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Message: [QUOTE="Diane Poremsky [MVP], post: 4707426"] safe mode doesn't load addins and other support files and it won't save files, so its not going to remember anything. Have you tried office diagnostics? You can start it from any program in the office suite. Since mssphtb is ms search, its likely damaged and office diagnostics or a repair (from add/remove programs) should fix it. -- Diane Poremsky [MVP - Outlook] Outlook & Exchange Solutions Center: [URL]http://www.slipstick.com/[/URL] Outlook Tips by email: mailto:dailytips-subscribe-request@lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM Poll: What version of Outlook do you use? [URL]http://forums.slipstick.com/showthread.php?t=27072[/URL] [/QUOTE]