Outlook 2007 (Not Responding)

[Dennmaine]

I am having the same issue as mentioned with Microsoft Outlook 2007. In my
case when I launch Outlook I get an error. "A data file did not close
properly the last time it was used and is being checked for problems.
Performance might be affected while the check is in progress." This message
appears and the data file check takes place and completes.

The program then may work for a short period, and then will go to "Not
Responding" I have recreated the Outlook Data File from scratch and get the
same problem. I've removed One Note, I have PGP Desktop and have disabled
the messaging Encryption option. The OS is Windows Vista Business and Office
2007 SP1. The computer is a DEL XPS M1210 with 2 Gig of RAM. This is my
wife's computer I am trying to trouble shoot.

I am a Network Engineer at a bank with about 230 employees, I'm just
thankful we use Office 2003 given the fact Microsoft (from the multitude of
people on these forums with the same problem) has yet to address this severe
isse. The PST I'm using is less than 40 meg.

The Internet connection is a wireless Time Warner and Verizon DSL at her
offiec, 2 seperate models of Linksys router.

 

[Milly Staples [MVP - Outlook]]

have you run scanpst.exe against her .pst file? Tried Office Diagnostics? (help->Office diagonostics)?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Dennmaine asked:

| I am having the same issue as mentioned with Microsoft Outlook 2007.
| In my case when I launch Outlook I get an error. "A data file did
| not close properly the last time it was used and is being checked for
| problems. Performance might be affected while the check is in
| progress." This message appears and the data file check takes place
| and completes.
|
| The program then may work for a short period, and then will go to "Not
| Responding" I have recreated the Outlook Data File from scratch and
| get the same problem. I've removed One Note, I have PGP Desktop
| and have disabled the messaging Encryption option. The OS is Windows
| Vista Business and Office 2007 SP1. The computer is a DEL XPS M1210
| with 2 Gig of RAM. This is my wife's computer I am trying to trouble
| shoot.
|
| I am a Network Engineer at a bank with about 230 employees, I'm just
| thankful we use Office 2003 given the fact Microsoft (from the
| multitude of people on these forums with the same problem) has yet to
| address this severe isse. The PST I'm using is less than 40 meg.
|
| The Internet connection is a wireless Time Warner and Verizon DSL at
| her offiec, 2 seperate models of Linksys router.

 

[Dennmaine]

Hi Millie
Thank you for your response, I did run the scanpst utility before
replacing the Outlook data file completely. I have not run the
troubleshooting diagnostic. I've done a detect and repair. I will try doing
the troubleshooting process and see what happens.

 

[Dennmaine]

I ran the diagnostic and it came back with no errors. I have enabled the
periodic update of data for diagnostics and plan to do some online diagnostic
in the near future.

 

[Peter Foldes]

Was Outlook 2007 a clean install or an Upgrade to 2003 or did you install OL 2007 on top of OL 2003

 

[bcgrown2000]

I have spent hours on this issue. Done the research. There seems to b
one of 2 solutions to this problem (Microsoft still clueless).

1. Shut down Outlook 2007, then rename the following files:

"C:\...\AppData\Local\Microsoft\Outlook\extend.dat" [t
extend.old]
"C:\...\AppData\Local\Microsoft\FORMS\FRMCACHE.dat" [t
frmCache.old]

Restart Outlook 2007 and this will fix it for a lot of people
including mine. For those that it does not solve this issue, and yo
have google desktop...

2. Uninstall Google Desktop. Microsoft doesn't know how this coul
work, but it does.

If that leaves anybody else, go to Mozilla and download their emai
client "Thunderbird" and get on with life, its not worth your time.