Outlook 2007 scanpst.dll file problem. Someone Please help.

[Chuck Jennings]

I have Outlook 2007 and when I try to download emails, delete emails, move
emails... anything... I get an error that says tjhe Outlook.pst file is busy
and cannot be accessed.

The message tells me to run scanpst.exe

When I run that program, I get a message that says it cannot find the
scanpst.dll file.

That is where I am lost. I have done everything to try and find that file.
I have tried to back-up Outlook. I have tried to restore from an older
back-up. I am still stuck.

ANyone have a solution to how I can get the scanpst.exe file to run?

 

[Milly Staples [MVP - Outlook]]

Why are you trying to run the scanpst.dll when the error message CLEARLY
states to run scanpst.exe???

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Chuck Jennings asked:

| I have Outlook 2007 and when I try to download emails, delete emails,
| move emails... anything... I get an error that says tjhe Outlook.pst
| file is busy and cannot be accessed.
|
| The message tells me to run scanpst.exe
|
| When I run that program, I get a message that says it cannot find the
| scanpst.dll file.
|
| That is where I am lost. I have done everything to try and find that
| file. I have tried to back-up Outlook. I have tried to restore from
| an older back-up. I am still stuck.
|
| ANyone have a solution to how I can get the scanpst.exe file to run?

 

[Functioning Mortal]

Easy misunderstanding, but Mr. Jennings is not trying to run scanpst.dll. In
his post, he is trying to run the program referred to in the previous
paragraph, which is scnspst.exe. I am having the same problem. The only
solutions seems to be to copy the *.pst file to a flash drive, and try to
repair it on a computer that can run the executable file. But does anyone
know how to repair the utility on their own computer so it will run?

 

[Milly Staples [MVP - Outlook]]

I have never had an issue with the tool - a few things to be aware of is
that Outlook.exe may be running in task manager - ensure all instances are
closed before running.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Functioning Mortal asked:

| Easy misunderstanding, but Mr. Jennings is not trying to run
| scanpst.dll. In his post, he is trying to run the program referred to
| in the previous paragraph, which is scnspst.exe. I am having the same
| problem. The only solutions seems to be to copy the *.pst file to a
| flash drive, and try to repair it on a computer that can run the
| executable file. But does anyone know how to repair the utility on
| their own computer so it will run?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Why are you trying to run the scanpst.dll when the error message
|| CLEARLY states to run scanpst.exe???
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Chuck Jennings asked:
||
||| I have Outlook 2007 and when I try to download emails, delete
||| emails, move emails... anything... I get an error that says tjhe
||| Outlook.pst file is busy and cannot be accessed.
|||
||| The message tells me to run scanpst.exe
|||
||| When I run that program, I get a message that says it cannot find
||| the scanpst.dll file.
|||
||| That is where I am lost. I have done everything to try and find that
||| file. I have tried to back-up Outlook. I have tried to restore from
||| an older back-up. I am still stuck.
|||
||| ANyone have a solution to how I can get the scanpst.exe file to run?