S
Scott S.
In our office we have 7 employees. We all use IMAP email and until recently
have had few issues. 3 of us use Office 2007, the rest still use Office 2003.
All are original installs, no upgrades.
Starting last week we began getting errors connecting to our mailboxes.
Working with our hosting provider we were told we were hitting a process
limit in our hosting package. After going through the logs we determined
that it was invariably the imapd processes that were the problem.
I sorted out the LOGIN and LOGOUT messages in the email logs by email
account and matched them up. It appears that all versions of Outlook try to
keep a single connection open all the time for the IMAP email account and use
one or two more when sending and receiving email (one for each?).
But the emails account that match up with the machines running Outlook 2007
periodically have an extra LOGIN so that hangs around for long periods of
time.
This is causing the process count to slowly climb until it starts causing
failed connections for everyone in the company checking email, bad enough,
but worse is I discovered that it effects out customers hitting our website
because web connections cause processes, so they get random Internal Server
(500) errors when looking at the site.
Since this started happening to us last week, and nothing else has really
changed in months, I speculate that a Windows or Office update occured which
changed something.
Anyone have any ideas?
have had few issues. 3 of us use Office 2007, the rest still use Office 2003.
All are original installs, no upgrades.
Starting last week we began getting errors connecting to our mailboxes.
Working with our hosting provider we were told we were hitting a process
limit in our hosting package. After going through the logs we determined
that it was invariably the imapd processes that were the problem.
I sorted out the LOGIN and LOGOUT messages in the email logs by email
account and matched them up. It appears that all versions of Outlook try to
keep a single connection open all the time for the IMAP email account and use
one or two more when sending and receiving email (one for each?).
But the emails account that match up with the machines running Outlook 2007
periodically have an extra LOGIN so that hangs around for long periods of
time.
This is causing the process count to slowly climb until it starts causing
failed connections for everyone in the company checking email, bad enough,
but worse is I discovered that it effects out customers hitting our website
because web connections cause processes, so they get random Internal Server
(500) errors when looking at the site.
Since this started happening to us last week, and nothing else has really
changed in months, I speculate that a Windows or Office update occured which
changed something.
Anyone have any ideas?