Outlook 2007 Crashes on start with Personal Folders (PST)

R

rdessy

Hey there. I just upgraded to Outlook 2007 from 2003. I have several PST
files for archiving, etc. If I try to launch OL2007 with a PST in my Data
Files, OL crashes. I have disabled all add-ins, and removed all PST files.
Then OL launches ok. If I add back just one PST (even a newly created one in
OL2007 with nothing added to it) OL crashes at launch as before. Any ideas? I
really need to be able to use my PST files.
 
R

Russ Valentine [MVP-Outlook]

How are you "adding" these PST files to your profile? What error messages do
you get?
If you attempted an in place upgrade, you should create a new profile from
scratch.
 
A

Alan Guggenheim

I have the same exact problem.
Either "adding" by trying to archive or just File/Open/Outlook Data File

No error message, just immediate crash.
Event viewer has just a "warning"!
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session was
terminated unexpectedly.

I did create a new profile. Same thing

Russ Valentine said:
How are you "adding" these PST files to your profile? What error messages do
you get?
If you attempted an in place upgrade, you should create a new profile from
scratch.
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Hey there. I just upgraded to Outlook 2007 from 2003. I have several PST
files for archiving, etc. If I try to launch OL2007 with a PST in my Data
Files, OL crashes. I have disabled all add-ins, and removed all PST files.
Then OL launches ok. If I add back just one PST (even a newly created one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.
 
R

Russ Valentine [MVP-Outlook]

Still need the information I asked for. How did you create and transport
this PST file? How are you adding it to the profile? Have you checked it for
errors?
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I
can glean is from the Send Error Information dialog, and this is all I can
copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
---------------------------
None of the new event logs contains any details of the crash.
Thank you,
Bob


Russ Valentine said:
How are you "adding" these PST files to your profile? What error messages
do
you get?
If you attempted an in place upgrade, you should create a new profile
from
scratch.
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Hey there. I just upgraded to Outlook 2007 from 2003. I have several
PST
files for archiving, etc. If I try to launch OL2007 with a PST in my
Data
Files, OL crashes. I have disabled all add-ins, and removed all PST
files.
Then OL launches ok. If I add back just one PST (even a newly created
one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.
 
B

Brian Tillman

rdessy said:
Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I can glean is from the Send Error Information dialog,
and this is all I can copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796

Are you using a PGP proxy between Outlook and your mail server or PGP
Desktop?
http://forums.pgpsupport.com/viewtopic.php?t=6106
http://techrepublic.com.com/5208-11183-0.html?forumID=5&threadID=194694
 
R

Russ Valentine [MVP-Outlook]

In that case, there is more to your story than you have posted. Such issues
do not exist with a clean install of Oulook 2007 with no add-ins.
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Hi Russ... even a new PST, e.g., File > New > Outlook Data File, causes
the
crash.
Thanks,
Bob

Russ Valentine said:
Still need the information I asked for. How did you create and transport
this PST file? How are you adding it to the profile? Have you checked it
for
errors?
--
Russ Valentine
[MVP-Outlook]
rdessy said:
Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I
can glean is from the Send Error Information dialog, and this is all I
can
copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
---------------------------
None of the new event logs contains any details of the crash.
Thank you,
Bob


:

How are you "adding" these PST files to your profile? What error
messages
do
you get?
If you attempted an in place upgrade, you should create a new profile
from
scratch.
--
Russ Valentine
[MVP-Outlook]
Hey there. I just upgraded to Outlook 2007 from 2003. I have several
PST
files for archiving, etc. If I try to launch OL2007 with a PST in my
Data
Files, OL crashes. I have disabled all add-ins, and removed all PST
files.
Then OL launches ok. If I add back just one PST (even a newly
created
one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.
 
B

Brian Tillman

rdessy said:
Hey Brian... I meant to reply yesterday, but I forgot. Thanks for
those PGP links. They led to the solution. I disabled the PGPServ
service, and sure enough, I can use my Personal Folders without
crashing. Thank you for your help.

You're welcome.
 

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