Outlook 2007 Locks Up

[Appreciative]

For some reason when I try to reply to, forward or create a new email when I
click on the To, cc or bcc buttons Outlook locks up and I have to go to the
Task manager and terminate the program. The same thing happens if I try
clicking on the address book in the message window. I can open the address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact to the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software which may or
may not fix the problem?

Thanks!

 

[Russ Valentine [MVP-Outlook]]

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that
prevents you from repairing the address service. Creating a new profile
might help.

 

[Appreciative]

Thanks Russ for the suggestion. I created a new profile, but the same problem
occurs with the new profile.

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that
prevents you from repairing the address service. Creating a new profile
might help.
--
Russ Valentine
[MVP-Outlook]

For some reason when I try to reply to, forward or create a new email when
I
click on the To, cc or bcc buttons Outlook locks up and I have to go to
the
Task manager and terminate the program. The same thing happens if I try
clicking on the address book in the message window. I can open the address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact to the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software which may
or
may not fix the problem?

Thanks!

 

[Russ Valentine [MVP-Outlook]]

When you created the new profile, did you do so from scratch with a unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]

Thanks Russ for the suggestion. I created a new profile, but the same
problem
occurs with the new profile.

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that
prevents you from repairing the address service. Creating a new profile
might help.
--
Russ Valentine
[MVP-Outlook]

For some reason when I try to reply to, forward or create a new email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to go to
the
Task manager and terminate the program. The same thing happens if I try
clicking on the address book in the message window. I can open the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software which
may
or
may not fix the problem?

Thanks!

 

[Appreciative]

I did create a new profile with a unique name. I'm not certain what you mean
by "Does the Outlook Address Book Service appear correctly..." The address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact showed up in
the address book. When I tried to author a new email and clicked on the To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my notebook
computer and it does not exhibit the problem so I have assumed it must not be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I noticed
another post today with the same problem.

Thanks again for your assisstance Russ.

When you created the new profile, did you do so from scratch with a unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]

Thanks Russ for the suggestion. I created a new profile, but the same
problem
occurs with the new profile.

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that
prevents you from repairing the address service. Creating a new profile
might help.
--
Russ Valentine
[MVP-Outlook]
For some reason when I try to reply to, forward or create a new email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to go to
the
Task manager and terminate the program. The same thing happens if I try
clicking on the address book in the message window. I can open the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software which
may
or
may not fix the problem?

Thanks!

 

[Russ Valentine [MVP-Outlook]]

Hmmm...
So if you entered a new Contact and it appeared correctly, then we know your
Outlook Address Book Service and profile are OK. That narrows the problem
down to your Contacts Folder which is why I need the answer to rest of my
inquiry.
--
Russ Valentine
[MVP-Outlook]

I did create a new profile with a unique name. I'm not certain what you
mean
by "Does the Outlook Address Book Service appear correctly..." The address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact showed up
in
the address book. When I tried to author a new email and clicked on the To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my notebook
computer and it does not exhibit the problem so I have assumed it must not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I noticed
another post today with the same problem.

Thanks again for your assisstance Russ.

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]

Thanks Russ for the suggestion. I created a new profile, but the same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
message
For some reason when I try to reply to, forward or create a new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to go
to
the
Task manager and terminate the program. The same thing happens if I
try
clicking on the address book in the message window. I can open the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software
which
may
or
may not fix the problem?

Thanks!

 

[Appreciative]

Sorry Russ, my contacts are located on my personal computer. The way the data
gets to my notebook is I sync my phone with my desktop computer and then sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

Hmmm...
So if you entered a new Contact and it appeared correctly, then we know your
Outlook Address Book Service and profile are OK. That narrows the problem
down to your Contacts Folder which is why I need the answer to rest of my
inquiry.
--
Russ Valentine
[MVP-Outlook]

I did create a new profile with a unique name. I'm not certain what you
mean
by "Does the Outlook Address Book Service appear correctly..." The address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact showed up
in
the address book. When I tried to author a new email and clicked on the To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my notebook
computer and it does not exhibit the problem so I have assumed it must not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I noticed
another post today with the same problem.

Thanks again for your assisstance Russ.

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]
Thanks Russ for the suggestion. I created a new profile, but the same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
message
For some reason when I try to reply to, forward or create a new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to go
to
the
Task manager and terminate the program. The same thing happens if I
try
clicking on the address book in the message window. I can open the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software
which
may
or
may not fix the problem?

Thanks!

 

[Russ Valentine [MVP-Outlook]]

Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]

Sorry Russ, my contacts are located on my personal computer. The way the
data
gets to my notebook is I sync my phone with my desktop computer and then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

Hmmm...
So if you entered a new Contact and it appeared correctly, then we know
your
Outlook Address Book Service and profile are OK. That narrows the problem
down to your Contacts Folder which is why I need the answer to rest of my
inquiry.
--
Russ Valentine
[MVP-Outlook]

I did create a new profile with a unique name. I'm not certain what you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact showed
up
in
the address book. When I tried to author a new email and clicked on the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
message
For some reason when I try to reply to, forward or create a new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to
go
to
the
Task manager and terminate the program. The same thing happens if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software
which
may
or
may not fix the problem?

Thanks!

 

[Appreciative]

I do do frequent backups Russ, but the computer on which I have the problem
does not get its contact data via sync. It contains the master data file and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that computer
doesn't suffer experience the problem.

Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]

Sorry Russ, my contacts are located on my personal computer. The way the
data
gets to my notebook is I sync my phone with my desktop computer and then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

Hmmm...
So if you entered a new Contact and it appeared correctly, then we know
your
Outlook Address Book Service and profile are OK. That narrows the problem
down to your Contacts Folder which is why I need the answer to rest of my
inquiry.
--
Russ Valentine
[MVP-Outlook]
I did create a new profile with a unique name. I'm not certain what you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact showed
up
in
the address book. When I tried to author a new email and clicked on the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
message
For some reason when I try to reply to, forward or create a new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to
go
to
the
Task manager and terminate the program. The same thing happens if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software
which
may
or
may not fix the problem?

Thanks!

 

[Brian Tillman]

I do do frequent backups Russ, but the computer on which I have the
problem does not get its contact data via sync. It contains the
master data file and this is synced to the the phone and then synced
to my notebook from the phone. The only file the phone changes is the
notebook and that computer doesn't suffer experience the problem.

It is the "master data file" the is most in need to a good backup scheme. I
make a daily copy of my PST to external storage because it's important
enough to me I want to make sure I'll never lose it.

 

[Russ Valentine [MVP-Outlook]]

I'm not sure I would agree with your assumption that the "only file the
phone changes" is the notebook. That's placing far more confidence in your
sync software than it deserves. You might have a better explanation for what
has corrupted your data file, but from where I sit, sync software is the
number one suspect. Anyone who is running syncs against their file should be
backing that file up daily.
Have you tried repairing your file?
--
Russ Valentine
[MVP-Outlook]

I do do frequent backups Russ, but the computer on which I have the problem
does not get its contact data via sync. It contains the master data file
and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that computer
doesn't suffer experience the problem.

Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]

Sorry Russ, my contacts are located on my personal computer. The way
the
data
gets to my notebook is I sync my phone with my desktop computer and
then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we
know
your
Outlook Address Book Service and profile are OK. That narrows the
problem
down to your Contacts Folder which is why I need the answer to rest of
my
inquiry.
--
Russ Valentine
[MVP-Outlook]
message
I did create a new profile with a unique name. I'm not certain what
you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact
showed
up
in
the address book. When I tried to author a new email and clicked on
the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it
must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in
this
profile? Are you running against a local data file or Exchange
Server?
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a
bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
message
For some reason when I try to reply to, forward or create a
new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have
to
go
to
the
Task manager and terminate the program. The same thing happens
if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing
contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the
software
which
may
or
may not fix the problem?

Thanks!

 

[Appreciative]

I really appreciate all the suggestions, but I'm not certain if I understand
the data file being the prime suspect. The reason I say this is because of
what I responded earlier. I created an entirely new profile which contained
no contact or address book entries and it still crashed when trying to access
the contacts. Regarding repairing the file, the only repair tool I find from
Microsoft is to repair a pst file and not a bcm file. In the case of the new
profile I created I made the one test entry into the Business Contact Manager
and this populated the address book. As I said earlier I do make regular
backups of the Business Contact Manager, but I have not tried using the
backed file since the new profile didn't didn't solve the problem and it was
a new pst and bcm and still crashed.

I'm not sure I would agree with your assumption that the "only file the
phone changes" is the notebook. That's placing far more confidence in your
sync software than it deserves. You might have a better explanation for what
has corrupted your data file, but from where I sit, sync software is the
number one suspect. Anyone who is running syncs against their file should be
backing that file up daily.
Have you tried repairing your file?
--
Russ Valentine
[MVP-Outlook]

I do do frequent backups Russ, but the computer on which I have the problem
does not get its contact data via sync. It contains the master data file
and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that computer
doesn't suffer experience the problem.

Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]
Sorry Russ, my contacts are located on my personal computer. The way
the
data
gets to my notebook is I sync my phone with my desktop computer and
then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we
know
your
Outlook Address Book Service and profile are OK. That narrows the
problem
down to your Contacts Folder which is why I need the answer to rest of
my
inquiry.
--
Russ Valentine
[MVP-Outlook]
message
I did create a new profile with a unique name. I'm not certain what
you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact
showed
up
in
the address book. When I tried to author a new email and clicked on
the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it
must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in
this
profile? Are you running against a local data file or Exchange
Server?
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a
bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
message
For some reason when I try to reply to, forward or create a
new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have
to
go
to
the
Task manager and terminate the program. The same thing happens
if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing
contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the
software
which
may
or
may not fix the problem?

Thanks!

 

[Russ Valentine [MVP-Outlook]]

How nice of you finally to tell us you were using BCM and not Outlook. Did
you think we were mind readers? Post in a BCM group.
--
Russ Valentine
[MVP-Outlook]

I really appreciate all the suggestions, but I'm not certain if I
understand
the data file being the prime suspect. The reason I say this is because
of
what I responded earlier. I created an entirely new profile which
contained
no contact or address book entries and it still crashed when trying to
access
the contacts. Regarding repairing the file, the only repair tool I find
from
Microsoft is to repair a pst file and not a bcm file. In the case of the
new
profile I created I made the one test entry into the Business Contact
Manager
and this populated the address book. As I said earlier I do make regular
backups of the Business Contact Manager, but I have not tried using the
backed file since the new profile didn't didn't solve the problem and it
was
a new pst and bcm and still crashed.

I'm not sure I would agree with your assumption that the "only file the
phone changes" is the notebook. That's placing far more confidence in
your
sync software than it deserves. You might have a better explanation for
what
has corrupted your data file, but from where I sit, sync software is the
number one suspect. Anyone who is running syncs against their file should
be
backing that file up daily.
Have you tried repairing your file?
--
Russ Valentine
[MVP-Outlook]

I do do frequent backups Russ, but the computer on which I have the
problem
does not get its contact data via sync. It contains the master data
file
and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that
computer
doesn't suffer experience the problem.

:

Oh, ick. There's the problem. Your data file is corrupt. Relying on
sync
software to maintain your data is unwise. I trust you back up your
data
frequently?
--
Russ Valentine
[MVP-Outlook]
message
Sorry Russ, my contacts are located on my personal computer. The way
the
data
gets to my notebook is I sync my phone with my desktop computer and
then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we
know
your
Outlook Address Book Service and profile are OK. That narrows the
problem
down to your Contacts Folder which is why I need the answer to rest
of
my
inquiry.
--
Russ Valentine
[MVP-Outlook]
message
I did create a new profile with a unique name. I'm not certain
what
you
mean
by "Does the Outlook Address Book Service appear correctly..."
The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact
showed
up
in
the address book. When I tried to author a new email and clicked
on
the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it
must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no
advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


:

When you created the new profile, did you do so from scratch
with a
unique
name? Does the Outlook Address Book Service appear correctly in
this
profile? Are you running against a local data file or Exchange
Server?
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ for the suggestion. I created a new profile, but
the
same
problem
occurs with the new profile.

:

Reinstalling won't help a thing. Also, Outlook 2007 retains a
bug
that
prevents you from repairing the address service. Creating a
new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
in
message
For some reason when I try to reply to, forward or create a
new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I
have
to
go
to
the
Task manager and terminate the program. The same thing
happens
if
I
try
clicking on the address book in the message window. I can
open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing
contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the
software
which
may
or
may not fix the problem?

Thanks!