Outlook 2007, can receive but not send, running out of ideas

[Randy]

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

Thanks

 

[Longshot]

Seems like you tried everything. You could open the email account and go to
More Settings, click on Outgoing Server and make sure the right
Authentication boxes are checked and also your PW is correct.

 

[Randy]

Thanks Longshot. I tried that and went through all the set up with ISP.
Also I am able to receive so I assume my password is correct.

 

[Longshot]

Can you work with ISP to reset new passwords?

Thanks Longshot. I tried that and went through all the set up with ISP.
Also I am able to receive so I assume my password is correct.

 

[Randy]

Its fairly easy to change the password, but I am not sure why you are
suggesting this. I am able to receive Emails so my password must be
working???

 

[Evan Platt]

As title says I can receive but not send. Here is what I have tried but has
not worked.
- restore point back to before it stopped sending
- shut down security software
- removed security software (then after trying again reinstalled it)
- change the port from 25 on the SMTP
- set up new account in Outlook
- set up a new pst file and made it the default
- ran the repair using the install disk fro MS Office
- tried a different Email address
- used the internet site for my Email/ISP and it does send
- called my ISP and tried their ideas (some are above)

My last idea is to uninstall Outlook and reinstall but it looks like I have
to uininstall all of Office, which looks to be a lot of work (especially with
all the updates that need to be added back in). Also would have thought
running repair would have done it. Before I try that does anyone have any
other ideas?

What error message do you get when trying to send?

 

[VanguardLH]

As title says I can receive but not send.

And similarly the body of your post never provided MORE details than
what your Subject did, like:

- Version of Outlook (you did give this as Outlook 2007).
- Version of Windows.
- Type of Internet connection (dial-up, DSL, cable).
- Type of sending server (SMTP, HTTP/Deltasync, or Exchange).
- The EXACT *and* COMPLETE error message.

Regarding error or status messages:
- Do NOT omit the message.
- Do NOT describe the message.
- Do NOT summarize the message.
- Do NOT paraphrase the message.
- Do NOT truncate the message.
- Do show the ENTIRE message (but munge or star out personal info,
like your username in an e-mail address but not the domain).
And DETAIL the steps to reproduce the error or problem.

 

[Randy]

Here is the error message:
Task '(e-mail address removed) - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

 

[Randy]

Additional details are: Vista, cable, SMTP.

Error message is:
Task '(e-mail address removed) - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

To get the error all I have to do is compose a message and hit send.

Thx

 

[VanguardLH]

Error message is:
Task '(e-mail address removed) - Sending' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP)

You said that you uninstalled security software. Presumably that meant
you tested e-mail sending before reinstalling the security software. So
what security software did you uninstall? Did it include antivirus,
anti-spam, and 3rd-party firewall programs or anything else that
interrogates your e-mail traffic?

If the mail server responds to a ping, run "ping -n 100 <smtpmailhost>".
See how many packets are getting dropped, if any. While web browsers
seem capable of withstanding a loss of 8%, e-mail clients seem to start
puking at just 5% lost packets.

See if you can telnet into the mail host just to be sure that their mail
server is responsive.

telnet <smtpmailhost> <port>

For port, try both 25 and 587.

You could also reboot Windows into its Safe Mode (with networking) which
eliminates many programs from loading. Then retest sending e-mails.

 

[Randy]

Thanks for the response.

I am using Bitdefender with antivirus, antispam and firewall. I fully
uninstalled it and tried the Email, same problem.

whan I run the telnet <smtpmailhost> <port>, what do I use for
"smtpmailhost" ?

Thanks for the suggestions

 

[Randy]

When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command,
operable program or batch file" Does this makes sense??? seems like its not
set up on my PC

 

[Brian Tillman [MVP-Outlook]]

When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command,
operable program or batch file" Does this makes sense??? seems like its
not
set up on my PC

Telnet is not installed by default on either Windows Vista or Windows 7. You
must add it in Add/Remove Programs.

The error you presented is a server-side problem. Outlook is waiting a
response from the server and is not getting it. Your mail service provider
must address that.

 

[VanguardLH]

Thanks for the response.

I am using Bitdefender with antivirus, antispam and firewall. I fully
uninstalled it and tried the Email, same problem.

whan I run the telnet <smtpmailhost> <port>, what do I use for
"smtpmailhost" ?

The same hostname you configured in Outlook to use as the SMTP mail
host.

 

[VanguardLH]

When I run "telnet" as you defined (I figured out what smtp address to use)
I get " 'telnet' is not recognized as an internal or external command,
operable program or batch file" Does this makes sense??? seems like its not
set up on my PC

Guess that depends on which version of Windows that you have but never
identified. Personally I haven't ever used a version of Windows since
3.11 that didn't have telnet.exe available (but then I don't waste my
time with crippled "home" editions so I cannot speak to those versions).
For Windows XP Pro (and maybe most if not all versions and editions), it
is found under C:\Windows\system32. You shouldn't need to specify the
path to the file since this path should already be included in your
system PATH environment variable.

 

[VanguardLH]

Guess that depends on which version of Windows that you have but
never identified. Personally I haven't ever used a version of
Windows since 3.11 that didn't have telnet.exe available (but then I
don't waste my time with crippled "home" editions so I cannot speak
to those versions). For Windows XP Pro (and maybe most if not all
versions and editions), it is found under C:\Windows\system32. You
shouldn't need to specify the path to the file since this path should
already be included in your system PATH environment variable.

According to Brian, telnet.exe is not installed by default in Windows
Vista (I see you did mention the Windows version in a reply - but still
not mention which EDITION of it you have). Although it isn't installed
by default, it's been a long time since I did a default install, too,
and instead always do a custom install to select and deselect what I
want installed or not. Presumably telnet is available with Windows
Vista and you'll have to install it (if you want to perform the test to
see if you can get a connect to the mail server without using the e-mail
client). I never bothered with Vista but Google still works and found:

http://www.tech-recipes.com/rx/1793/vista_install_telnet_client/

Did you ever do the ping test?
Did you ever try switching to port 587?
Did you ever try rebooting into Windows' Safe Mode?

Your reply focused on only 1 suggestion (of using telnet to check if you
could establish a connection). Still waiting to hear on the results of
those other tests.

 

[Randy]

I'm really confused now.
I did get the telnet running and it does connect to the smtp. I have
switched to port 587 with no luck. I ran it in safe mode (with network) and
it still would not send.

Now the really interesting data point is I installed the Windows Mail. It
recieves but does not send just like outlook. So given i can connect to the
mail server using telnet and Windows Mail does the same thing, the only
things I can think it would be are the security software (but I uninstalled
it and tested it uninstalled, still did not work), router or modem. Does
this make sense??? How do i test for these. As I stated I did uninstall
bitdefender, but is it possible it left something behind? I tried connecting
to my modem directly bypassing the router and it would not give me a good
connection using a wired connection. This has me really confused? Ideas?

Thanks fro the suggestions so far. I greatly appreciate the help

 

[VanguardLH]

I did get the telnet running and it does connect to the smtp. I have
switched to port 587 with no luck. I ran it in safe mode (with
network) and it still would not send.

And yet you have to divulge just "would not send" means. If there was
an error message or an NDR (non-delivery report) e-mail that you
received then share it with us.

Now the really interesting data point is I installed the Windows Mail.
It recieves but does not send just like outlook.

Which probably has to do with the error message that you didn't tell us
about.

So given i can connect to the mail server using telnet and Windows
Mail does the same thing, the only things I can think it would be are
the security software (but I uninstalled it and tested it
uninstalled, still did not work), router or modem. Does this make
sense???

Just WHO is your e-mail provider? You mention contacting your ISP but
that doesn't mandate that they are your e-mail provider. Since you
never identified WHO is your actual e-mail provider, no one here knows
what hostname you specified for their SMTP mail server.

Since you can their webmail client to use your login credentials to use
the webmail interface to your account to send, it is not that you are
not allowed to send from your account (i.e., it is not a receive-only
account). However, you never mentioned if you are on your ISP's network
when you attempt to send. That is, are you on- or off-domain when you
try using a local e-mail client to connect to their outbound e-mail
server?

Did you configure Outlook to authenticate to their SMTP mail server?

And when might you get around to doing the ping test to check for how
many, if any, packets are getting dropped?