Outlook 2007 crash on receiving new mail

[Francis]

am runing outlook 2007 on wndows 2003 server. everytime i receive a new mail
message i receve an error saying outlook has encountered a problem and needs
to close. i have to restart it for every new mail. Know this is a beta
version but wondering if some one has encountered such a problm

 

[Patrick Schmid]

You prob. have Adobe Acrobat Pro installed. Go into Control Panel,
Add/Remove Programs and change Adobe Acrobat Pro. Remove the Outlook &
Office plugins.

Patrick Schmid

 

[Francis]

have romoved acrobat reader completely and still the problem persitsts. I
have othe Adobe programs running like photoshop, Illustrator and pagemaker.
Could this be a cause or is there something else?

 

[Patrick Schmid]

The reader is not the problem. The problem is Adobe Acrobat Professional
6/7 (the program with which you generate PDFs). There was one more Adobe
program that caused the same issue, but I forgot which one. Best thing
to do is disable all add-ins except the VBA one in Tools, Trust-Center,
Add-Ins.

Patrick Schmid

 

[Francis]

has all the Add ins disabled but still the problem remains. could this be an
issue of runing the office on2003 server platform?

 

[Patrick Schmid]

Not that I know of. When does it crash exactly?

Patrick Schmid

 

[Patrick Schmid]

Actually, does it work in safe mode? (Start, run, "outlook.exe /safe")

Patrick Schmid

 

[Nick Jones]

This thread hasn't had any updates, but I am having the same problem... To
answer your last two questions, outlook will crash as soon as the client is
notified by the server that there is a new message. And yes, my outlook
client receives the messages just fine when running in safe mode.

Any thoughts or ideas?

(i have completely uninstalled Acrobat CS, to no avail.) (i also have CS
running on another computer, with the same config, and that computer receives
the messages without problem)

 

[Patrick Schmid]

In safe mode, disable all add-ins (Tools, Trust-Center, Add-ins). Then
open it normally and verify it works. After that, reactive one add-in at
a time to see which one is the reason for your crash.

Patrick Schmid

 

[Nick Jones]

I don't seem to be able to "do anything" with the add-ins. I can Apply macro
security settings at the bottom, and then restart outlook and disable for the
session, which I have done. I have disabled all of the add-ins, and still
see the problem.

I have also gone into the registry to see which add-ins are there, and all
are office 12 components.

Thanks in advance for any help/suggestions.

 

[Patrick Schmid]

There is a Go button next to a combobox on the bottom of that dialog.
Selecting an add-in category in the combobox and then pressing Go, gets
you where you can do stuff.

Patrick Schmid

 

[Nick Jones]

Even with all of the add-ins disabled, I am crashing each time a new message
hits the client, unless in safe mode. Any other ideas?

 

[Patrick Schmid]

Any integrated AV scanner?

Patrick Schmid

 

[Nick Jones]

No scanners of any kind attached. Hardware is a new Dell 820 w/ 2GB RAM with
Windows XP SP2

 

[Patrick Schmid]

AV = anti=virus scanner.

Patrick Schmid

 

[Nick Jones]

My machine has McAfee Enterprise AntiVirus installed, however, the 3 or 4
services that are related to the software have been disabled since before I
installed any of the software.