Outlook 2007 no mail in inbox

[PieceOfMadness]

Running Windows 7 64-bit, Office 2007 Enterprise Edition. Setting up comcast
e-mail in Outlook 2007. All settings are correct. Have
uninstalled/reinstalled/repaired Office/Outlook. I save the password on the
setup tab, but when I test connections, it asks for the password again on the
POP3 and SMTP server test. And when I send myself a test e-mail, it asks
again for the password, even though its saved. However, no e-mails are
showing up in the inbox in Outlook, even though they're in the sent folder
and they show up on comcast.net. I am totally stumped here. I have the same
version of Windows and Office on another computer, same exact settings for
Outlook, and even added this other mailbox to the other computer and it works
perfectly. So why doesn't it work on this other computer? I don't get it.

 

[DL]

So did you copy settings from another PC or created a new Outlook profile on
this PC?
And apart from asking for password is there any other err msg?
And if you are using the same mail account on another PC have you selected
the option on both to keep a copy on the server?

 

[PieceOfMadness]

I used Microsoft's easy migration (?) tool to save the profile before I
upgraded the system, so that's what I was thinking that it might be something
in the old profile that's causing this. And the e-mail server is POP3 so it
keeps the e-mails on the server. No other errors coming up.

This morning it dawned on me that it might be something in the user's
profile. Next thing I'll try is saving just the user data files instead of
all the original settings, delete the profile and all associated files, then
create a new profile and copy in the data files.

If that doesn't work, then I don't know what else to try. Lord knows I've
tried everything else.

Thanks!

~madness~

 

[DL]

Pop3 does not keep mail on the server, the default is to download all mail
You create a new profile and add the data file, you don't 'copy in' the data
file

 

[PieceOfMadness]

You're right...I had POP3 mixed up with IMAP.

Pop3 does not keep mail on the server, the default is to download all mail
You create a new profile and add the data file, you don't 'copy in' the data
file


.

 

[Brian Tillman [MVP-Outlook]]

I used Microsoft's easy migration (?) tool to save the profile before I
upgraded the system, so that's what I was thinking that it might be
something
in the old profile that's causing this.

The Windows Easy Transfer program corrupts the mail profile and shouldn't be
used to try to recreate a mail profile. Create a new profile with the Mail
applet in Control Panel and point that profile to the existing PST(s). Add
the account manually.

 

[PieceOfMadness]

Easy Transfer corrupts the mail profile? Well that sucks! It must have
corrupted the outlook.pst and another .pst file as well cuz it keeps telling
me they're not personal files when I know they are.

Anyway, after deleting the profile/files and recreating the profile, Outlook
works as expected.

I tried to do the scanpst.exe on the .pst's but that also tells me they are
not personal files. Is there any other way to recover the .pst?

Thank you.

 

[Brian Tillman [MVP-Outlook]]

Easy Transfer corrupts the mail profile? Well that sucks! It must have
corrupted the outlook.pst and another .pst file as well cuz it keeps telling
me they're not personal files when I know they are.

I wasn't aware that Easy Transfer performs any actual transfer, just creates a
package that you transfer. How did you physically conduct those PSTs from the
old PC to the new? Was Outlook closed when you initially copied the PSTs? Do
you have access to the old PC still where the original PSTs reside? If you
do, put them on a USB drive with a simply copy using Windows Explorer.

Anyway, after deleting the profile/files and recreating the profile, Outlook
works as expected.
Yay!

I tried to do the scanpst.exe on the .pst's but that also tells me they are
not personal files. Is there any other way to recover the .pst?

If you can't access the original PST, then your best bet is purchasing a OST
recovery tool. Usually, if Outlook says a PST isn't a PST, then the Inbox
Repair Tool will say the same.