Outlook 2007 Emails formated in HTML are stripped of all body cont

[JohnnyQuest]

After upgrading the workstaions to office 2007 users have started reporting
that certain email have been coming in blank, upon further inspection it
appears to be only emails formated in HTML, and in most cases, are moved to a
personal folder via a Rule.
I have tried disabling the antivirus Addin, in this case it was symantec,
we even had some luck in having the users remove the rules, and rebuild them,
but this wasnt a fix for everyone.

Is there anything I can try to resolve this issue?
The office product is Office 2007 with Service pack 1.

Thank you.

 

[Hal Hostetler [MVP P/I]]

If this is client based Symantec, the Disable feature for email scanning
really doesn't work, you usually have to uninstall it, then do a re-install
without email scanning (which you should NOT have running on desktops at
all, this should be done on the email server). Recent versions of Google
Desktop Search have caused blank message problems as well.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com