Outlook 2007 B2 - crash on send

[Daniel A Galant]

Ok, now that i have the beta 2 installed and at least starting up properly,
it seems that everytime I hit send on an e-mail it crashes. Upon restart I
can send/receive and the mail goes. This is annoying.

 

[Roady [MVP]]

Error message? What is logged to the Event Viewer? Using a virusscanner that
does an outgoing mail scan? If so; disable it.

 

[Daniel A Galant]

Right now I'm getting an ID:1000 faulting application outlook.exe with
faulting module unknown. I did get the same error with faulting module being
the Snagit outlook add-in. I've removed the toolbar, but can't seem to find
where in Outlook 2007 to remove the addin itself. I'm going to create a new
profile and see what happens with that as well.

The bigger issue, in my opinion, is to know that these types of things are
happening and to find out why. When this product is finally released, I would
hate for the answer to all issues to be... 1)reinstall, 2)create a new
profile.

 

[Daniel A Galant]

Well, a new profile didn't help.

 

[Roady [MVP]]

Yep, and that is the difference in being a BETA tester or just running the
Public Beta. To me it doesn't really sound like you are running this in a
controlled testing environment so in order to troubleshoot you're going to
have to reset things in order to pinpoint what is causing you this issue. So
to start with you'll have to disable all your add-ins to make sure Outlook
is causing the issue and not an add-in.

Proper testing start with a clean system and building things up from there
once you find it is stable (to a certain extend). You can then install
add-ins and test Outlook functionlity with that add-in and the add-in with
Outlook (it's a two-way thing). Once you find everything working as it
should from a clean sheet then you can start with upgrading/migrating and
such.

So in this case; we're troubleshooting, not testing.
You can disable your add-ins through Tools-> Trust Center-> Add-Ins but even
better would be to uninstall it completely.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Right now I'm getting an ID:1000 faulting application outlook.exe with
faulting module unknown. I did get the same error with faulting module being
the Snagit outlook add-in. I've removed the toolbar, but can't seem to find
where in Outlook 2007 to remove the addin itself. I'm going to create a new
profile and see what happens with that as well.

The bigger issue, in my opinion, is to know that these types of things are
happening and to find out why. When this product is finally released, I
would
hate for the answer to all issues to be... 1)reinstall, 2)create a new
profile.

 

[Daniel A Galant]

I understand what you're saying. I also disagree to a point. part of the
expanded testing environment is seeing what happens on different systems with
different configurations. I understand this is a beta, so I'm not upset about
this happening. Things like this are to be expected. By reporting such events
we hope to make the finished product that much better upon final release.
There is no way Microsoft can forsee all the ways people will try to install
the product, or all the software it might be having to work with.
--
Imagine what we could be... if we could just imagine.

Yep, and that is the difference in being a BETA tester or just running the
Public Beta. To me it doesn't really sound like you are running this in a
controlled testing environment so in order to troubleshoot you're going to
have to reset things in order to pinpoint what is causing you this issue. So
to start with you'll have to disable all your add-ins to make sure Outlook
is causing the issue and not an add-in.

Proper testing start with a clean system and building things up from there
once you find it is stable (to a certain extend). You can then install
add-ins and test Outlook functionlity with that add-in and the add-in with
Outlook (it's a two-way thing). Once you find everything working as it
should from a clean sheet then you can start with upgrading/migrating and
such.

So in this case; we're troubleshooting, not testing.
You can disable your add-ins through Tools-> Trust Center-> Add-Ins but even
better would be to uninstall it completely.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Right now I'm getting an ID:1000 faulting application outlook.exe with
faulting module unknown. I did get the same error with faulting module being
the Snagit outlook add-in. I've removed the toolbar, but can't seem to find
where in Outlook 2007 to remove the addin itself. I'm going to create a new
profile and see what happens with that as well.

The bigger issue, in my opinion, is to know that these types of things are
happening and to find out why. When this product is finally released, I
would
hate for the answer to all issues to be... 1)reinstall, 2)create a new
profile.
--
Imagine what we could be... if we could just imagine.

Error message? What is logged to the Event Viewer? Using a virusscanner
that
does an outgoing mail scan? If so; disable it.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Ok, now that i have the beta 2 installed and at least starting up
properly,
it seems that everytime I hit send on an e-mail it crashes. Upon restart I
can send/receive and the mail goes. This is annoying.

 

[Daniel A Galant]

Thanks for pointing out where to deal with add-ins. It was the Snag-it
add-in. Removed it and all was better.
--
Imagine what we could be... if we could just imagine.

Yep, and that is the difference in being a BETA tester or just running the
Public Beta. To me it doesn't really sound like you are running this in a
controlled testing environment so in order to troubleshoot you're going to
have to reset things in order to pinpoint what is causing you this issue. So
to start with you'll have to disable all your add-ins to make sure Outlook
is causing the issue and not an add-in.

Proper testing start with a clean system and building things up from there
once you find it is stable (to a certain extend). You can then install
add-ins and test Outlook functionlity with that add-in and the add-in with
Outlook (it's a two-way thing). Once you find everything working as it
should from a clean sheet then you can start with upgrading/migrating and
such.

So in this case; we're troubleshooting, not testing.
You can disable your add-ins through Tools-> Trust Center-> Add-Ins but even
better would be to uninstall it completely.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Right now I'm getting an ID:1000 faulting application outlook.exe with
faulting module unknown. I did get the same error with faulting module being
the Snagit outlook add-in. I've removed the toolbar, but can't seem to find
where in Outlook 2007 to remove the addin itself. I'm going to create a new
profile and see what happens with that as well.

The bigger issue, in my opinion, is to know that these types of things are
happening and to find out why. When this product is finally released, I
would
hate for the answer to all issues to be... 1)reinstall, 2)create a new
profile.
--
Imagine what we could be... if we could just imagine.

Error message? What is logged to the Event Viewer? Using a virusscanner
that
does an outgoing mail scan? If so; disable it.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Ok, now that i have the beta 2 installed and at least starting up
properly,
it seems that everytime I hit send on an e-mail it crashes. Upon restart I
can send/receive and the mail goes. This is annoying.

 

[Roady [MVP]]

You're welcome! Good to know you've found your culprit ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Thanks for pointing out where to deal with add-ins. It was the Snag-it
add-in. Removed it and all was better.
--
Imagine what we could be... if we could just imagine.

Yep, and that is the difference in being a BETA tester or just running the
Public Beta. To me it doesn't really sound like you are running this in a
controlled testing environment so in order to troubleshoot you're going to
have to reset things in order to pinpoint what is causing you this issue.
So
to start with you'll have to disable all your add-ins to make sure Outlook
is causing the issue and not an add-in.

Proper testing start with a clean system and building things up from there
once you find it is stable (to a certain extend). You can then install
add-ins and test Outlook functionlity with that add-in and the add-in with
Outlook (it's a two-way thing). Once you find everything working as it
should from a clean sheet then you can start with upgrading/migrating and
such.

So in this case; we're troubleshooting, not testing.
You can disable your add-ins through Tools-> Trust Center-> Add-Ins but
even
better would be to uninstall it completely.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message
Right now I'm getting an ID:1000 faulting application outlook.exe with
faulting module unknown. I did get the same error with faulting module
being
the Snagit outlook add-in. I've removed the toolbar, but can't seem to
find
where in Outlook 2007 to remove the addin itself. I'm going to create a
new
profile and see what happens with that as well.

The bigger issue, in my opinion, is to know that these types of things are
happening and to find out why. When this product is finally released, I
would
hate for the answer to all issues to be... 1)reinstall, 2)create a new
profile.
--
Imagine what we could be... if we could just imagine.

Error message? What is logged to the Event Viewer? Using a virusscanner
that
does an outgoing mail scan? If so; disable it.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Ok, now that i have the beta 2 installed and at least starting up
properly,
it seems that everytime I hit send on an e-mail it crashes. Upon restart
I
can send/receive and the mail goes. This is annoying.

 

[Milly Staples [MVP - Outlook]]

From the Office 2007 Beta site
http://www.microsoft.com/office/preview/beta/getthebeta.mspx:

About Beta Software
a.. Registration is required for participation.
b.. 2007 Microsoft Office system Beta 2 is for evaluation and planning
purposes only.
c.. Beta software does not necessarily display the same high level of
stability of shipped Microsoft products.
d.. Beta testers may experience problems with 2007 Microsoft Office system
Beta 2 products that could potentially result in loss, corruption, or
destruction of existing data.
e.. This beta testing release is not appropriate for production use.
f.. It is strongly recommended that you back up your existing data before
you install and run this software.
g.. Beta code is offered "as is," and does not include technical support.
h.. Many organizations have policies prohibiting unauthorized software
installation on company-owned computers. Make sure you check with your IT
department before downloading and installing 2007 Microsoft Office system
Beta 2 on your computer at work.
Take special note of bullets 4 & 5.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Daniel A Galant asked:

| Right now I'm getting an ID:1000 faulting application outlook.exe with
| faulting module unknown. I did get the same error with faulting
| module being the Snagit outlook add-in. I've removed the toolbar, but
| can't seem to find where in Outlook 2007 to remove the addin itself.
| I'm going to create a new profile and see what happens with that as
| well.
|
| The bigger issue, in my opinion, is to know that these types of
| things are happening and to find out why. When this product is
| finally released, I would hate for the answer to all issues to be...
| 1)reinstall, 2)create a new profile.
|
|| Error message? What is logged to the Event Viewer? Using a
|| virusscanner that does an outgoing mail scan? If so; disable it.
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
|| Coauthor, Configuring Microsoft Outlook 2003
|| http://www.howto-outlook.com/
|| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||
|| -----
|| message || Ok, now that i have the beta 2 installed and at least starting up
|| properly, it seems that everytime I hit send on an e-mail it
|| crashes. Upon restart I can send/receive and the mail goes. This is
|| annoying. --
|| Imagine what we could be... if we could just imagine.