Outlook 2007 address book

[Gary Kaplan]

I recently installed Outlook 2007 on Vista business and connect to an
Exchange
2000 mail server. When I go into my contacts folder properties the show as
address book checkbox is greyed out. I tried to remove the address book
service, but the remove button is greyed out. I also tried to create a new
outlook profile and that didn't help either.

Any help would be greatly appreciated

Gary Kaplan

 

[Sue Mosher [MVP-Outlook]]

I would suggest trying a new profile again, making sure that it includes the Outlook Address Book service.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Gary Kaplan]

I created a new Outlook profile and that did not help any.


I would suggest trying a new profile again, making sure that it includes the
Outlook Address Book service.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Sue Mosher [MVP-Outlook]]

Does the new profile contain the Outlook Address Book?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Gary Kaplan]

Yes. Under Address Books it shows 1 Outlook Address Book of type MAPI. The
Remove option is greyed out on the tab.
Does the new profile contain the Outlook Address Book?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Sue Mosher [MVP-Outlook]]

Still in the new profile, what's the state of the address book checkbox on the contacts folders?

If you created this new profile using the automatic method, try creating another one manually, adding the Outlook Address Book manually.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Gary Kaplan]

I originally configured the account manually. I just created a new account
use the option to create automatically. The account foud my Exchange server
correctly, but the checkbox for showing contacts as address book is still
greyed out.

Still in the new profile, what's the state of the address book checkbox on
the contacts folders?

If you created this new profile using the automatic method, try creating
another one manually, adding the Outlook Address Book manually.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Sue Mosher [MVP-Outlook]]

I would start over and configure *everything* manually. New profile, new Exchange account, new Outlook Address Book.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Gary Kaplan]

When I set up the profile, the address book automatically is there. I never
had to add it. When I try to add a new address book, I get an error saying
that there already is a address book. Is there a way to NOT add the address
book, then add it later manually?


I would start over and configure *everything* manually. New profile, new
Exchange account, new Outlook Address Book.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Sue Mosher [MVP-Outlook]]

I thought I'd managed to do it once, but if I did, I can no longer reproduce it. You could try running Office Diagnostics to repair whatever is causing the problem. If that doesn't do it and if you have a retail copy of Outlook/Office, I'd suggest filing a formal support incident.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54