Outlook 2007 (Enterprise)

[David]

My wife is running Office 2007 Enterprise, which I got from my work. She
works from home primarily with telephone and email, email, email. Her
Outlook .pst is almost 2 gb and she has a "zillion" folders in her folder
list. At any given time, she has between 1000 and 1500 emails in her Inbox.
She said while on a phone conference this afternoon, a notification of a new
email appeared (with Outlook minimized) but when she brought Outlook up, the
new email was not in her Inbox. This happened several times. She seems to
have "lost" a few emails. Any ideas, suggestions? Any help would be
incredibly appreciated.

 

[Ben M. Schorr - MVP (OneNote)]

Does she have any rules running that might have moved the messages to a
subfolder? Did she upgrade to Outlook 2007 from an earlier version or
has she been running Outlook 2007 from the beginning?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[David]

Ben-
First, thank you for your attention.
There are no rules within Outlook to move any messages to any folder but the
Inbox. We also installed Office 2007 Enterprise directly from the dvd, no
upgrade. She was running Office 2003 Pro, which I also got from work, and I
can't honestly remember if I uninstalled the previous version. I do know
that I installed 2007 from the disk.
Again, thank you.