B
Bill G
New email does not “appear†(ie. Count next to Folder name is not
incremented) in Outlook 2007 unless or until the folder it (is supposed to)
reside in (e.g. inbox) is selected, even if Send/Receive has been performed.
This is occurring on a machine with Outlook 2007 and I’m using IMAP. On
another machine I’m running 2003 with POP to the same accounts and everything
appears as expected upon a Send/Receive.
I’ve seen threads on a similar problem in which the user has to navigate
both away and back in order to get the email – in my case it does work if the
folder is already selected. Is this simply the way IMAP is supposed to work?
I’ve tried without success (after lots of googling):
-Starting outlook.exe /safe
-Disabling all add-ins; anti-virus off
-office diagnostics; scanpst
-customer experience activated
My setup:
Win XP SP3; Outlook 2007 SP2
No exchange server - IMAP to two gmail accounts (1 gmail and 1 google apps)
Setup to automatically send/receive every 5 minutes
No rules running
Outlook.exe exception in Windows firewall;
Not running google desktop
Thanks.
incremented) in Outlook 2007 unless or until the folder it (is supposed to)
reside in (e.g. inbox) is selected, even if Send/Receive has been performed.
This is occurring on a machine with Outlook 2007 and I’m using IMAP. On
another machine I’m running 2003 with POP to the same accounts and everything
appears as expected upon a Send/Receive.
I’ve seen threads on a similar problem in which the user has to navigate
both away and back in order to get the email – in my case it does work if the
folder is already selected. Is this simply the way IMAP is supposed to work?
I’ve tried without success (after lots of googling):
-Starting outlook.exe /safe
-Disabling all add-ins; anti-virus off
-office diagnostics; scanpst
-customer experience activated
My setup:
Win XP SP3; Outlook 2007 SP2
No exchange server - IMAP to two gmail accounts (1 gmail and 1 google apps)
Setup to automatically send/receive every 5 minutes
No rules running
Outlook.exe exception in Windows firewall;
Not running google desktop
Thanks.