Outlook 2007 B2 is crashing before every second e-mail message cre

[J. C.]

I can open the first mail message fine, but whenever I click on New to create
another message, the application crashes with the following error message:

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.

I don't even have to send the first message. It crashes on every second
launch of the mail message window. My OS is XP SP2.

Here is the error signature:
AppName: outlook.exe AppVer: 12.0.4017.1006 AppStamp:445b7cf7
ModName: kernel32.dll ModVer: 5.1.2600.2945 ModStamp:44ab9a84
fDebug: 0 Offset: 00012a5b

 

[mstout2001]

You know I have had this problem in the past and today was one of those day.
I got a calendar appointment Via Email. when I went to open to accept it I
got the same thing you did over and over and over. So I got a chance to just
delete the message and presto the behaviour stopped. From my experience a
program is hanging Outlook. May be the first email message you have. delete
it and see if it stops. and believe me I did the repair thing first was a
waste of time. So I would try that delete the message.

 

[Sue Mosher [MVP-Outlook]]

You might want to install the Beta 2 Technical Refresh (B2TR) patch , which is available at http://www.microsoft.com/downloads/details.aspx?FamilyID=b07a3387-01cf-4bc3-821a-0bb10e7a59fa. The patch is a free download and does not require a product key.

Note that this is a patch. You will not be able to remove the patch, nor will you be able to install Beta 2 versions of additional Office programs after installing the patch. These issues and others are covered in the notes at http://pschmid.net/blog/2006/09/14/43, which I STRONGLY RECOMMEND that you read COMPLETELY before installing B2TR, especially the part about saving all your Ofice 2007 documents.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Patrick Schmid]

Control Panel, Add/Remove Programs, Change Adobe Acrobat Pro 6/7 (not
the reader), remove the Outlook & Office plugins.
You should also update Office 2007 to B2TR. See my website for links and
B2TR issues you should be aware of.

Patrick Schmid

 

[J. C.]

This error was related to having Adobe Acrobat 6.0 installed. Once I
uninstalled the plug-ins for creating acrobat files through office
applications, I no longer had this problem. I also upgraded to B2TR, but that
was not the cause. Thank you for the informative response from Patrick
Schmidt.