Outlook 2007 crashes constantly - please HELP

S

Snig

Hi All

This is now taking away with all my patience. I cannot just run
Outlook 2007 in my laptop.
The situation is:
1. Had Office Professional 2003 installed earlier. Uninstalled that
properly.
2. Installed Office Enterprise 2007. Installation completed without
error.
3. Execute Outlook. First time it runs perfectly. No Issues.
4. Restart the machine.
5. OUTLOOK ALWAYS CRASHES saying "Microsoft Office Outlook has
encountered a problem and needs to close." - this is a never-ending
loop.

Have tried:
1. Uninstalled full Office and re-installed again.
2. Uninstalled only Outlook and re-installed again.
3. Tried repairing Office and Outlook.
4. After some googling, found some messages that Add-Ins may result
this error - hence un-installed a number of my important softwares
like Adobe Reader and Writers.
5. Uninstalled Microsoft Project and Visio as well.
6. Uninstalled full Office and re-installed again in separate folder/
drive.
ALL IN VAIN.

Some other Info:
By roaming here-and-there, I found another strange error in Control
Panel -> Mail snap-in.
When I try to create a new Data File or new Mail Profile it throws as
error:
"An exception occurred while trying to run "C:\Windows
\system32\shell32.dll, Control_RunDLL "C:\Program Files\Microsoft
Office\Office12\MLCFG32.DLL", @0"

I've been trying to resolve this since last week... just dont know now
what to do... no relevant and useful information found in Google as
well...

Please Help...

Snig.
 
P

Patrick Schmid [MVP]

Open Outlook via Start, Run, "outlook /safe". If it opens, go into
Tools, Trust Center, Add-Ins, and disable all add-ins.
Then try opening it normally.
What operating system is running on your laptop?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed
 
S

Snig

Have tried running Outlook in Safe Mode as well... doesn't work...
I have Windows XP Prof SP2 in my laptop.

BTW, I had Norton Internet Security, I tried running/reinstalling
Outlook by uninstalling Norton as well... doesn't work...
 
B

bobluis

Outlook 2007, the latest version of Microsoft Office Outlook, i
generally considered as the reliable and safer version as compared t
its former counterparts. But, Outlook users still observe frustratin
experiences with Outlook 2007. Outlook 2007 might crash randomly whil
you are performing general tasks like sending or receiving emails
starting or existing Outlook and others. One of the typical causes fo
Outlook to behave in this manner is PST file corruption, which leave
you with no other option than to restore from backup or use PST Recover
tool (if backup is invalid or absent)

There can be a wide variety of reasons causing Outlook 2007 to crash
Some of them are listed below



Outdated Outlook installatio


Add-ins or extensions issue


Problematic Outlook profil


Corrupted Outlook installatio


Damaged Outlook data file (PST


Damaged Windows profil


System specific problem

Solutio

To fix Outlook 2007 crashing issues, you should consider these methods



You need to ensure if the crash occurs when you perform
particular task, for example while opening a particular email message o
meeting on calendar. If this is the case, you can perform steps lik
deleting the specific item or doing a similar task as per the cause


You can try updating Outlook installation with the lates
cumulative updates availabl


Microsoft Outlook provides different command-line switches tha
allow you to start Outlook after cleaning few application settings
Based on the specific problem in existence, you can use these switche
to troubleshoot. For example, if crash occurs when reminders are fired
you can use /cleanreminders switch to clean and regenerate them
Whereas, if issue is related to invalid profile keys, you can us
/cleanprofile switch


Outlook installation might be damaged. So, you can tr
reinstalling Microsoft Outlook 2007


Starting Outlook using /safe mode allows you to start it withou
loading many of the customizations, Exchange Client Extensions, readin
pane, customized toolbars, and COM add-ins, Form regions, macros etc
So, you can use it to start Outlook. If you find that Outloo
doesn’t crash when you start it in /safe mode, you need to chec
the list of disabled items to see if any of them relate to the type o
kind of crash you suffer. If this is the case, you can disable, remov
or rename the item, as per the case


To check if the issue is Outlook profile specific, you can creat
a test profile containing no email accounts. Since it doesn’t hav
any email account, it will not send and receive any email messages. Yo
can try adding the existing PST file to see if PST is not damaged. I
will create a PIM profile. If it doesn’t crashes, you shoul
continue working with this new profile


You can try to test the new Outlook profile with your emai
accounts as all the times, Outlook profile might not be the issue


If Outlook crashes after adding PST, the file might be damaged
Thus, you need to repair it using Inbox Repair Tool or alternatively b
using commercial PST Repair tools


If Outlook crashes after trying a new profile, you should tr
creating and using a new Windows profile. If problem gets solved, yo
should keep continuing work with this new profile and delete the earlie
one


If testing through new Windows profile doesn’t help, th
issue could be machine-related. It could occur due to problems lik
faulty RAM, damaged files, wrong data in HKEY_Local_Machine hive
incompatible software or faulty Windows. So to check this behavior, yo
can perform steps like using Outlook on a different system, checkin
Office installation, performing Windows clean boot, replacing th
corrupted RAM and other similar steps

About PST Recovery Tool

PST file recovery tools are the commercial applications that ar
specifically designed to scan a damaged PST file. Built with indigenou
technology to repair the file, these PST Recovery software encompas
graphically rich user interface, advanced file repair options, read-onl
design and more. You can make use of these PST Recovery products in an
case when you observe your PST file as damaged.

Stellar Phoenix Outlook PST Repair is the finest 'PST Recovery'
(http://www.pst-recovery-software.com) application with support to
Outlook 2007, 2003, 2002 and 2000. It restores all PST file objects
(like emails, notes, journals, tasks, appointments etc.) and provides
advanced PST Recovery functionalities. It is compatible with Windows
Vista, XP, 2003, 2000 and NT. It also provides PST Password Recovery and
Split PST features.

Thnaks
Bob Luis
 
B

bobluis

hello dear,

This is not spam and it is my personal experience as i have faced th
problem of Outlook crash. I have recovered all my items with thi
stellar phoenix pst repair software.


I am not a spammer an i have posted the reason and solution for th
crashing problem in outlook 2007.

Bob Lui
 

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