Outlook 2007 Can't Close

[Norman Zhang]

My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

 

[Diane Poremsky {MVP}]

what happens when they try?

 

[Norman Zhang]

My Domain Users cannot close Outlook 2007 with their domain profile.
But they can open/close other Office 2007 application. Anyone know a
fix to this?

what happens when they try?

Domain Users just can't close the application. They click on x box on
top right corner, click File\Exit... nothing happens...

Only way to close the application, is CTRL+ALT+DEL then kill the process.

Any ideas?

Norman

 

[Diane Poremsky {MVP}]

Are you using policies? I don't know if there is one to prevent accidental
closing (which would be the reason for the policy).

 

[VanguardLH]

My Domain Users cannot close Outlook 2007 with their domain profile. But
they can open/close other Office 2007 application. Anyone know a fix to
this?

Norman

After killing off *all* instances of outlook.exe in the Processes tab of
Task Manager (hint: they should see if more than one instance is
running), have them startup Outlook in its safe mode ("outlook.exe
/safe") and then exit. If it exits okay, they have an add-on that won't
shutdown. Add-ons are loaded when Outlook loads so they can interfere
with Outlook starting up. Add-ons are requested to unload when Outlook
wants to exit so they can interfere with Outlook shutting down.

 

[Norman Zhang]

Are you using policies? I don't know if there is one to prevent
accidental closing (which would be the reason for the policy).

I don't have any policies configured. The problem went away when I
change Domain User to Power User/Administrator on the local desktop. I
think it's some registry bug with Outlook 2007. I will test if reverting
user back to Domain User will leave the registry setting intact and
resolve this issue.

Norman

 

[crensch]

After killing off *all* instances of outlook.exe in the Processes tab of
Task Manager (hint: they should see if more than one instance is
running), have them startup Outlook in its safe mode ("outlook.exe
/safe") and then exit. If it exits okay, they have an add-on that won't
shutdown. Add-ons are loaded when Outlook loads so they can interfere
with Outlook starting up. Add-ons are requested to unload when Outlook
wants to exit so they can interfere with Outlook shutting down.

fake addon is a addons/colleagueimport.dll

 

[SudnDeath]

Here's the fix, found it on another forum of Norman's.

Remove Windows Update KB946983
1. Go to Control Panel -> Programs (Add/Remove)
2. Click on the "Show Updates" check box at the top
3. Browse to the updates under Office 2007
4. Select KB946983 & click remove

Once removed it instantly worked for me on all my machines.