Outlook 2007 on Vista and email stuck in outbook

[steve02a]

The computer is running Vista Ultimate using Outlook 2007 (clean install, not
upgraded from Outlook 2003). When the user creates their email and sends it
(with or w/out an attachment) it just gets stuck in the outbox. There are no
errors produced. Outlook will just keep trying send/receive forever and just
sit there. Eventually, the user will work offline and delete the msg. Can't
find anything on the web either. Using POP3 account so that rules out any
exchange issues. No Internet problem either w/the computer. Disabling the
anti-virus software still results in the same (email stuck). Any idea's?

Thanks in advance.

 

[steve02a]

By the way - the send/receive is set to "send immediately when connected" and
check email every 1 minute is set and enabled.

The main .pst file is about 300mb.
The archive .pst file is like 6.5GB (don't know if that could be a problem,
but shouldn't be).

 

[Diane Poremsky [MVP]]

the send\ receive progress dialog has no errors? Is outlook even trying to
send it? is it bolded in the outbox?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[steve02a]

Send/Receive produces no errors. The email sitting in the outbox is bold and
italics (and I can delete it if i want too).

the send\ receive progress dialog has no errors? Is outlook even trying to
send it? is it bolded in the outbox?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

By the way - the send/receive is set to "send immediately when connected"
and
check email every 1 minute is set and enabled.

The main .pst file is about 300mb.
The archive .pst file is like 6.5GB (don't know if that could be a
problem,
but shouldn't be).

 

[G]

Check this thread out. It worked for me and I was having the same problem.
http://help.wugnet.com/office/Outlook-2007-Vista-Receive-Loop-ftopict969159.html

Send/Receive produces no errors. The email sitting in the outbox is bold and
italics (and I can delete it if i want too).

the send\ receive progress dialog has no errors? Is outlook even trying to
send it? is it bolded in the outbox?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

By the way - the send/receive is set to "send immediately when connected"
and
check email every 1 minute is set and enabled.

The main .pst file is about 300mb.
The archive .pst file is like 6.5GB (don't know if that could be a
problem,
but shouldn't be).


:

The computer is running Vista Ultimate using Outlook 2007 (clean install,
not
upgraded from Outlook 2003). When the user creates their email and sends
it
(with or w/out an attachment) it just gets stuck in the outbox. There
are no
errors produced. Outlook will just keep trying send/receive forever and
just
sit there. Eventually, the user will work offline and delete the msg.
Can't
find anything on the web either. Using POP3 account so that rules out
any
exchange issues. No Internet problem either w/the computer. Disabling
the
anti-virus software still results in the same (email stuck). Any idea's?

Thanks in advance.

 

[Diane Poremsky [MVP]]

In the referenced thread (posted at
http://www.microsoft.com/office/com...acts&mid=49f4bdcf-1f47-402e-a7e2-7f6590fda5b6),
the problem was the contacts were created by syncing with a PDA and the
email addresses hadn't resolved correctly.

To see if this is the problem, open the message and double click on the
email address. if a contact opens, is the email address underlined and in
the correct format? Double click on the address in the contacts form to
check.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Check this thread out. It worked for me and I was having the same
problem.
http://help.wugnet.com/office/Outlook-2007-Vista-Receive-Loop-ftopict969159.html

Send/Receive produces no errors. The email sitting in the outbox is bold
and
italics (and I can delete it if i want too).

the send\ receive progress dialog has no errors? Is outlook even trying
to
send it? is it bolded in the outbox?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


By the way - the send/receive is set to "send immediately when
connected"
and
check email every 1 minute is set and enabled.

The main .pst file is about 300mb.
The archive .pst file is like 6.5GB (don't know if that could be a
problem,
but shouldn't be).


:

The computer is running Vista Ultimate using Outlook 2007 (clean
install,
not
upgraded from Outlook 2003). When the user creates their email and
sends
it
(with or w/out an attachment) it just gets stuck in the outbox.
There
are no
errors produced. Outlook will just keep trying send/receive forever
and
just
sit there. Eventually, the user will work offline and delete the
msg.
Can't
find anything on the web either. Using POP3 account so that rules
out
any
exchange issues. No Internet problem either w/the computer.
Disabling
the
anti-virus software still results in the same (email stuck). Any
idea's?

Thanks in advance.

 

[steve02a]

Well, interestingly enough, the problem didn't lie in Outlook after all. It
was the email settings - particularly the Server Port #'s (under advanced).
The user had the wrong port # and wrong SMTP encryption. Once I plugged in
the correct parameters, email sends with no problems. This was for GMAIL too
- so if anyone is pulling down their email or their .com name is hosted by
Google Business email, and you have this problem, make sure you're using POP3
port 995 and SSL, and SMTP port 586 using TLS encryption. Don't know if that
will solve anyone's problem, but it solved mine.

Thanks all.