Outlook 2007 - Junk Mail Filtering not working

[Tim Mulholland]

I've installed Office 2007 on a few machines to test it.
In two of these cases (XP SP2 w/ upgrades from Office 2003, with Outlook
configured w/ POP3 accounts) everything works fine.
In two other cases, junk mail filtering is not working, no matter what level
i set it on.
One case is: XP SP2, upgrade from Office 2003 with Outlook configured for
Exchange Server.
The other case is: Vista Beta 2, clean install.

Anyone have any ideas?
I'm not sure where to submit this as a possible bug...

 

[Sue Mosher [MVP-Outlook]]

Did you configure the Exchange account for Cached Exchange mode? That's required for junk filtering.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Tim Mulholland]

To be honest, i don't remember.
But i removed the Exchange account from outlook and created a POP3 account
and that account didn't get junk filtering.
The Vista install also just never had an exchange account on it, so that
shouldn't affect that one. I'll look into the cached mode stuff for the one
that used to have the exchange account (i can put it back on and see what
happens).

 

[Patrick Schmid]

Hi Tim,

I don't know if this will work for you or not. You could try to switch
the junk mail filter off (make sure to close the dialog with OK) and
then reactivate it to the level you want.
I noticed a bug with the junk mail filter on my own computer, as it
suddenly stopped working. Resetting it like that got it working again.

Patrick Schmid

 

[Tim Mulholland]

On my lunchbreak i was able to test that out on the Vista system.
And, lo and behold, that seemed to fix it.
I set the settings back to no filtering, closed all the dialogs, then closed
outlook.
Then i opened it back up, set it to high, closed all the dialogs, then
closed outlook.
Then i opened outlook back up. Next spam message i got was caught and tagged
properly.

I have yet to try this on my other machine, but i'm going to guess it'll
work as well.

 

[Cathy R]

This is quite interesting because I was having the opposite problem - I was
ONLY getting junk mail (and it all filed quite nicely in Junk mail folder). I
unchecked the Cached Exchange mode, closed and opened Outlook and there was
all of my regular email! Thanks for helping me before I had a chance to ask
the question!