Outlook 2007 Crashes at Preview Pane or Opening E-mail

[Chris Smith]

I had difficulty with the Corrupted Office 2007 Installation Files issue, but
I was able to resolve. I had to manually remove Office 2007 Enterprise, then
reinstall, then run the Office 2007 SP2 update. Everything went well (Word,
Excel, Access, all the software runs well)

Except Outlook now crashes when I open an e-mail or it opens in the preview
panel. Outlook loads in Safe Mode, but even in Safe Mode it crashes when an
e-mail is opened.

I then saw KB 925761 and I am running Acrobat Pro 8.0; so I tried to unstall
that and I think I did it successfully. But Outlook still crashes at the
Preview Pane Load.

I then thought it might have to Windows Indexer Service, so I disabled the
Index of Outlook, but Outlook still crashes at the Preview Pane Load.

Do you have any advice or how do I trouble shoot the start up so I can send
a log file?

I am a small business owner and without Outlook, I'm struggling, webmail
just doesn't work well for me.

I appreciate any assistance or advice you have.

- Chris Smith, CPA
Phoenix, Arizona

 

[Roady [MVP]]

Tried it with a new mail profile already?
See http://www.howto-outlook.com/faq/newprofile.htm

Test it first with some test emails before reattaching your current data
file.