outlook 2007 displaying contacts bug?

[George Applegate]

I have something weird happening with my office 2007 PC's. we have a
shared contacts folder. We have them arranged by category, company
and contact. We have bunches of categories and also companies in each
category. However most of the time a user works with the same
companies/groups.

So, when you go in, everything is collapsed and it just shows groups.
If you click a group, it expands to companies; if you click a company,
it expands to show those contacts.

Now, if I click "INBOX", it shows my inbox messages, however if I
click the contacts folder again it should remember how it was
displayed when I left. But it's very freaky. Sometimes it does,
sometimes it doesn't. I might go back from the inbox to contacts and
it may look exactly the same; sometimes all the categories are
expanded and companies and contacts for all categories showing; then I
click inbox again, then go back to contacts, and magically, it goes
back to just the one open company under the one open group.

This is bizarre and strange behavior, but interestingly, it acts this
way only on my 2007 outook clients. My 2003 outlook clients works
exactly correct every time.

How does one go about reporting a bug to Microsoft? It should not
behave in this manner.

Thanks, ga
George Applegate
(e-mail address removed)

 

[Diane Poremsky [MVP]]

The problem is a corrupt view - the fix is to open outlook using the
/cleanviews switch but it will wipe out all custom views. (If you have a
lot of custom views, living with it is less work) You could also try
recreating the view using a new name (don't copy the old view).

Also, as it's a shared folder, do you have a default view set for that
folder? Are the view for that folder only or for all contacts folders?

--
Diane Poremsky [MVP - Outlook]



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[George Applegate]

Diane,

First off, I would like to thank you for your
suggestion...unfortunately it did not work.

The problem is a corrupt view - the fix is to open outlook using the
/cleanviews switch but it will wipe out all custom views. (If you have a
lot of custom views, living with it is less work) You could also try
recreating the view using a new name (don't copy the old view).

Also, as it's a shared folder, do you have a default view set for that
folder? Are the view for that folder only or for all contacts folders?

Okay, I tried what you said, opened outlook /cleanviews and you are
right, it wiped out my views. But it didn't fix the problem. I had
to create a new view for the contacts folder (this is stored on our
server in a folder called Server contacts). Anyway, I thought it
solved the problem but as soon as I went to the second Outlook 2007 PC
and tried to do the same, the problem occurred again.

Basically, I am viewing by category, then by company. Then I sort by
job title and full name. However, as I said, if I have only one
company in one category open, then if I click on the inbox, then click
back on the contacts folder, usually all categories and companies are
opened (like expand all). Then if I do teh same, click on the inbox,
then back on contacts, it often is back to just the one company and
one category opened.

Frankly, I think this is a bug. I don't think it's a corrupt view or
I think my opening outlook /cleanviews would have resolved it.

I did not have a default view set for the shared folder on the server,
but I even made that the same view - group by category, then company,
sort by job title, full name. Then collapsed all groups. Still does
the same thing on my clients.

I am at a loss. Here's the deal. I have several office 2003 clients
and they all work as I would expect. If I go to inbox and come back,
it always just has the one category/company expanded.

Any further suggestions?
Thanks in advance,
ga

George Applegate
(e-mail address removed)