Outlook 2007 scrolling

[mk]

I have just upgraded from Office 2003 to Office 2007

I now find that I cannot use the scroll wheel on my mouse to scroll up and
down long messages/ documents in any Office 2007 program. I can obviously
use the scroll bars at the side of the document etc. but in Office 2003 -
Word and Outlook for example I could use the scroll wheel on my mouse to
navigate through the message/document without having to use the scroll bars
on the side.

There have been no other changes made to the computer. I am running Windows
XP Pro with latest updates. Only thing done to computer when this worked and
did not work was upgrade to Office 2007.

Is there a switch somewhere in this new software that I have to set to allow
use of scroll wheel ?

Please help as this is very annoying.

Thank you

 

[Milhouse Van Houten]

I can't explain why it's not working for you, but I can tell you that it
should work by default without you setting anything to make it work. What
mouse is it and what software (if any) accompanies it? (For example, with
MS mice it's IntelliPoint, though it's not necessary for the scroll wheel to
work.)

 

[mk]

The mouse I am using is an IBM USB Optical Wheel Mouse.
The software is Mouse Suite V 4.34 (I think) - I found this by going to
Control Panel - Mouse and found a number of options here. I should mention
that the scrolling still works in Internet Explorer and nothing has been
changed in the mouse settings. Not sure if this is of any assistance.

Hope this gives you enough information.

mk

 

[Milhouse Van Houten]

Such a basic function going missing doesn't really make much sense, so if
it's nothing in the mouse settings (not that that would make sense either
since it works elsewhere) and rebooting doesn't help (it's the aspirin of
computing), then the last thing I can think to do is hunt down the latest
version of the drivers, which appear to be this:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-64837

 

[mk]

Thank you for the update. I have installed the drivers from the url provided.
Have rebooted system after installed updated drivers.

Unfortunately problem still exists - cannot scroll using mouse scroll button
in Outlook or any Office product eg. Word or Excel etc..

Can scroll in Internet explorer using mouse scroll button.

Maybe I should get a new mouse? is that the problem?

Thank you

 

[Milhouse Van Houten]

Wow, that's too bad. I suppose there could be some extremely oddball
interaction between that mouse and Office 2007, but I don't think it's
likely considering that it's about the most common app in the world. Until
someone else comes up with another idea here, you might see if IBM has a
support forum that might be able to shed some light on this.

 

[mk]

Thanks for your help

mk

Wow, that's too bad. I suppose there could be some extremely oddball
interaction between that mouse and Office 2007, but I don't think it's
likely considering that it's about the most common app in the world. Until
someone else comes up with another idea here, you might see if IBM has a
support forum that might be able to shed some light on this.

 

[mk]

I fixed it!!!

I have been playing around with the settings for my mouse and came across an
option for the wheel of:
Enable Universal scrolling - where you could add in exceptions. I added in
Outlook and Word - but still same problem.

Other option for wheel was - Use Microsoft Office 97 Scrolling Emulation only.

So then I decided to select this option - Hey presto... scrolling now works
in all Office 97 applications and still works in Internet explorer as well.

Hope this might help someone else - check your mouse settings for wheel!!

 

[Milhouse Van Houten]

You mean "works in all Office 2007 applications," I hope. That must be some
kind of kludged driver if you need to enable such an obscure option -- for a
10 year-old version of Office, no less -- to get it to work in all
applications today. I can understand it, perhaps, with the older driver you
were using, but the one that's a few months old? It's amazing IBM didn't
correct it before now.

 

[g.doeswijk]

You mean "works in all Office2007applications," I hope. That must be some
kind of kludged driver if you need to enable such an obscure option -- for a
10 year-old version of Office, no less -- to get it to work in all
applications today. I can understand it, perhaps, with the older driver you
were using, but the one that's a few months old? It's amazing IBM didn't
correct it before now.











- Show quoted text -

In the hope that this group is monitored by MS, another mention of a
mouse that dies not scroll;

I discovered that once a message is selected in the main outlook
window and the mouse pointer is not on the scroll bar the actual TO
field is scrolling. Thus only noticeable in a message with a large
list of recepients.

My mouse is a brand new Dell Premium Mouse (PN: OMY897) and the
distributed 2006 mouse driver utility has been installed; in device
manager the driver is set to Microsoft version 5.1.2600.0

Gerard

 

[Robert]

FINALLY a solution!!! I am going to try this now. I hope this helps others
as well AND I hope MS reads these user solutions because all of the solutions
I have read from MS and the "VP" posters have been to deflect the blame and
say it's either the hardware or the driver for the hardware.

Thank you MK for posting this.

 

[Brian Tillman]

FINALLY a solution!!! I am going to try this now. I hope this helps
others as well AND I hope MS reads these user solutions because all
of the solutions I have read from MS and the "VP" posters have been
to deflect the blame and say it's either the hardware or the driver
for the hardware.

Clearly, however, it's a mouse driver setting issue and not an Outlook
issue, so why would anyone whose expertise is Outlook and not the mouse
driver have been aware of this? On top of that, there are multiple mouse
drivers, some of which won't show the option described so, again, why
disparage anyone for not having encountered this obscure configuration
before?

MS employees rarely read these newsgroups.