Outlook 2007 Profile problem

[Captain Apollo]

Hi there and I could really use some help over here.

I have a laptop with Windows Vista Business. Installed with it was Office
2007 which included Outlook 2007.

For the past few years I was working with my laptop with one company
connecting to the exchange server using Outlook 2007. It has worked well
both locally and remotely. Now that I have changed jobs I have decided to
use the same laptop computer to connect to their exchange server and receive
my new e-mail.

The first thing I did was to create a separate PST file for the old company
and store the old e-mails etc. I deleted the old exchange settings and then
closed Outlook and create the new exchange settings. It seems to talk to
the exchange server and find out my account settings etc. which then I
decided to open Outlook 2007.

At first there seems to be an error where Outlook could not open. Looking
through the Internet there Microsoft seems to advise that you can clear the
profile by running a patch called "DeleteOutlookProfiles.msi" I did that,
created a new profile and opened again Outlook 2007. This time there seems
to be another error "Cannot open your default e-mail folders. The
information store could not be opened"

Bugger!!!!

I have done everything besides reinstall the Outlook because I believe that
this will not solve the issue given past experiences with Outlook 2007
leaving certain "stuff" behind when uninstalling. I have even archived the
Outlook folder in my account folder in order to force Outlook to start
virtually from scratch with a completely new profile.

I am at a lost and willing to converse with anyone that could help my with a
solution to this.

Thanks in advance

Kindest Regards

 

[Roady [MVP]]

When you recreate the mail profile manually with the information provided by
the mail admin, does it work then? It could be that the published settings
Outlook retrieves are not correct due some misconfiguration on the mail
server.

 

[Captain Apollo]

When you recreate the mail profile manually with the information provided
by the mail admin, does it work then? It could be that the published
settings Outlook retrieves are not correct due some misconfiguration on
the mail server.

That was one of the first thing I tried.

No.

This is not an issue with the Exchange server for a number of reasons.

1) The server connects correctly when setting up the account
2) It also fails on a number of other mail accounts such as POP3

My belief is the problem lies with Outlook 2007 itself.

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


http://www.msoutlook.info/
Real World Questions, Real World Answers

 

[Roady [MVP]]

Create a new mail profile, but this time don't set up any mail accounts.
Outlook should start now with only a pst-file and no mail accounts.
Does this work?

If not, verify the location of the pst-file for that mail profile and see if
it actually got created.



-----

When you recreate the mail profile manually with the information provided
by the mail admin, does it work then? It could be that the published
settings Outlook retrieves are not correct due some misconfiguration on
the mail server.

That was one of the first thing I tried.

No.

This is not an issue with the Exchange server for a number of reasons.

1) The server connects correctly when setting up the account
2) It also fails on a number of other mail accounts such as POP3

My belief is the problem lies with Outlook 2007 itself.

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


http://www.msoutlook.info/
Real World Questions, Real World Answers

 

[Captain Apollo]

Create a new mail profile, but this time don't set up any mail accounts.
Outlook should start now with only a pst-file and no mail accounts.
Does this work?

Sorry there... No!!!

So I'm back to square one.

Bugger!!!

If not, verify the location of the pst-file for that mail profile and see
if it actually got created.

The location if the PST files are in the usual location...

C:\User\[UserName]\AppData\Local\Microsoft\Outlook

I even moved the old folder and renamed it so Outlook would deliberately
create a new folder and profile however the problems still existed.

This is starting to P15S me off (no offence to you... just my computer and
Microsoft)

Kindest Regards

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

When you recreate the mail profile manually with the information
provided by the mail admin, does it work then? It could be that the
published settings Outlook retrieves are not correct due some
misconfiguration on the mail server.

That was one of the first thing I tried.

No.

This is not an issue with the Exchange server for a number of reasons.

1) The server connects correctly when setting up the account
2) It also fails on a number of other mail accounts such as POP3

My belief is the problem lies with Outlook 2007 itself.

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

 

[Captain Apollo]

Update --

After much frustration I have decided to reinstall the bleeding MS office.

IT STILL COMES WITH THE SAME BL***Y MESSAGE.

I have wasted several hours getting this thing to work and I am still back
at SQUARE ONE. This get getting me down......

I am beginning to HATE MICROSOFT.

Create a new mail profile, but this time don't set up any mail accounts.
Outlook should start now with only a pst-file and no mail accounts.
Does this work?

If not, verify the location of the pst-file for that mail profile and see
if it actually got created.



-----

When you recreate the mail profile manually with the information
provided by the mail admin, does it work then? It could be that the
published settings Outlook retrieves are not correct due some
misconfiguration on the mail server.

That was one of the first thing I tried.

No.

This is not an issue with the Exchange server for a number of reasons.

1) The server connects correctly when setting up the account
2) It also fails on a number of other mail accounts such as POP3

My belief is the problem lies with Outlook 2007 itself.

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers