Outlook 2007 Rejecting passwords?

[Jay]

Hey everyone. I recently ran into an issue where 2 different clients I take
care of have been having issues with Outlook 2007 properly signing into my
mail server. According to my server logs when the client tries to receive
mail on POP3 side it mentions that it is a wrong username and password.
Outlook 2007 throws up the message box to retype your username and password.
I changed their password and also made sure that the settings were correct on
their side and the same issue happens. Now I did read on another forum that
there was an issue where the user may not have rights to the key in the
registry for HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System.

I made sure that the rights for the both clients were pounded down and it
did resolve the issue for the one client. The other however has 2 brand new
machines and they both are doing the same thing. I tried the registry fix
and it still does the same thing. Does anyone have another suggestion? I
email Microsoft but they didn't seem to be able to answer me. Is there a
patch available to fix this issue? Thanks for all your help in advance.

PS. This issue did not happen with Outlook 2003. If that helps.

 

[Roady [MVP]]

That key doesn't apply to Outlook 2007.

If you have a virus scanner that integrates with Outlook disable this
integration and try again.

 

[Jay]

Yeah I tried that . I shut off mail scanning completely. I even went as far
as changing a setting temporarily on my mail server to allow any password for
that one account and it worked that time, but changing the setting back to
making sure they are using their own password led to the same problem. It
seems that the password is getting changed somehow on the send to my mail
server. I can't see what the password is getting changed to because the mail
server hides the password in the log for obvious reasons. Any other
suggestions?

By the way when I deleted the user key under Protected Storage System and
tried sending mail again after reboot the key was put back as soon as I
opened Outlook 2007.

Thanks for any help in advance.

That key doesn't apply to Outlook 2007.

If you have a virus scanner that integrates with Outlook disable this
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Hey everyone. I recently ran into an issue where 2 different clients I
take
care of have been having issues with Outlook 2007 properly signing into my
mail server. According to my server logs when the client tries to receive
mail on POP3 side it mentions that it is a wrong username and password.
Outlook 2007 throws up the message box to retype your username and
password.
I changed their password and also made sure that the settings were correct
on
their side and the same issue happens. Now I did read on another forum
that
there was an issue where the user may not have rights to the key in the
registry for HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage
System.

I made sure that the rights for the both clients were pounded down and it
did resolve the issue for the one client. The other however has 2 brand
new
machines and they both are doing the same thing. I tried the registry fix
and it still does the same thing. Does anyone have another suggestion? I
email Microsoft but they didn't seem to be able to answer me. Is there a
patch available to fix this issue? Thanks for all your help in advance.

PS. This issue did not happen with Outlook 2003. If that helps.

 

[Roady [MVP]]

Is this on XP or Vista?
Note that disabling the mail scanning feature of the virus scanner isn't the
same as disabling its integration with Outlook. See the documentation of
your virus scanner on how to do that properly.

Have you tried it with a clean mail profile already?
See http://www.howto-outlook.com/faq/newprofile.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Yeah I tried that . I shut off mail scanning completely. I even went as
far
as changing a setting temporarily on my mail server to allow any password
for
that one account and it worked that time, but changing the setting back to
making sure they are using their own password led to the same problem. It
seems that the password is getting changed somehow on the send to my mail
server. I can't see what the password is getting changed to because the
mail
server hides the password in the log for obvious reasons. Any other
suggestions?

By the way when I deleted the user key under Protected Storage System and
tried sending mail again after reboot the key was put back as soon as I
opened Outlook 2007.

Thanks for any help in advance.

That key doesn't apply to Outlook 2007.

If you have a virus scanner that integrates with Outlook disable this
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Hey everyone. I recently ran into an issue where 2 different clients I
take
care of have been having issues with Outlook 2007 properly signing into
my
mail server. According to my server logs when the client tries to
receive
mail on POP3 side it mentions that it is a wrong username and password.
Outlook 2007 throws up the message box to retype your username and
password.
I changed their password and also made sure that the settings were
correct
on
their side and the same issue happens. Now I did read on another forum
that
there was an issue where the user may not have rights to the key in the
registry for HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage
System.

I made sure that the rights for the both clients were pounded down and
it
did resolve the issue for the one client. The other however has 2 brand
new
machines and they both are doing the same thing. I tried the registry
fix
and it still does the same thing. Does anyone have another suggestion?
I
email Microsoft but they didn't seem to be able to answer me. Is there
a
patch available to fix this issue? Thanks for all your help in advance.

PS. This issue did not happen with Outlook 2003. If that helps.

 

[Jay]

Yeah I tried a clean profile already. In fact the machine that I am working
on does not even have any anti virus installed yet. These are both Windows
XP pro machines with SP2 installed. I made sure that the firewall is shut off
also. It seems to be transmitting the password and somehow altering it in the
process. I know that the username is going over properly because I see it in
the log file. What I can't see however is the password it is sending. Any
other suggestions? Only knowledge base articles I can find on Microsoft is
about Outlook 2003 and apparently the registry trick wont work with Outlook
2007. Thanks for any further advice.

 

[Jay]

I know it has been a couple of days. Is there anything further that I can
try? I am kind of at a loss. I have never ran into an issue like this until
Office 2007. There must be something.

Yeah I tried a clean profile already. In fact the machine that I am working
on does not even have any anti virus installed yet. These are both Windows
XP pro machines with SP2 installed. I made sure that the firewall is shut off
also. It seems to be transmitting the password and somehow altering it in the
process. I know that the username is going over properly because I see it in
the log file. What I can't see however is the password it is sending. Any
other suggestions? Only knowledge base articles I can find on Microsoft is
about Outlook 2003 and apparently the registry trick wont work with Outlook
2007. Thanks for any further advice.

Is this on XP or Vista?
Note that disabling the mail scanning feature of the virus scanner isn't the
same as disabling its integration with Outlook. See the documentation of
your virus scanner on how to do that properly.

Have you tried it with a clean mail profile already?
See http://www.howto-outlook.com/faq/newprofile.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

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