Outlook 2007 crash & restart, Vista proposes fix already installed

[Ron Miller]

I've been having an issue with Outlook 2007 with BCM where Outlook will crash
in the middle of an action (they vary; I could be sending or receiving mail,
preparing a draft, etc.) and restart. Vista will then say that a fix for the
crash is available and offers me a link to the fix. I download it and attempt
to install the fix, only to be told that it's already installed. If the
recommended fix is already installed and the crashes continue, how do I
diagnose the real source of the problem. The crashes happen randomly and at
various intervals but they've happened often enough to be of concern. The
recommended fix, BTW, is KB952142. Thanks!

 

[DL]

Have you used Office Diagnostics?
Search for scanpst.exe and run it against your data file (with outlook
closed)

 

[Roady [MVP]]

What is being logged to the Event Viewer regarding this?
Which other addins besides BCM do you have installed?
Does disabling them solves your issue?
See http://www.msoutlook.info/question/88

 

[Ron Miller]

The Event Viewer shows 18 crashes attributable to olmapi32.dll and one to
ntdll.dll. In addition to BCM, I am running Xobni, Outlook Duplicate Items
Remover, Outlook Connector, and I think that's it. I just ran scanpst.exe and
we'll see how that works.

 

[Ron Miller]

Well, the scan and repair feature didn't fix the problem. I'm going to
disable addins and see if that corrects the problem. In the meantime, does
the attribution of olmapi32.dll to these crashes tell you anything more
specific about their cause? Thanks!

 

[Ron Miller]

Well, the scan and repair didn't work; the crashes continue. I'm going to
disable addins one at a time and see what happens. In the meantime, does the
attribution of olmapi32.dll to these crashes tell you anything more specific
about their cause? Thanks!

 

[Ron Miller]

Well, the scan and repair didn't work; the crashes continue. I'm going to
disable addins one at a time and see what happens. In the meantime, does the
attribution of olmapi32.dll to these crashes tell you anything more specific
about their cause? Thanks!

 

[Roady [MVP]]

Not really without knowing the error in full.
I still suspect that the issue is caused by an addin though.

 

[Karel Wullaert]

I found this article:

http://support.microsoft.com/kb/2000071

I only tried this switch: "/cleanprofile" and for me it worked. Don't know yet what I'll have to miss but now my outlook seems stable.

Karel

I've been having an issue with Outlook 2007 with BCM where Outlook will crash
in the middle of an action (they vary; I could be sending or receiving mail,
preparing a draft, etc.) and restart. Vista will then say that a fix for the
crash is available and offers me a link to the fix. I download it and attempt
to install the fix, only to be told that it's already installed. If the
recommended fix is already installed and the crashes continue, how do I
diagnose the real source of the problem. The crashes happen randomly and at
various intervals but they've happened often enough to be of concern. The
recommended fix, BTW, is KB952142. Thanks!

On Monday, February 02, 2009 4:14 AM DL wrote:
Have you used Office Diagnostics?
Search for scanpst.exe and run it against your data file (with outlook
closed)

On Monday, February 02, 2009 4:23 AM Roady [MVP] wrote:
What is being logged to the Event Viewer regarding this?
Which other addins besides BCM do you have installed?
Does disabling them solves your issue?
See http://www.msoutlook.info/question/88

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

On Monday, February 09, 2009 6:22 AM Roady [MVP] wrote:
Not really without knowing the error in full.
I still suspect that the issue is caused by an addin though.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

 

[Peter Foldes]

A deadhead from vistahead posting to a few years old thread

--
Peter

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