D
DennisT
Today my copy of Outlook started crashing.
Outlook 2007 SP1 w/all current updates (part of a full Office 2007 pro
install)
XP Pro SP3 w/all current updates
POP environment (email is sent/received from a linux box)
Been using this setup for a year or so w/o a problem.
Problem:
Today I went in to do some maintenance in my sent items folder (I do this
appox every month). Any email I select that has an attachment causes Outlook
to crash. This problem only occurs with sent emails. Received emails are
fine.
Things I did to try and fix:
Ran Office diagnostics - It found a minor setup problem (I couldn't
determine what it was) that it fixed automatically. No other errors were
found.
Ran Scanpst.exe. It found a few minor inconsistencies which it repaired.
Created a new pst. Made it my default and moved all my email from the old
pst over (didn't move sent items).
Created a rule that placed a copy of each new sent item in another folder.
These will cause a crash also if they have an attachment as I select them.
The crash occurs when I select a email with an attachment. This happens
with a reading pane or not.
Tried changing the email format from rtf to html.
Moving a received email into the sent items folder. When selected it does
not crash.
Essentially it appears Outlook is corrupting the sent items email when it is
stored. Does anyone have any suggestions? Should I uninstall and
reinstall Office?
Outlook 2007 SP1 w/all current updates (part of a full Office 2007 pro
install)
XP Pro SP3 w/all current updates
POP environment (email is sent/received from a linux box)
Been using this setup for a year or so w/o a problem.
Problem:
Today I went in to do some maintenance in my sent items folder (I do this
appox every month). Any email I select that has an attachment causes Outlook
to crash. This problem only occurs with sent emails. Received emails are
fine.
Things I did to try and fix:
Ran Office diagnostics - It found a minor setup problem (I couldn't
determine what it was) that it fixed automatically. No other errors were
found.
Ran Scanpst.exe. It found a few minor inconsistencies which it repaired.
Created a new pst. Made it my default and moved all my email from the old
pst over (didn't move sent items).
Created a rule that placed a copy of each new sent item in another folder.
These will cause a crash also if they have an attachment as I select them.
The crash occurs when I select a email with an attachment. This happens
with a reading pane or not.
Tried changing the email format from rtf to html.
Moving a received email into the sent items folder. When selected it does
not crash.
Essentially it appears Outlook is corrupting the sent items email when it is
stored. Does anyone have any suggestions? Should I uninstall and
reinstall Office?