Outlook 2007 - POP3 - Can't Receive

[zouhar]

I have several new computers with Vista and Office 2007 Small Business
edition. I was able to import mail / folders and set up the
accounts. I set up the account from scratch - I didn't import.

These mail accounts work perfectly with Outlook 2003 but I can only
send e-mail. I cannot receive anything. I get a message that the
connection to the server was interrupted.

Lots of research would indicate that this might be related to an AUTH
code being sent. However, I can't find any solution to this.

Windows firewall is turned off and I uninstalled the Virus software on
this machine.

 

[Hal Hostetler [MVP P/I]]

I've seen from a number of other posts that this might fix the problem:

Go to programs, accessories then right click command line and select run as
administrator.

At the prompt type:

netsh interface tcp set global autotuninglevel=disable

and hit "Enter" Please let us know if this helps!

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Carmine Castiglia]

I have several new computers with Vista and Office 2007 Small Business
edition. I was able to import mail / folders and set up the
accounts. I set up the account from scratch - I didn't import.

These mail accounts work perfectly with Outlook 2003 but I can only
send e-mail. I cannot receive anything. I get a message that the
connection to the server was interrupted.

Lots of research would indicate that this might be related to an AUTH
code being sent. However, I can't find any solution to this.

Windows firewall is turned off and I uninstalled the Virus software on
this machine.

Are you absolutely positive that you have set up the pop3/Incoming mail
server entry correctly and with no typos? Have you visited your mail
provider's web site and verified all of your mail account settings against
the examples which they provide?

Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists

 

[Roger Z]

Carmine,

I thought about that and checked everything again. I even deleted the
profile and set up a new one just in case. I know that I have it correct as
I can send mail without problems and our outgoing pop3 and incoming use the
same address.

Thanks for the suggestion.

 

[Roger Z]

Benjamin,

Thanks for the offer to help. I have the log but the e-mail address
associated with your profile - (e-mail address removed) - was returned as
non deliverable. Can you drop me a note at my address -
(e-mail address removed) - an dI will send you the log.

Thanks

Roger

Hi Roger,

If you can send me the log files I will see if I can work out why this is
failing. In order to obtain the log files you will need to do the following:

On the Outlook 2007 client:
1. Turn on verbose Outlook-wide logging
Create a Dword called EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] and
set the value to ffff0000
2. Restart Outlook
3. Try to connect with POP
4. Copy log file
Located at %temp%\outlook logging\OPMLog.log
5. Disable logging
Set the value of the Dword EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] to
0000
6. Restart Outlook

I will need the log file obtained in step 4.

Thanks

--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights

Carmine,

I thought about that and checked everything again. I even deleted the
profile and set up a new one just in case. I know that I have it correct
as
I can send mail without problems and our outgoing pop3 and incoming use
the
same address.

Thanks for the suggestion.

 

[zouhar]

As an update for anyone with the same problems -

In my case, thanks to some help from Benjamin, I know what the problem
is and am working on a solution. Some folks are able to use the
Windows Vista fix that Hal posted above to fix their problem.
Others, like me, are not.

I have been told that when Outlook 2007 connects to a POP3 server it
enumerates the available authentication types and then attempts to
authenticate with the server using the most secure authentication type
that they both support. In my case, I am connecting to Windows POP3
server that supports plain, login, NTLM and MD5 authentication
methods. NTLM is the most secure compatible authentication type
supported by my mail server and Outlook. The server is failing during
the NTLM authentication and terminates the connection instead of
failing gracefully. This prevents Outlook from falling back to a less
secure authentication type and is ultimately preventing me from
accessing my mail.

A support case has been opened with the company that provided the POP3
software and we are waiting to hear back to see if they have a fix.

More information will be posted as I get it.

Hi Roger,
I have sent you an email. I should have mentioned that you need to remove
the word online from the address. You should see my mail shortly.

--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights

Benjamin,

Thanks for the offer to help. I have the log but the e-mail address
associated with your profile - (e-mail address removed) - was returned
as
non deliverable. Can you drop me a note at my address -
(e-mail address removed) - an dI will send you the log.

Thanks

Roger

Hi Roger,
If you can send me the log files I will see if I can work out why this is
failing. In order to obtain the log files you will need to do the
following:
On the Outlook 2007 client:
1. Turn on verbose Outlook-wide logging
Create a Dword called EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail]
and
set the value to ffff0000
2. Restart Outlook
3. Try to connect with POP
4. Copy log file
Located at %temp%\outlook logging\OPMLog.log
5. Disable logging
Set the value of the Dword EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail]
to
0000
6. Restart Outlook
I will need the log file obtained in step 4.
Thanks
--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no
rights
Carmine,
I thought about that and checked everything again. I even deleted the
profile and set up a new one just in case. I know that I have it
correct
as
I can send mail without problems and our outgoing pop3 and incoming use
the
same address.
Thanks for the suggestion.
:
I have several new computers with Vista and Office 2007 Small
Business
edition. I was able to import mail / folders and set up the
accounts. I set up the account from scratch - I didn't import.
These mail accounts work perfectly with Outlook 2003 but I can only
send e-mail. I cannot receive anything. I get a message that the
connection to the server was interrupted.
Lots of research would indicate that this might be related to an
AUTH
code being sent. However, I can't find any solution to this.
Windows firewall is turned off and I uninstalled the Virus software
on
this machine.
Are you absolutely positive that you have set up the pop3/Incoming
mail
server entry correctly and with no typos? Have you visited your mail
provider's web site and verified all of your mail account settings
against
the examples which they provide?
Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists

 

[gene.ellis]

As an update for anyone with the same problems -

In my case, thanks to some help from Benjamin, I know what the problem
is and am working on a solution. Some folks are able to use the
Windows Vista fix that Hal posted above to fix their problem.
Others, like me, are not.

I have been told that whenOutlook2007 connects to a POP3 server it
enumerates the available authentication types and then attempts to
authenticate with the server using the most secure authentication type
that they both support. In my case, I am connecting to Windows POP3
server that supports plain, login, NTLM and MD5 authentication
methods. NTLM is the most secure compatible authentication type
supported by my mail server andOutlook. The server is failing during
the NTLM authentication and terminates the connection instead of
failing gracefully. This preventsOutlookfrom falling back to a less
secure authentication type and is ultimately preventing me from
accessing my mail.

A support case has been opened with the company that provided the POP3
software and we are waiting to hear back to see if they have a fix.

More information will be posted as I get it.

Hi Roger,
I have sent you an email. I should have mentioned that you need to remove
the word online from the address. You should see my mail shortly.

news:[email protected]...

Benjamin,
Thanks for the offer to help. I have the log but the e-mail address
associated with your profile - (e-mail address removed) - was returned
as
non deliverable. Can you drop me a note at my address -
(e-mail address removed) - an dI will send you the log.
Thanks
Roger
:
Hi Roger,
If you can send me the log files I will see if I can work out why this is
failing. In order to obtain the log files you will need to do the
following:
On theOutlook2007 client:
1. Turn on verboseOutlook-wide logging
Create a Dword called EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail]
and
set the value to ffff0000
2. RestartOutlook
3. Try to connect with POP
4. Copy log file
Located at %temp%\outlooklogging\OPMLog.log
5. Disable logging
Set the value of the Dword EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail]
to
0000
6. RestartOutlook
I will need the log file obtained in step 4.
Thanks
--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no
rights
Carmine,
I thought about that and checked everything again. I even deleted the
profile and set up a new one just in case. I know that I have it
correct
as
I can send mail without problems and our outgoing pop3 and incoming use
the
same address.
Thanks for the suggestion.
:
I have several new computers with Vista and Office 2007 Small
Business
edition. I was able to import mail / folders and set up the
accounts. I set up the account from scratch - I didn't import.
These mail accounts work perfectly withOutlook2003 but I can only
send e-mail. I cannotreceiveanything. I get a message that the
connection to the server was interrupted.
Lots of research would indicate that this might be related to an
AUTH
code being sent. However, I can't find any solution to this.
Windows firewall is turned off and I uninstalled the Virus software
on
this machine.
Are you absolutely positive that you have set up the pop3/Incoming
mail
server entry correctly and with no typos? Have you visited your mail
provider's web site and verified all of your mail account settings
against
the examples which they provide?
Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists

Hello. I am having the EXACT same issue. Have you had any luck with a
solution?