M
ML
Having a problem with Outlook 2007 crashing when users try to view emails
containing HTML formatting and links to images. If the email contains the
actual image file in the email outlook does not crash.
Running Win2k3 Server Standard SP2 (plus all critical updates) - using
Citrix Presentation Server 4 and Terminal Services
Office 2007 Professional Plus w SP1 and all other updates
This issue so far only happens on this machine.
- I have tried repairing the Office install, with no success in resolving
the issue.
- In my research, I have also noticed some people copying over the original
mso.dll file and overwriting the one that is installed by O2k7 SP1 - this did
not resolve the issue for me.
- I have tried running Outlook in safe mode to test if a third-party plugin
was causing the problem - in safe mode the issue still occurred.
My next step is going to be to remove and reinstall Outlook from the CD and
skip the install of SP1 to see if the problem returns.
Anyone else having this or a related issue? I cannot seem to find any
information on this on the Microsoft Support Site, so if anyone has any
suggestions or has a solution I would be very thankful.
containing HTML formatting and links to images. If the email contains the
actual image file in the email outlook does not crash.
Running Win2k3 Server Standard SP2 (plus all critical updates) - using
Citrix Presentation Server 4 and Terminal Services
Office 2007 Professional Plus w SP1 and all other updates
This issue so far only happens on this machine.
- I have tried repairing the Office install, with no success in resolving
the issue.
- In my research, I have also noticed some people copying over the original
mso.dll file and overwriting the one that is installed by O2k7 SP1 - this did
not resolve the issue for me.
- I have tried running Outlook in safe mode to test if a third-party plugin
was causing the problem - in safe mode the issue still occurred.
My next step is going to be to remove and reinstall Outlook from the CD and
skip the install of SP1 to see if the problem returns.
Anyone else having this or a related issue? I cannot seem to find any
information on this on the Microsoft Support Site, so if anyone has any
suggestions or has a solution I would be very thankful.