Outlook 2007 not working after Office SP2 installed - out of memor

R

Roger

My Outlook (2007 - wrongly shown as 97 when I first posted this) was working
fine until I installed Office SP2 this morning. Now nothing works - "there is
not enough free memory". I cannot even open personal folders, cannot send
messages, cannot see reminders. Task Manager shows only 1.3Gb out of 3Gb
memory in use. Reboots have achieved nothing but making things worse. Help!
Fortunately I can monitor new messages on another computer.
 
M

Milly Staples [MVP - Outlook]

Have you run Office diagnostics? How big is the .pst file? Have you tried
running scanpst.exe against the file?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Roger asked:

| My Outlook (2007 - wrongly shown as 97 when I first posted this) was
| working fine until I installed Office SP2 this morning. Now nothing
| works - "there is not enough free memory". I cannot even open
| personal folders, cannot send messages, cannot see reminders. Task
| Manager shows only 1.3Gb out of 3Gb memory in use. Reboots have
| achieved nothing but making things worse. Help! Fortunately I can
| monitor new messages on another computer.
 
R

Roger

Milly

Sorry - I am not aware of either of the tools you refer to - I just allowed
an automatic update run, and found myself with a system that used to work and
now does not do so. The live .pst file is large - but I have never had
problems before ... and it is complaining of being "out of memory" when there
is more than 1.5Gb free memory!

The pst file WAS just under 5,000,000 KB - but after the processing of the
files which took place after the SP2 update ran this morning, it is now
5,260,097 KB

Roger
 
R

Roger

Milly
Further info - I have now run Office Diagnostics, and although it reported
it found and corrected one error, it has made no difference to the problem
with Outlook. Where do I find scanpst.exe?

Roger
 
M

Milly Staples [MVP - Outlook]

Search your local hard drive for it -
http://www.slipstick.com/problems/scanpst.asp

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Roger asked:

| Milly
| Further info - I have now run Office Diagnostics, and although it
| reported it found and corrected one error, it has made no difference
| to the problem with Outlook. Where do I find scanpst.exe?
|
| Roger
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Have you run Office diagnostics? How big is the .pst file? Have
|| you tried running scanpst.exe against the file?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Roger asked:
||
||| My Outlook (2007 - wrongly shown as 97 when I first posted this) was
||| working fine until I installed Office SP2 this morning. Now nothing
||| works - "there is not enough free memory". I cannot even open
||| personal folders, cannot send messages, cannot see reminders. Task
||| Manager shows only 1.3Gb out of 3Gb memory in use. Reboots have
||| achieved nothing but making things worse. Help! Fortunately I can
||| monitor new messages on another computer.
 
E

engst03

We have the same problems. The problem even exists on clean machines
which have ONLY Office 2007 installed. Furthermore people discuss that
problem already in the german news forums of Microsoft (outlook and
access groups).

We tried everything hard. scanpst, scanost, safe mode, etc. Nothing
helps!

Since we are very dependent on mail it is a pure desaster for us. How
can it be that a SP knocks out even clean machines which have only
office installed?

Just now I got the order from my boss to look for an alternative
solution. If we as paying customers are left in the rain it makes sense
just to go for free solutions.
 
D

DaveG

Since installing the MS Office SP2 today I have had bad problems with
Outlook 2007 with Business contact manager.

The problem is a frequent message shown where folder contents should be
displayed, it reads:
"Cannot display the folder. There is not enough free memory to run this
programe. Quit one or more programs, and then try again."

Vista applied the following automatic updates today:
office2007sp2-kb953195-fullfile-en-us.exe
BCM2007SP2-KB957324-FullFile-ENU.EXE
Windows6.0-KB955430-x86.msu

Prior to this upgrade today - things were fine.
Vista Ultimate 32
Outlook 2007 with Business contact manager: 3.00.8619.01
DELL XPS M2010
300GB discs
4GB Memory

Actions taken:
Rebooted
Cleared cache and temp files
Cleaned registry
Ran scanpst.exe which resulted in a small number of errors fixed
Rebooted again
Problems still exist

These symptoms show even when I shut down / close / exit all other
programmes.
 
D

DaveG

I believe it may be useful to know that since my earlier report I have
restored my PC to a date 5 days back. In doing so I was hoping to remove
all the latest updates - including whichever one it was that caused the
short of memory problem.
This was completely successful and my Outlook is now behaving itself
perfectly again.
The difficulty now is - which of the updates to I run again and is it
worth the headache doing any of them in the knowledge any one of them is
responsible for knocking my machine off it's stability pedestal?
I think not..
I will wait and watch and monitor. If a fix for this issue become
available / evident I may consider it. I hope this helps others
suffering at the hands of this over exuberant release of dodgy
updates...
 
D

DaveG

I believe it may be useful to know that since my earlier report I have
restored my PC to a date 5 days back. In doing so I was hoping to remove all
the latest updates - including whichever one it was that caused the short of
memory problem.
This was completely successful and my Outlook is now behaving itself
perfectly again.
The difficulty now is - which of the updates to I run again and is it worth
the headache doing any of them in the knowledge any one of them is
responsible for knocking my machine off it's stability pedestal?
I think not..
I will wait and watch and monitor. If a fix for this issue become available
/ evident I may consider it. I hope this helps others suffering at the hands
of this over exuberant release of dodgy updates...
 
D

DaveG

I believe it may be useful to know that since my earlier report I have
restored my PC to a date 5 days back. In doing so I was hoping to remove all
the latest updates - including whichever one it was that caused the short of
memory problem.
This was completely successful and my Outlook is now behaving itself
perfectly again.
The difficulty now is - which of the updates to I run again and is it worth
the headache doing any of them in the knowledge any one of them is
responsible for knocking my machine off it's stability pedestal?
I think not..
I will wait and watch and monitor. If a fix for this issue become available
/ evident I may consider it. I hope this helps others suffering at the hands
of this over exuberant release of dodgy updates...
 
R

RAW

Likewise, I am having the same problem. The source is the Office 2007 SP2
update on my XP Pro SP3 laptop. Restore to pre this update returned Outlook
to normal operation except the computer seems to be running slower and I've
experienced several Outlook crashes and auto restarts since.
 
R

Robin Hood

Dave, I had the same problem and have had to restore to an earlier time
before the update.
 
D

DaveG

Subsequent to my last adventure with updates... I today downloaded the
Vista SP2 updates together with the Outlook 2007 with BCM updates and
yet again - Outlook tells me there is insufficient memory to open
folders, to run processes etc...

This time though - a restore point I created and called "DaveMay2007"
was not made available to me when I went to roll back and restore - so
this time the updates HAVE stuffed me.
 
A

Arnold Winter

Just as an "update" (ha, ha) on my end: I ended up removing BCM altogether as
an Add-In, after which Outlook 2007 on its own has been working fine without
the insufficient memory crap.

Fortunately I was basically using BCM only as an address book as I wasn't
needing all the other BCM features in my business. Thus, I transferred all my
contacts from the BCM contacts database into the regular Outlook contacts
database (using Export/Import).

The only real loss for me is that I had set up some companies and
organizations I deal with regularly as "Accounts" in BCM, which would no
longer be available.

Bottom line: If you don't really need BCM, get rid of it (at least until
Microsoft comes up with an explanation/solution to the problems caused by the
SP2 "update," which I gather it has not).

--
German-to-English Translations in Law and Business
- - - - -
Arnold W. Winter, JD, MA
- - - - -
www.awtranslations.com
www.proz.com/profile/1007185
ATA certified for German to English
 
K

Kent Bartlett

This was a great help. Same problem happened today with outlook 2007. Soon
as I deleted BCM the problem went away. In fact Outlook is much faster.

Thanks.
 
M

Milly Staples [MVP - Outlook]

Try posting in microsoft.public.outlook.bcm to see if you have some options.
The folks there are regular users and have more focused expertise than the
folks who post to a generic Office group.

--
Milly Staples [MVP - Outlook]

ALWAYS post your Outlook version!
Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


I'd like to continue using BCM. Has anyone found a solution that will allow
this?
 

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