Outlook 2007 Address Book

[SASH]

Outlook 2007 on new laptop with Windows Vista; will not let me convert my
contacts folders into address book. I transferred files from old laptop
using transfer cable. All the addresses are in contacts in Outlook 2007,
but cannot convert to address book. I right clicked properties and went to
address book tab, but the option box for making the contacts list an address
book is grayed. Please advise.

 

[Milly Staples [MVP - Outlook]]

You cannot make an address book as that concept simply does not exist. The Address Book is a virtual view of your contacts folder displaying those contacts that have an electronic address.

You are missing the Outlook Address Book service. Control Panel->Mail Icon->Accounts. Last tab, add the OAB service there. Close and restart Outlook.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, SASH asked:

| Outlook 2007 on new laptop with Windows Vista; will not let me
| convert my contacts folders into address book. I transferred files
| from old laptop using transfer cable. All the addresses are in
| contacts in Outlook 2007, but cannot convert to address book. I
| right clicked properties and went to address book tab, but the option
| box for making the contacts list an address book is grayed. Please
| advise.

 

[SASH]

Milly, thanks. I understand the concept. Under the Address Book tab you
indicated, it shows that I have Outlook Address Book, when I click on this, I
get a dialogue box with instructions to add contacts folders by right
clicking on the contacts folder/ choosing properties/ Outlook Address book/
and then checking the box to "show the folder as an e-mail Address Book."
The problem is the check box is grayed, meaning that I cannot give that
instruction

 

[Brian Tillman]

Milly, thanks. I understand the concept. Under the Address Book tab
you indicated, it shows that I have Outlook Address Book, when I
click on this, I get a dialogue box with instructions to add contacts
folders by right clicking on the contacts folder/ choosing
properties/ Outlook Address book/ and then checking the box to "show
the folder as an e-mail Address Book." The problem is the check box
is grayed, meaning that I cannot give that instruction

That means you have to create a new mail profile, since Outlook 2007 won't
let you fix the OAB service in an existing profile.

 

[Andyh]

Brian,
i've seen this reply in several threads so I hate to keep asking the same
question. I've done all you've indicated to do.
a. created new mail profile etc but i stil don't have an address book. my
outlook address book is listed as an MAPI so not sure if that is helpful. by
creating a new mail profile and setting it as default all i accomplished was
140 plus messages (duplicates) being downloaded from the server. what next?

 

[Brian Tillman]

i've seen this reply in several threads so I hate to keep asking the
same question. I've done all you've indicated to do.
a. created new mail profile etc but i stil don't have an address
book. my outlook address book is listed as an MAPI so not sure if
that is helpful. by creating a new mail profile and setting it as
default all i accomplished was 140 plus messages (duplicates) being
downloaded from the server. what next?

Describe the EXACT steps you took to create the mail profile.

 

[haleyspa]

Hi Brian - I'm having the same issue. The steps I followed to re-create the
mail profile were straight from the MS troubleshooting site:

1. If Outlook is running, click the File menu, and then click Exit to close
Outlook.
2. Click Start, click Control Panel, click User Accounts, and then click
Mail.
3. In the Mail Setup-Outlook dialog box, click E-mail Accounts.
4. In the Account Settings dialog box, select the name of the Outlook
Address Book Service to be removed, and then click Remove.
5. Click Yes to confirm that you want to remove the Outlook Address Book
Service.
6. In the Account Settings dialog box, click New.
7. If you see the Add New Email account-Choose E-mail Service dialog box,
select the Microsoft Exchange, POP3, IMAP, or HTTP option, and then click
Next.
If you see the Add New Email account-Auto Account Setup dialog box, proceed
to the next step.
8. In the Add New Email account-Auto Account Setup dialog box, type your
name, e-mail address, and password, and then click Next.
9. When you see the congratulations screen, click Finish.
10. Start Outlook.

I followed these steps exactly, and still cannot fix the problem - please
help!

 

[Brian Tillman]

Hi Brian - I'm having the same issue. The steps I followed to
re-create the mail profile were straight from the MS troubleshooting
site: ....snip...
I followed these steps exactly, and still cannot fix the problem -
please help!

Those steps in no way create a new mail profile, but attempt to alter an
existing profile. After opening the Mail applet in Control Panel, click
Show Profiles, then click Add to begin the process of creating a new mail
profile. See if this helps:
http://www.howto-outlook.com/faq/newprofile.htm

 

[haleyspa]

Thank you for that site - it was easy to follow. I followed all the
instructions to the letter. Unfortunately, it didn't fix the problem. The
enable box is still greyed out. Do you have any other suggestions? I really
appreciate your help.

 

[Brian Tillman]

Thank you for that site - it was easy to follow. I followed all the
instructions to the letter. Unfortunately, it didn't fix the
problem. The enable box is still greyed out. Do you have any other
suggestions? I really appreciate your help.

State your exact steps so that we can validate that you followed them
correctly.