S
Scott Prugh
I see several folks are having OL2007 problems where clicking send-receive
goes into an infinte loop. This is a very frustrating problem so I thought I
would post my findings in an effort to help the community and MSFT fix the
issue.
Scenario:
After upgrading from OL2003 to OL2007 we began seeing an email Send going
into an infinite loop and sent emails would stay in the Outbox. The visual
manifestation of this is the Send Receive Box flickering constantly and the
task counter continuing to count upwards as outlook decides to continuously
resend the message.
The loop is pretty nasty in that in consumes almost all CPU on the box and
requires a kill of outlook. Putting OL in Offline mode after restarting will
stop the issue and allow one to delete the emails in the Outbox. But,
sending again will cause the issue to return.
Possible Causes:
Possible Cause#1: Read-Reciept Stuck
Some research led to this thread:
http://office-outlook.com/outlook-forum/index.php/m/290290/#msg_290290
And this thread:
http://www.howto-outlook.com/howto/deletereadreceipt.htm
I followed the instructions but the problem still returned. Note that this
may still be an issue but it was not causing my problem.
Possible Cause #2: Corrupt Contacts
Additional research pointed me to a discussion about corrupt contacts.
http://help.wugnet.com/office/Outlook-2007-Vista-Receive-Loop-ftopict969159.html
I noted that when clicking on a contact in to TO: field of an email would
yield the dreaded "Invalid ENTRYID" error assiciated with syncing problems.
As a test, I tried just typing in the actual email address and sending.
This worked. Then, I deleted all my contacts to prevent the problem from
returning. I will try re-importing the contacts through a cleaned up excel
spreadsheet to see if the problem will go away permanently and I can keep my
contact list.
Hypothesis:
I believe that importing a .pst file from OL2003 to OL2007 caused a
corruption of my contacts. In this case, my OL2003 was using the old .pst
file format(OL97-2000). My hypothesis is that when importing contacts like
this they become corrupted. Worse yet, there seems to be an issue in the
contact to email resolution process when outlook sends a message. If this
resolution fails, Outllook seems to loop indefintely trying to send the
message. At a minimum, Outlook should stop after the first attempt and
notify the user that the contact is corrupt.
I hope this helps and saves someone the few hours it took me to figure this
out
-Scott
goes into an infinte loop. This is a very frustrating problem so I thought I
would post my findings in an effort to help the community and MSFT fix the
issue.
Scenario:
After upgrading from OL2003 to OL2007 we began seeing an email Send going
into an infinite loop and sent emails would stay in the Outbox. The visual
manifestation of this is the Send Receive Box flickering constantly and the
task counter continuing to count upwards as outlook decides to continuously
resend the message.
The loop is pretty nasty in that in consumes almost all CPU on the box and
requires a kill of outlook. Putting OL in Offline mode after restarting will
stop the issue and allow one to delete the emails in the Outbox. But,
sending again will cause the issue to return.
Possible Causes:
Possible Cause#1: Read-Reciept Stuck
Some research led to this thread:
http://office-outlook.com/outlook-forum/index.php/m/290290/#msg_290290
And this thread:
http://www.howto-outlook.com/howto/deletereadreceipt.htm
I followed the instructions but the problem still returned. Note that this
may still be an issue but it was not causing my problem.
Possible Cause #2: Corrupt Contacts
Additional research pointed me to a discussion about corrupt contacts.
http://help.wugnet.com/office/Outlook-2007-Vista-Receive-Loop-ftopict969159.html
I noted that when clicking on a contact in to TO: field of an email would
yield the dreaded "Invalid ENTRYID" error assiciated with syncing problems.
As a test, I tried just typing in the actual email address and sending.
This worked. Then, I deleted all my contacts to prevent the problem from
returning. I will try re-importing the contacts through a cleaned up excel
spreadsheet to see if the problem will go away permanently and I can keep my
contact list.
Hypothesis:
I believe that importing a .pst file from OL2003 to OL2007 caused a
corruption of my contacts. In this case, my OL2003 was using the old .pst
file format(OL97-2000). My hypothesis is that when importing contacts like
this they become corrupted. Worse yet, there seems to be an issue in the
contact to email resolution process when outlook sends a message. If this
resolution fails, Outllook seems to loop indefintely trying to send the
message. At a minimum, Outlook should stop after the first attempt and
notify the user that the contact is corrupt.
I hope this helps and saves someone the few hours it took me to figure this
out
-Scott