Paul have a look at the solution provided by one of the user and the
symptoms as well.
-------My symptoms were somewhat the same, Outlook would crash frequently
when it was first installed, eventually you couldn't read any mail without it
crashing. If you dig into the crash reports Office tries to send, it will
tell you that it has a faulting module mscvr80.dll.
Of course, the errors in the event log were very generic and all they say is
that it crashed. As you mentioned, the reading panel may show up as a
disabled item as a result of the crashes, but that is not actually indicative
of the issue, just a side effect of the crash.
This problem appears to have been created on this particular machine by the
Symantec Antivirus 10.1 Exchange client extension. Workstation had Symantec
Antivirus Corporate version 10.1.0.394
I disabled this by going to: Tools................Trust
Center..............Add-ins...........Manage...........Exchange Client
Extensions
If I have time, I'll update this client to 10.1.5.5000 and see if the issue
re-occurs. I have a feeling it may not, as I have installed this client on
other workstations with current antivirus.
________________________________________
Keith_Clark
18th May 2007, 06:14
Hello,
I have again confirmed that it was a Symantec issue with Microsoft Outlook
2007.
First, I disabled the Exchange client extension.
Afterwards I uninstalled Symantec, rebooted, and reinstalled the exact same
version (didn't have a new one handy yet)
Re-enabled the Exchange client extension in Outlook and VOILA,
Everything magically works beautifully now. A good guess would be that
Office install conflicts with the Symantec version of a shared file.
Refer to my previous post for how to find the client extension box in
Outlook.=============
For further details , follow the link.
http://www.petri.co.il/forums/archive/index.php/t-15738.html
hope this works