Outlook 2007 'Move To Folders missing from Inbox

[SoHo IT Solutions]

Hello,
I have a client who appears to have hidden or lost some folders from inbox view.

when they right click on an email and choose the 'move to folder' option it opens a window listing the mailbox and all folders and subfolders in their personal mailbox. However, when he opens an email (any email) and selects the 'move to folder' button on the Actions bar at the top of the active window, there are 6 folders listed which he created some time earlier. - these 6 folders are not listed on his Mailbox anywhere and only appear on this 'Button'.

any idea how I can locate these folders and view them in his personal mailbox view again?



other info:
He connects to MS Exchange server.
Symptoms are the same when logging into another PC
he doesn't have any other pst files or archives on his PC.


regards.
Submitted using http://www.outlookforums.com

 

[Roady [MVP]]

The Move To list you see is just a cache of folders that he has used before
when using the Move To feature. It doesn't say anything about if these
folders still exist or not.

Send a test mail and use the Move To feature on it to select one of the
folders you cannot find. If you get an error, you'll know that the folder no
longer exists and has to be restored from backup.