Outlook 2007 hangs with IMAP server

[Wayne Hann (UCQ)]

I am using Outlook 2007 with a remote IMAP server. Outlook OFTEN loads and
hangs with 'Send/Receive status 52%'. I then close Outlook and re-open it and
if OFTEN goes right to 100% and says 'Send/Receive complete'. Turned on
'Enable Logging (troubleshooting). When it hangs, the log file contains
sometimes 150 messages, other times 250 messages with no rhyme or reason why
it stops. Here's an example of the last few lines in the log file. Outlook
will then hang forever with no further updates to the log file.

MAP: 23:10:51 [rx] * 245 FETCH (FLAGS (\Seen) UID 7454)
IMAP: 23:10:51 [rx] * 246 FETCH (FLAGS (\Answered \Seen) UID 7455)
IMAP: 23:10:51 [rx] * 247 FETCH (FLAGS (\Answered \Seen) UID 7456)
IMAP: 23:10:51 [rx] * 248 FETCH (FLAGS (\Answered \Seen) UID 7457)
IMAP: 23:10:51 [rx] * 249 FETCH (FLAGS (\Answered \Seen) UID 7458)

I've increased the server timeouts time to no avail.

Been digging for quite some time to resolve this problem. Lots of users
chasing me about it.

Suggestions would be welcome.

Wayne Hann

 

[Jeffrey Kaye]

I have the exact same problem. XP and Office 2007 are fully patched and I
have this problem with multiple IMAP servers and accounts. I'm sorry to say
that I'm still researching and haven't found a solution.

 

[csknight]

Hi,

Wonder if you have resolved the issue after 3 months?
I'm experiencing similar performance issue with IMAP account.

 

[Bas]

Hello,

I recently did a fresh installed of Outlook 2007 on my Thinkpad T61p with
lastest XP SP3 patched version. And I also fight timeout and hanging
problems with Outlook 2007. I had similar problems with OL2003 but it was in
a sense more stable. I had sometimes a hang with OL2003, killing proccess was
always
the only solution.

With OL2007 I experience almost daily hangs. In most cases it hangs while
showing it is retrieving email from my Corporate IMAP4 server.

Hi,

Wonder if you have resolved the issue after 3 months?
I'm experiencing similar performance issue with IMAP account.

I am using Outlook 2007 with a remote IMAP server. Outlook OFTEN loads and
hangs with 'Send/Receive status 52%'. I then close Outlook and re-open it and
if OFTEN goes right to 100% and says 'Send/Receive complete'. Turned on
'Enable Logging (troubleshooting). When it hangs, the log file contains
sometimes 150 messages, other times 250 messages with no rhyme or reason why
it stops. Here's an example of the last few lines in the log file. Outlook
will then hang forever with no further updates to the log file.

MAP: 23:10:51 [rx] * 245 FETCH (FLAGS (\Seen) UID 7454)
IMAP: 23:10:51 [rx] * 246 FETCH (FLAGS (\Answered \Seen) UID 7455)
IMAP: 23:10:51 [rx] * 247 FETCH (FLAGS (\Answered \Seen) UID 7456)
IMAP: 23:10:51 [rx] * 248 FETCH (FLAGS (\Answered \Seen) UID 7457)
IMAP: 23:10:51 [rx] * 249 FETCH (FLAGS (\Answered \Seen) UID 7458)

I've increased the server timeouts time to no avail.

Been digging for quite some time to resolve this problem. Lots of users
chasing me about it.

Suggestions would be welcome.

Wayne Hann

 

[Phillip Remaker]

I have this exact problem as well, and it is making me completely insane. I
don't even know how to start troubleshooting it.