Outlook 2007 Crashes when trying to send a Word 2007 doc in Word

[Brian Young, Sr. Server Analyst]

I have just installed Beta 2 of 2007 and was working on my weekly report
which I send to my manager. I added the "send" dialog button to the "quick
access bar" so I would have an easy way to send my document as an email
attachment. Outlook 2007 is always open in the background on my desktop.
When I click the drop down menu from the send buttion and choose "email" as
an attachment, Outlook crashes and I get a mapi error of course because
Outlook is no longer available. This error occurs no mater if I use the
button I added or if I choose the option from the "File" menu button with the
office icon on it. If Outlook 2007 is NOT running, I can then choose the
send option and the mail form in Outlook 2007 comes up as expected.. Only
when Outlook 2007 is open before I try does it crash. Thought I'd share But
I am not sure if it is just me.

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[Roady [MVP]]

-----only use the suggestion feature for suggestions-----

What is logged to the Event Viewer? Do you have any add-ins installed for
Outlook? Disable them and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
"Brian Young, Sr. Server Analyst" <Brian Young, Sr. Server
(e-mail address removed)> wrote in message
I have just installed Beta 2 of 2007 and was working on my weekly report
which I send to my manager. I added the "send" dialog button to the "quick
access bar" so I would have an easy way to send my document as an email
attachment. Outlook 2007 is always open in the background on my desktop.
When I click the drop down menu from the send buttion and choose "email" as
an attachment, Outlook crashes and I get a mapi error of course because
Outlook is no longer available. This error occurs no mater if I use the
button I added or if I choose the option from the "File" menu button with
the
office icon on it. If Outlook 2007 is NOT running, I can then choose the
send option and the mail form in Outlook 2007 comes up as expected.. Only
when Outlook 2007 is open before I try does it crash. Thought I'd share But
I am not sure if it is just me.

 

[Brian Young, Sr. Server Analyst]

the error in the application log... event ID 1000:

Faulting application outlook.exe, version 12.0.4017.1006, stamp 445b7cf7,
faulting module colleagueimport.dll, version 12.0.4017.1005, stamp 44582714,
debug? 0, fault address 0x0000ad8e.

all my plugins are disabled and the same happens...

Brian

 

[Patrick Schmid]

Hi Brian,

Do you get to ask to send a crash report? And if yes, do you send it?

Patrick Schmid
--------------
http://pschmid.net

"Brian Young, Sr. Server Analyst" <Brian Young, Sr. Server
(e-mail address removed)> wrote in message

the error in the application log... event ID 1000:

Faulting application outlook.exe, version 12.0.4017.1006, stamp 445b7cf7,
faulting module colleagueimport.dll, version 12.0.4017.1005, stamp 44582714,
debug? 0, fault address 0x0000ad8e.

all my plugins are disabled and the same happens...

Brian

-----only use the suggestion feature for suggestions-----

What is logged to the Event Viewer? Do you have any add-ins installed for
Outlook? Disable them and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"Brian Young, Sr. Server Analyst" <Brian Young, Sr. Server
(e-mail address removed)> wrote in message
I have just installed Beta 2 of 2007 and was working on my weekly report
which I send to my manager. I added the "send" dialog button to the "quick
access bar" so I would have an easy way to send my document as an email
attachment. Outlook 2007 is always open in the background on my desktop.
When I click the drop down menu from the send buttion and choose "email" as
an attachment, Outlook crashes and I get a mapi error of course because
Outlook is no longer available. This error occurs no mater if I use the
button I added or if I choose the option from the "File" menu button with
the
office icon on it. If Outlook 2007 is NOT running, I can then choose the
send option and the mail form in Outlook 2007 comes up as expected.. Only
when Outlook 2007 is open before I try does it crash. Thought I'd share But
I am not sure if it is just me.

 

[Mark D. VandenBerg]

I'm no expert, but I'd wager this is related to the Adobe Acrobat Pro plug-in
that doesn't seem to be compatible with Office 2007 b2 (at least until the
companies settle their differences...). Try disabling the add-ins from any
Office app or remove them with Add/Remove Programs.

 

[Brian Young, Sr. Server Analyst]

No report send option popped up during the crash. I only got the event log
error. Like i said before, I dont have any plugins. Adobe pro is not loaded
on this machine (reader is) but I dont think thats it.

The odd thing is, now when I try, Outlook does not crash, but I still get an
"Unspecified Error" message box in Word because MAPI failed.

Also, Outlook does not close for me at all now. When I exit, the window
will close but the icons still appear in the system tray and never go away.
I have to end task on Outlook before the application will exit. Even let it
sit overnight once just to be sure.

Hi Brian,

Do you get to ask to send a crash report? And if yes, do you send it?

Patrick Schmid
--------------
http://pschmid.net

"Brian Young, Sr. Server Analyst" <Brian Young, Sr. Server
(e-mail address removed)> wrote in message

the error in the application log... event ID 1000:

Faulting application outlook.exe, version 12.0.4017.1006, stamp 445b7cf7,
faulting module colleagueimport.dll, version 12.0.4017.1005, stamp 44582714,
debug? 0, fault address 0x0000ad8e.

all my plugins are disabled and the same happens...

Brian

-----only use the suggestion feature for suggestions-----

What is logged to the Event Viewer? Do you have any add-ins installed for
Outlook? Disable them and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"Brian Young, Sr. Server Analyst" <Brian Young, Sr. Server
(e-mail address removed)> wrote in message
I have just installed Beta 2 of 2007 and was working on my weekly report
which I send to my manager. I added the "send" dialog button to the "quick
access bar" so I would have an easy way to send my document as an email
attachment. Outlook 2007 is always open in the background on my desktop.
When I click the drop down menu from the send buttion and choose "email" as
an attachment, Outlook crashes and I get a mapi error of course because
Outlook is no longer available. This error occurs no mater if I use the
button I added or if I choose the option from the "File" menu button with
the
office icon on it. If Outlook 2007 is NOT running, I can then choose the
send option and the mail form in Outlook 2007 comes up as expected.. Only
when Outlook 2007 is open before I try does it crash. Thought I'd share But
I am not sure if it is just me.