Outlook 2007 and Office H&S 2007`

F

Fed Up in Kansas

This has probably been asked and answered somewhere before but I'm not up to
weeding through years of postings trying to locate it.

The problem is this. I have Office 2007 Home and Student Edition and
Outlook 2007 (purchased separately), on my Toshiba
laptop computer. It's running Vista Home Premium with 4gigs of memory and a
bunch of other typical crap. The computer came
with Office pre-installed and I thought I had uninstalled it as it wasn't
the edition I had bought. At any rate, whenever I go to use either
program, it goes basically into an endless loop of wanting to do a
configuration which is getting old now and I'm about to trash it and
go with Open Office. In that I paid good money for these programs and
Microsoft should be able to fix their own software, I would
rather find a fix for this problem. I've been to Microsoft and looked all
over their Knowledge Base, Tech Net, and other helpful
places but haven't found a solution. I've doubled checked my system and as
far as I know there are no traces of the old Office
sitting anywhere. I've uninstalled and reinstalled so many times I feel I
may need to make the dreaded call to India to get another
registration key, God knows they know me well.

The other problem is the same except I've installed these programs on a
Windows partition on an Intel iMAC. Everything else runs
just fine and there were no applications in the partition when I installed
Office, but it does the same damn thing. I have Office for
MAC on the MAC side and it runs just fine.

Should I say to hell with the PC entirely and go 100% Apple now, or can I
fix this mess Microsoft got me into by pre-installing a
regular version of Office trying to get people to actually buy a
registration key, when in fact most do the $149 or less route.

Microsoft should do like other companies do. When an installation finds
another version of the same program and it's older, it should
ask if it should remove the older version before installing the new version.
That would eliminate a lot of headaches.

Thanks in advance for any help I can get here.

Fed Up in Kansas (no yellow brick road here, just Tornadoes)
 
D

Diane Poremsky [MVP]

the problem is unlikely to be caused by having an older version of office
installed. the local cache could be bad, especially if you get the error
when you use any of the office programs. If office diagnostics doesn't fix
it, open a support incident with microsoft - you get a free one (three
actually) within a 90 day period.

you could also try the office.setup newsgroup on this server.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
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