D
David
purchesed Outlook 2007 with BCM and installing on Windows 7 machine. after
several attempts, i installed sql 2005 express and sp3, installed outlook
2007 but BCM will not install. the error just says:
setup failed to install business contact manager for Outlook 2007.
A log file, which is useful if you contact Customer Support Services, is
stored in the following location:
C:\Users\david\AppData\Local\Temp\MBSsetuptmp9238.log
The contents of the log file are not much help.
=== Verbose logging started: 2/9/2010 19:28:37 Build type: SHIP UNICODE
5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (08:B4) [19:28:37:223]: Resetting cached policy values
MSI (c) (08:B4) [19:28:37:223]: Machine policy value 'Debug' is 0
MSI (c) (08:B4) [19:28:37:223]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (c) (08:B4) [19:28:37:223]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (08:B4) [19:28:37:223]: Grabbed execution mutex.
MSI (c) (08:B4) [19:28:37:270]: Cloaking enabled.
MSI (c) (08:B4) [19:28:37:270]: Attempting to enable all disabled privileges
before calling Install on Server
MSI (c) (08:B4) [19:28:37:286]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (68:1C) [19:28:37:317]: Running installation inside multi-package
transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
MSI (s) (68:1C) [19:28:37:332]: Grabbed execution mutex.
MSI (s) (68:88) [19:28:37:332]: Resetting cached policy values
MSI (s) (68:88) [19:28:37:332]: Machine policy value 'Debug' is 0
MSI (s) (68:88) [19:28:37:332]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (s) (68:88) [19:28:37:332]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (68:88) [19:28:37:332]: MainEngineThread is returning 1605
MSI (s) (68:1C) [19:28:37:332]: User policy value 'DisableRollback' is 0
MSI (s) (68:1C) [19:28:37:332]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:1C) [19:28:37:332]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:1C) [19:28:37:332]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (68:1C) [19:28:37:332]: Restoring environment variables
MSI (c) (08:B4) [19:28:37:332]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (08:B4) [19:28:37:332]: MainEngineThread is returning 1605
=== Verbose logging stopped: 2/9/2010 19:28:37 ===
almost at my wits end.
several attempts, i installed sql 2005 express and sp3, installed outlook
2007 but BCM will not install. the error just says:
setup failed to install business contact manager for Outlook 2007.
A log file, which is useful if you contact Customer Support Services, is
stored in the following location:
C:\Users\david\AppData\Local\Temp\MBSsetuptmp9238.log
The contents of the log file are not much help.
=== Verbose logging started: 2/9/2010 19:28:37 Build type: SHIP UNICODE
5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (08:B4) [19:28:37:223]: Resetting cached policy values
MSI (c) (08:B4) [19:28:37:223]: Machine policy value 'Debug' is 0
MSI (c) (08:B4) [19:28:37:223]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (c) (08:B4) [19:28:37:223]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (08:B4) [19:28:37:223]: Grabbed execution mutex.
MSI (c) (08:B4) [19:28:37:270]: Cloaking enabled.
MSI (c) (08:B4) [19:28:37:270]: Attempting to enable all disabled privileges
before calling Install on Server
MSI (c) (08:B4) [19:28:37:286]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (68:1C) [19:28:37:317]: Running installation inside multi-package
transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
MSI (s) (68:1C) [19:28:37:332]: Grabbed execution mutex.
MSI (s) (68:88) [19:28:37:332]: Resetting cached policy values
MSI (s) (68:88) [19:28:37:332]: Machine policy value 'Debug' is 0
MSI (s) (68:88) [19:28:37:332]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (s) (68:88) [19:28:37:332]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (68:88) [19:28:37:332]: MainEngineThread is returning 1605
MSI (s) (68:1C) [19:28:37:332]: User policy value 'DisableRollback' is 0
MSI (s) (68:1C) [19:28:37:332]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:1C) [19:28:37:332]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:1C) [19:28:37:332]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:1C) [19:28:37:332]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (68:1C) [19:28:37:332]: Restoring environment variables
MSI (c) (08:B4) [19:28:37:332]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (08:B4) [19:28:37:332]: MainEngineThread is returning 1605
=== Verbose logging stopped: 2/9/2010 19:28:37 ===
almost at my wits end.