Outlook 2007 crashes

[Richie]

Hi
I am running Vista home premium 32- bit service pk 2

Every time i log on to outlook I get an greyed out "outlook has stopped
working" message with the ditails listed below.

I have rebooted and also run window Diagnostic tool and nothing shows up.

I am not very tech minded and would appreciate any help.

thanks
Richie


Problem Event Name: BEX
Application Name: OUTLOOK.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f47e
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4016
Fault Module Timestamp: 49cc5361
Exception Offset: 00007c45
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[Kathleen Orland]

Have you tried opening Outlook using the /resetnavpane switch?

Start > Start Search > outlook.exe /resetnavpane

Note there is a space between outlook.exe and /resetnavpane.

 

[Richie]

Kathleen...
Thank you very very very much indeed, I tried what you suggested and it
worked first time..... I have no idea what i did...but it worked....yippeeeee

Thanks so much and no doubt i will be back the next time my tiny brain can't
cope with tech problems.

Cheers
Richie

 

[Kathleen Orland]

You're welcome.

Kathleen...
Thank you very very very much indeed, I tried what you suggested and it
worked first time..... I have no idea what i did...but it worked....yippeeeee

Thanks so much and no doubt i will be back the next time my tiny brain can't
cope with tech problems.

Cheers
Richie

 

[lrawstep]

Thank you so much Kathleen for this information!

I have had this problem at work for about a week now and NO ONE with the
helpdesk knew what to do. I had to research the problem for myself and found
the suggestion that you gave to Richie. Now I don't have to use OWA
throughout the work day.

 

[Kathleen Orland]

You're very welcome

Thank you so much Kathleen for this information!

I have had this problem at work for about a week now and NO ONE with the
helpdesk knew what to do. I had to research the problem for myself and found
the suggestion that you gave to Richie. Now I don't have to use OWA
throughout the work day.