does with some and not with others then there must be
a reason why. Understanding why may allow users to structure their contact
list to prevent it.

As I say dozens of complaints on newsgroups about this but so far no
solutions.

Outlook has always used single quotes, although it doesn't use them on
every address. The web services I test with are not affected by it but
99.9% of the addresses that have the single quotes use a name for the
display name, not the email address.

AFAIK, there is no way to prevent Outlook from doing it, it's caused by
the sender, not the recipient who replies. It should not do it with every
address though. In my case, I'd guess less than 10% end up with the
quotes - it happens the display name is wrapped in quotes in the header:
From: "Mary Smith" <[email protected]>


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi folks,

I have a problem with a customer who is using outlook 2007 and exchange
2007 to send his mails. Every mail he sends has the display name modified
by outlook to have single quotes around it.

For example : (e-mail address removed) is changed to
'(e-mail address removed)'

I have read numerous posts that say this will not effect the delivery of
the mail as it is a display name, not an e-mail address. This I agree
with. However the problem is not with the delivery, the problem comes on
the Reply-All function from a host of non microsoft e-mail clients
including Lotus Notes and various webmail clients.

When you do a reply-all to a mail with these single quotes in the display
name it is some-how being seen as a delimiter and it corrupts the reply
address. Here is and example of what reply all does:

"'(e-mail address removed) (joe.bloggs@, "'(e-mail address removed)
(mickey.mouse@

There is an arguement that everyone on the planet should be using an MS
client for their mail and this problem would go away, but I don't want to
get involved in a discussion about that. In the real world we have many
mail clients and these single quotes cause a lot of them a problem.

I have tested this in Outlook 2003 and it doesn't add these single
quotes, so it seems that is new in Outlook 2007, but I can't test that as
I dont have a copy.

So the question is, how can the addition of these single quotes be
prevented in Outlook 2007.

Many thanks,
Derek

 

[Diane Poremsky [MVP]]

I believe it's caused by a server setting so you'll need to ask email
admins.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks Diane but If it does with some and not with others then there must
be a reason why. Understanding why may allow users to structure their
contact list to prevent it.

As I say dozens of complaints on newsgroups about this but so far no
solutions.

Outlook has always used single quotes, although it doesn't use them on
every address. The web services I test with are not affected by it but
99.9% of the addresses that have the single quotes use a name for the
display name, not the email address.

AFAIK, there is no way to prevent Outlook from doing it, it's caused by
the sender, not the recipient who replies. It should not do it with every
address though. In my case, I'd guess less than 10% end up with the
quotes - it happens the display name is wrapped in quotes in the header:
From: "Mary Smith" <[email protected]>


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Hi folks,

I have a problem with a customer who is using outlook 2007 and exchange
2007 to send his mails. Every mail he sends has the display name
modified by outlook to have single quotes around it.

For example : (e-mail address removed) is changed to
'(e-mail address removed)'

I have read numerous posts that say this will not effect the delivery of
the mail as it is a display name, not an e-mail address. This I agree
with. However the problem is not with the delivery, the problem comes on
the Reply-All function from a host of non microsoft e-mail clients
including Lotus Notes and various webmail clients.

When you do a reply-all to a mail with these single quotes in the
display name it is some-how being seen as a delimiter and it corrupts
the reply address. Here is and example of what reply all does:

"'(e-mail address removed) (joe.bloggs@, "'(e-mail address removed)
(mickey.mouse@

There is an arguement that everyone on the planet should be using an MS
client for their mail and this problem would go away, but I don't want
to get involved in a discussion about that. In the real world we have
many mail clients and these single quotes cause a lot of them a problem.

I have tested this in Outlook 2003 and it doesn't add these single
quotes, so it seems that is new in Outlook 2007, but I can't test that
as I dont have a copy.

So the question is, how can the addition of these single quotes be
prevented in Outlook 2007.

Many thanks,
Derek

 

[DerekT]

Any e-mail admins on this group? Help please!

I believe it's caused by a server setting so you'll need to ask email
admins.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Thanks Diane but If it does with some and not with others then there must
be a reason why. Understanding why may allow users to structure their
contact list to prevent it.

As I say dozens of complaints on newsgroups about this but so far no
solutions.

Outlook has always used single quotes, although it doesn't use them on
every address. The web services I test with are not affected by it but
99.9% of the addresses that have the single quotes use a name for the
display name, not the email address.

AFAIK, there is no way to prevent Outlook from doing it, it's caused by
the sender, not the recipient who replies. It should not do it with
every address though. In my case, I'd guess less than 10% end up with
the quotes - it happens the display name is wrapped in quotes in the
header:
From: "Mary Smith" <[email protected]>


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi folks,

I have a problem with a customer who is using outlook 2007 and exchange
2007 to send his mails. Every mail he sends has the display name
modified by outlook to have single quotes around it.

For example : (e-mail address removed) is changed to
'(e-mail address removed)'

I have read numerous posts that say this will not effect the delivery
of the mail as it is a display name, not an e-mail address. This I
agree with. However the problem is not with the delivery, the problem
comes on the Reply-All function from a host of non microsoft e-mail
clients including Lotus Notes and various webmail clients.

When you do a reply-all to a mail with these single quotes in the
display name it is some-how being seen as a delimiter and it corrupts
the reply address. Here is and example of what reply all does:

"'(e-mail address removed) (joe.bloggs@, "'(e-mail address removed)
(mickey.mouse@

There is an arguement that everyone on the planet should be using an MS
client for their mail and this problem would go away, but I don't want
to get involved in a discussion about that. In the real world we have
many mail clients and these single quotes cause a lot of them a
problem.

I have tested this in Outlook 2003 and it doesn't add these single
quotes, so it seems that is new in Outlook 2007, but I can't test that
as I dont have a copy.

So the question is, how can the addition of these single quotes be
prevented in Outlook 2007.

Many thanks,
Derek

 

[Diane Poremsky [MVP]]

There are more in the exchange newsgroups.
http://www.microsoft.com/communitie...fault.aspx?dg=microsoft.public.exchange.admin
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Any e-mail admins on this group? Help please!

I believe it's caused by a server setting so you'll need to ask email
admins.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Thanks Diane but If it does with some and not with others then there
must be a reason why. Understanding why may allow users to structure
their contact list to prevent it.

As I say dozens of complaints on newsgroups about this but so far no
solutions.



Outlook has always used single quotes, although it doesn't use them on
every address. The web services I test with are not affected by it but
99.9% of the addresses that have the single quotes use a name for the
display name, not the email address.

AFAIK, there is no way to prevent Outlook from doing it, it's caused by
the sender, not the recipient who replies. It should not do it with
every address though. In my case, I'd guess less than 10% end up with
the quotes - it happens the display name is wrapped in quotes in the
header:
From: "Mary Smith" <[email protected]>


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi folks,

I have a problem with a customer who is using outlook 2007 and
exchange 2007 to send his mails. Every mail he sends has the display
name modified by outlook to have single quotes around it.

For example : (e-mail address removed) is changed to
'(e-mail address removed)'

I have read numerous posts that say this will not effect the delivery
of the mail as it is a display name, not an e-mail address. This I
agree with. However the problem is not with the delivery, the problem
comes on the Reply-All function from a host of non microsoft e-mail
clients including Lotus Notes and various webmail clients.

When you do a reply-all to a mail with these single quotes in the
display name it is some-how being seen as a delimiter and it corrupts
the reply address. Here is and example of what reply all does:

"'(e-mail address removed) (joe.bloggs@, "'(e-mail address removed)
(mickey.mouse@

There is an arguement that everyone on the planet should be using an
MS client for their mail and this problem would go away, but I don't
want to get involved in a discussion about that. In the real world we
have many mail clients and these single quotes cause a lot of them a
problem.

I have tested this in Outlook 2003 and it doesn't add these single
quotes, so it seems that is new in Outlook 2007, but I can't test that
as I dont have a copy.

So the question is, how can the addition of these single quotes be
prevented in Outlook 2007.

Many thanks,
Derek

 

[DerekT]

Thanks Diane, I'll try posting there.

There are more in the exchange newsgroups.
http://www.microsoft.com/communitie...fault.aspx?dg=microsoft.public.exchange.admin
--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Any e-mail admins on this group? Help please!

I believe it's caused by a server setting so you'll need to ask email
admins.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Thanks Diane but If it does with some and not with others then there
must be a reason why. Understanding why may allow users to structure
their contact list to prevent it.

As I say dozens of complaints on newsgroups about this but so far no
solutions.



Outlook has always used single quotes, although it doesn't use them on
every address. The web services I test with are not affected by it
but 99.9% of the addresses that have the single quotes use a name for
the display name, not the email address.

AFAIK, there is no way to prevent Outlook from doing it, it's caused
by the sender, not the recipient who replies. It should not do it with
every address though. In my case, I'd guess less than 10% end up with
the quotes - it happens the display name is wrapped in quotes in the
header:
From: "Mary Smith" <[email protected]>


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi folks,

I have a problem with a customer who is using outlook 2007 and
exchange 2007 to send his mails. Every mail he sends has the display
name modified by outlook to have single quotes around it.

For example : (e-mail address removed) is changed to
'(e-mail address removed)'

I have read numerous posts that say this will not effect the delivery
of the mail as it is a display name, not an e-mail address. This I
agree with. However the problem is not with the delivery, the problem
comes on the Reply-All function from a host of non microsoft e-mail
clients including Lotus Notes and various webmail clients.

When you do a reply-all to a mail with these single quotes in the
display name it is some-how being seen as a delimiter and it corrupts
the reply address. Here is and example of what reply all does:

"'(e-mail address removed) (joe.bloggs@, "'(e-mail address removed)
(mickey.mouse@

There is an arguement that everyone on the planet should be using an
MS client for their mail and this problem would go away, but I don't
want to get involved in a discussion about that. In the real world we
have many mail clients and these single quotes cause a lot of them a
problem.

I have tested this in Outlook 2003 and it doesn't add these single
quotes, so it seems that is new in Outlook 2007, but I can't test
that as I dont have a copy.

So the question is, how can the addition of these single quotes be
prevented in Outlook 2007.

Many thanks,
Derek