Hi SJMP,
When Outlook 2007 crashes, there should be an error message. When you view the detail error information, what is the "faulting module" in the
detail error info?
Such an issue is mostly caused by the corrupted Outlook installation. I understand that you have repaired Outlook. Please insert the Office
2007 installation CD and choose Repair to repair it again. What is the result?
If the issue persists, come into Outlook safe mode to test the issue.
------------------------
Under outlook safe mode, it will not load the addins, macros, cache files, and etc. Thus, we can come into outlook safe mode to narrow down
the issue.
1. Quit Outlook. Click Start menu, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.
4. Click the File menu > Import and Export > follow the wizard to export Outlook data to a CSV file. When you on the 'Map Custom Fields' step,
does it still crash?
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
